Tag Archives: Clark Rubber

Bad Photoshop 4

Pathetic perspective, courtesy of the work experience person doing Clark Rubber‘s brochure images:

Escher would be proud

The same background is used for another table set. The perspective doesn’t match in that one either, but it’s not as bad as this. Maybe it’s just CAD geeks who notice this sort of thing?

One more to come from this brochure, and it’s the worst one of the lot!

Bad Photoshop 3

More Fotoshop phun courtesy of Clark Rubber:

Legless

We’ll allow the oversized box and balls as an artistic device. But the woman has been cut out (badly) and pasted in with little regard to scale; that water is about 30″ deep. She either has very stumpy legs compared with her skinny top half, or the Autodesk shark is in there and it has given her an amputation at about the calf level. Why is her forearm oddly shaped, and shorter and thinner than that of the girl? And what’s going on down by the ladder?

Come to the dark side

Why is it darker one side of the rail than the other? Why is the edge of the water higher and darker on that side? Why does the ladder cast no shadow? Inquiring minds want to know.

Bad Photoshop 1 & 2

I’ve mentioned before that I love the Photoshop Disasters blog, and I’ve also mentioned that Clark Rubber has provided me with great service.

Here’s the first of a few posts that combine the two. I recently received a Clark Rubber brochure, and from the look of it (and the web site), Clark Rubber is not receiving the same kind of service from its Photoshop people that it provides to its own customers. I could fill this whole blog with disasters from that one brochure, but here are just a couple for a start.

Water cannon defies logic

Putting aside the awful water spray, the cut-and-paste problems, the strange lighting/shadow issues, the unrealistic water edge and the rest of it, how did that picture of the kid in the pool also manage to appear on the water cannon itself (sans pool and with the toy at a different angle)? Eddies in the space-time continuum, perhaps? He probably is.* My head assplode.

Blade Blaster defies geometry

This magic device not only fires oversized lemons, it also emits a strangely unrealistic jet of water of significantly smaller diameter than the inside diameter of the tube. I must have one!

* Joke stolen from Douglas Adams.

Customer service – filling a hole

Two weekends ago, I bought a cheap plastic outdoor table and chair set from Clark Rubber. It came complete with an umbrella hole for which I have no need, but I didn’t particularly mind. I was just pleased to find something that was made locally rather than in China.

A week later, I decided to buy another set just like it. When I got the new one home, I noticed it came with a blank to fill in the umbrella hole. It is likely that the first blank went missing when they removed the table from its box, at my request, so it would fit in my car. I thought it would be nice to have the tables completely matching, so I rang the store, explained the situation and asked if they had a spare blank. The manager took my number and said he would have a look and get back to me. Ten minutes later, he rang to say they had been unable to find a spare blank in stock, but that he had taken one from his display table and I could have that. A quarter of an hour later, I had it in my hand.

Take a bow, Clark Rubber in Cannington. You displayed several important traits of excellent customer service.

  • Making yourself available to listen to the customer’s wishes.
  • Understanding those wishes.
  • Acting on those wishes.
  • Responding promptly.
  • Putting the customer’s needs above your own.
  • Showing flexibility in dealing with an issue that fell outside the usual set of circumstances.

It’s only a little piece of plastic, but it reveals a lot. Every time I look at my perfectly matching set of tables, I will remember Clark Rubber, and I will remember it in association with great customer service. I will undoubtedly be back for more products in the future. If only all companies were like that, life would be a lot more pleasant for everybody.