Tag Archives: Raster Design

Raster Design 2011 due out on 20 July?

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After an interminable delay and a complete absence of information from Autodesk (no, “contact your reseller” doesn’t count, especially when they don’t know anything either), it seems Raster Design 2011 is going to be released on 20 July. If that’s correct, those of you who use, say, image formats not directly supported by AutoCAD (e.g. ECW, MrSID) are finally going to be able to start using AutoCAD 2011, “only” 117 days after its release.

Don’t worry, I’m sure Autodesk will be refunding 1/3 of this year’s Subscription fees for both products. (Yes, that’s a joke).

I only hope the delay has given Autodesk enough time to fully fix the network/standalone SNAFU that blighted the Raster Design 2010 release. It’s still broken for users of network AutoCAD 2010 (or related vertical) and standalone Raster Design 2010. As there appears to be nothing new in the product except Windows 7 and 2011 support, and 2011 support should have been very easy to add, what else could Autodesk have spent all this time doing? Unless it’s related to this law suit?

While this unannounced delay isn’t much of an advertisement for the 12-month release cycle, it does indicate the need to keep the release dates for AutoCAD and its related products closely aligned, regardless of the cycle length.

Disclaimer: it should go without saying, but just in case anyone’s wondering, none of the content of this post is based on privileged information. My source is this document (181 KB PDF), mentioned in this thread.

Hotfix available for Raster Design licensing issue

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Thanks to Brian and Rick for pointing out the availability of a hotfix for Raster Design 2010’s standalone/network license incompatibility. As a bonus, it also fixes some Raster Design / Civil 3D stability issues.

The hotfix is available here, and as always with patches, fixes, service packs and updates, read the readme first.

Note that although this fixes the most common scenario where a network Raster Design needs to work on a standalone AutoCAD, it does not fix the opposite scenario. So if you have a bunch of network licensed AutoCAD variants available to you and you have a standalone license of Raster Design because you’re the only person in the office who needs it, you’re still out of luck. If you’re in such a position, I think you have a very strong case for a no-cost change from standalone to network licensing for Raster Design. If you ask for this and are refused, let me know and I’ll let everyone else know.

Network/standalone clash is confined to Raster Design

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Autodesk has been in touch to confirm that the failure to allow a mixed network/standalone environment is confined to Raster Design. I haven’t yet tested this myself, but I’ve been told unequivocally that you can mix standalone and network license models for the major products.

Here is the official Autodesk response to the issue:

We are very aware of the issue currently relating to the co-existence of an AutoCAD SLM (stand-alone license) and AutoCAD Raster Design NLM (network license) configuration. This was not an intentional “change of licensing policy” as expressed in some blog posts this week, but an unfortunate side effect of updating our licensing technology for SLM (stand-alone) seats to be in sync with our NLM seats for all AutoCAD-based products. We can only apologize for this new behavior experienced by customers upgrade to 2010 version products.

We are currently pursuing a couple of options to rectify this situation. We do intend to provide a solution in the very near term and I hope you will join me in helping mitigate the frustrations expressed in various blogs this week.

We have also heard of speculations that this issue also impacts side-by-side installations of different AutoCAD desktops. This is not the case. Both software development and QA have successfully installed many different AutoCAD-based 2010 desktops side-by-side in mixed SLM and NLM configurations without any issues.

Autodesk plans to fix Raster Design licensing SNAFU

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I have been in touch with various people at Autodesk about Raster Design 2010’s failure to work in a mixed standalone/network environment. These people have all been suitably apologetic, they assure me it wasn’t a deliberate move on Autodesk’s part, and that moves are afoot to provide a solution fairly soon. For example:

Our intention was never to cause such inconvenience for our Raster customers with the licensing change. We are currently working on a solution and hope to have more information in the coming weeks.

And:

…we are very aware of the issue currently relating to the co-existence of an AutoCAD SLM and Raster Design NLM. This was not an intentional “change of licensing policy”, but an unfortunate side effect of updating our licensing technology for SLM (stand-alone) seats to be in sync with our NLM seats for all AutoCAD-based products. I can only apologize for this new behavior experienced by customers upgrade to 2010 version products.

We are currently pursuing a couple of options to rectify this situation. We do intend to provide a solution (fix if you will) in the very near term…

The jury is still out about whether this problem affects only Raster Design or is a general problem that prevents a mixed standalone/network environment of AutoCAD and vertical products. If it’s a general problem, it would be an unmitigated disaster for the 2010 product range. I’m getting mixed messages about this from the Autodesk people, but I don’t want to make an issue of that because the people involved are trying to help by providing what information they have as quickly as possible. As soon as I have accurate information available to me I will pass it on.

I know of at least one person who is unable to get a mixed AutoCAD and Revit MEP environment working. If you have tried to get AutoCAD 2010 and another 2010 vertical product working side by side where one is standalone and the other network, please add your experiences to the comments here.

Autodesk messes up Raster Design 2010 licensing

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I was horrified to learn (in this Autodesk Discussion Group thread) that Autodesk has changed the rules as far as the way Raster Design licenses are handled. It’s quite possible that Autodesk has also done this with other products that I’m not yet aware of. If so, please comment and let me know.

If you’re not familiar with Raster Design, it’s an Autodesk add-on that adds raster handling capabilities to AutoCAD and AutoCAD-based products. The change that has been introduced is that the licensing method of AutoCAD and Raster Design now has to match. That is, if your AutoCAD is standalone, the network version of Raster Design won’t run on it, and vice versa.

Why does this matter? Let’s say you’re a CAD Manager in this scenario:

You have a hundred AutoCAD users, half of which are full-time users with standalone licenses and the other half who are mainly part-time users with network licenses. Let’s say that some of those users (of both types) have a very occasional need to use the features in Raster Design. You bought one network license of the product a few releases ago and have everything on Subscription, just the way Autodesk wants it. So far, you’ve been able to provide the Raster Design option to all of your users. Only one user at a time can use it, but as use of the product is pretty rare, this hasn’t been a problem to date. If demand increased, other licenses could be added as needed.

Now, with Raster Design 2010, this is no longer possible. Your network license will not be available to your standalone users. You have the following options:

  1. Buy 50 standalone licenses of Raster Design 2010 for your standalone AutoCAD 2010 users, i.e. spend a huge amount of money on software that will go unused more than 99% of the time. Oh, and commit more money to maintaining that software with Subscription.
  2. Convert all your AutoCAD licenses from standalone to network. This is not a free service. Last time I looked, it cost about 20% of the retail price of a new seat. That means you will need to waste a huge amount of money changing your AutoCAD licenses to work in a way that is an inferior match with the way you do business. If you’ve already provided AutoCAD 2010 to your standalone users, you’ll need to uninstall them all and reinstall them as network versions. Won’t that be fun?
  3. Upgrade neither AutoCAD or Raster Design to 2010 and stick with the release you’ve got, i.e. waste a large amount of pre-paid Subscription money.
  4. Do without Raster Design altogether, i.e. waste the money you’ve spent on the product purchase and Subscription. In this case, you’ll probably need to put some time, effort and further expenditure into investigating and buying third-party alternatives that have a sane network licensing policy. Who said Autodesk is hard on its third-party developers? Look, it’s actively drumming up business for them!

Wow. This, in an environment where people are looking to save money. It doesn’t matter what efforts the Raster Design developers have put into improving the product. Raster Design could do twice as much stuff, twice as well, in half the time, while looking prettier and playing a tune. For many customers, this licensing decision has rendered the product unusable, so none of that stuff will matter. Why did you bother, people?

It’s such a spectacularly stupid move that it’s hard to comprehend that anybody within Autodesk could even seriously contemplate the idea, let alone allow it to get through to the finished product. Here are my top ten reasons why this is dumb even from Autodesk’s point of view:

  1. It adds another unnecessary pain point to CAD Managers. These are generally the people who are currently working out whether to upgrade, pay for Subscription, or stick with what they have and pay Autodesk nothing, so they are the people Autodesk should be most careful to avoid hurting.
  2. It will discourage some people from using the current release of the products.
  3. It will discourage other people from keeping their Subscription current.
  4. It will encourage some customers to ask for their money back for Raster Design, Subscription or both. If this is refused, it could even lead to another bad-publicity court case.
  5. It is a negative example people will use when deciding whether Autodesk can be trusted to do the right thing by its customers, once they are all tied into Subscription.
  6. It will discourage people who may have been interested in Raster Design from buying it.
  7. It will discourage people from investing in any other Autodesk add-on software in future.
  8. It will increase the perception that Autodesk doesn’t care about its customers and is always looking out for sneaky cash grabs.
  9. It will increase the perception that Autodesk is clueless about how its products are used in the real world.
  10. It distracts from the generally positive news about the AutoCAD 2010 product family. I’ve got some nice things to say about AutoCAD 2010, but I’m writing this instead.

Autodesk, this is a particularly nasty anti-customer move, and that’s the polite way of putting it. I stongly advise you to reverse this decision. I don’t care if you’ve made it technically difficult for yourself to do so; just do it. Please.

Disclosure: the above scenario is not a million miles from the situation in which I find myself. So it’s something that directly affects me. But it’s something so dumb and annoying that I’d still be ranting about it, even if that were not the case.