Tag Archives: Autodesk University

Is anyone going to Autodesk University this year?

No, I don’t mean, “Hey, I’m going to Autodesk University this year, let’s hang out!” I mean, is anyone going to Autodesk University this year?

Edit: in this post I am referring to AU2018 in Las Vegas, not any other event.

Because I’m seeing lots of people saying they’re not going. People who haven’t missed it for many years. When Robert Green announced his forthcoming non-attendance on Facebook, I was amazed to see so many prominent long-term Autodesk loyalists do likewise. Here are a few comments:

OUCH! With all the people I know who won’t be there, AU is going to be a lonely place this year.

Especially with half of Autodesk gone!

Whilst certainly not a long standing attendee as Robert, I also won’t be at AU this year. Gonna miss you guys

This is getting REALLY sucky now.

Now you’re making me wonder how many more won’t be there and if I should reevaluate my plan to go.

I probably won’t be there either. I’m pretty pissed at Autodesk for letting go of so many people (Heidi Hewett & Lynn Allen). My boss said he will not send me again because he’s just now feeling the pain of the rental plan. I might want to check out the Bricsys conference or start blogging about BricsCAD.

FWIW, if none of my classes get accepted I’ll be taking a pass as well.

At this point I expect the same.

In light of post AU2017 fallout, wondering how many more will not be going.

Man! Maybe I don’t want to go!

Given what has happened since, really glad I got to AU last year.

Clearly a lot of the Autodesk people I looked forward to seeing won’t be there this year.

The most obvious absence will undoubtedly be Lynn Allen:

Well…I will certainly miss my friends…but I don’t think I could possibly bear attending AU this year.

This wasn’t news to me, because a couple of weeks ago I had already asked Lynn on Twitter:

Her reply came as a shock to some:

As Lynn taught the most popular class there for over 15 years with over 800 people crammed in a room and more wanting to get in, that’s a sizeable hole to fill.

Looking at the AU class proposals, there are a bunch of people attempting to fill the hole. There are no less than five “60 tips in 60 minutes” class proposals. One of them in particular used Lynn’s name in perhaps the not most sensitive way, given that we’re talking about somebody who recently lost their job. That didn’t go down too well:

Don’t get me wrong. Despite my opening paragraph, and despite many significant absences (including the excellent Joseph Wurcher and his 14 years of experience running the show), I expect AU 2018 to still be a big, spectacular, successful, fun event. It will still be attended by thousands and will have many useful classes. Even if the networking won’t be what it was, it may still be well worth your while to attend.

But if you want to hang out with the cool people (and me!) and learn about CAD software that’s actually moving forward, maybe you should visit London for the Bricsys 2018 conference instead.

IPoC interview – Lynn Allen – part 1

This is the third in a series of interviews of Interesting People of CAD (IPoC).

Lynn Allen is a legendary figure in the CAD world and really needs no introduction. I’m very happy that she agreed to be interviewed for this series. Here is the first part of Lynn’s interview. Topics include life before Autodesk, that AU wig and user groups, especially AUGI.

Steve: Can you tell me a little about your background before you started with Autodesk? Have you always been involved in teaching and training?

Lynn: I started using AutoCAD with Version 1.4 at American Honda. I then went to one of the first AutoCAD resellers in North Hollywood where I did a little bit of everything, but primarily training. I moved to yet another Autodesk Training Center (ATC) where I became the manager of three ATCs. I also taught AutoCAD at the local Junior College along the way.

Steve: When did you start at Autodesk and what did you do initially?

Lynn: I joined Autodesk in 1994, working in their training dept. Shortly thereafter I became the Training Department Manager.

Steve: I first saw you at AU in 1995 and you were well known and liked then. How did you manage to build up such a following?

Lynn: Well, I like to believe people liked me because I genuinely tried to help the AutoCAD/Autodesk community out. I was involved in AutoCAD since the early days, had a column in Cadence/Cadalyst magazine for over 20 years (before the internet when people used to read for information). I had written several books on AutoCAD and thanks to my job as Autodesk User Group Manager I had a chance to present to Autodesk product users all over the world. I am friendly, I mean well, and I think that shows through in my presentations. I made it a point to never be too busy to stop and listen – I really want to help. I don’t think can’t fake that – people can see you for who you really are on stage.

Steve: What was the story behind the wigs?

Lynn: Well, there was only one wig… a blonde one. At one point I dyed my hair brown and boy did people complain! It was such a sticking point with everyone (it was really unbelievable how upset people were about it). So I walked into one AU and put a blonde wig on the monitor and said “Here you go people, here is your blonde hair!” It got a big laugh, but I do believe it got my point across.

Steve: You were the Worldwide User Group Manager for a while, what did that involve?

Lynn: That was the best job ever! I had the opportunity to work with local user groups all over the world as well as AUGI. My job (as well as my team) was to help them all be successful – support them – be there for them. I had a wonderful team, we all loved our jobs.

Steve: I know Autodesk put a lot of support behind AUGI. What forms did that support take?

Lynn: They provided monetary support, physical support (we helped them with their newsletter as well as other promotional marketing), various events, their website, and made sure they had a big presence at AU since they were instrumental in getting AU off the ground.

Steve: What do you think Autodesk gained, and still gains, from supporting AUGI?

Lynn: Who wouldn’t want to promote an organization full of passionate users? That said – Autodesk has really dropped off of AUGI support (and local user groups) in the past decade or so…it’s really made me sad. For years I stepped in as a volunteer Autodesk rep because they had no one to work with… it was rough.

Steve: I know there were some real characters among the people running those early NAAUG/AUGI boards. Do you have any fun stories you can share about them?

Lynn: Oh boy! Too many to tell… Although I do love the time when AUGI president David Harrington ordered vanilla ice cream (at a very nice restaurant) and they accidentally brought him the one from the dessert tray which was actually Crisco… the look on his face when he took the first bite was priceless! We still laugh about it today.

We had a president we had to impeach because he took the Autodesk software we gave him for User Group door prizes and sold it. That wasn’t cool… We had our fair share of trials and tribulations but it was all worth it in the end. I still have a massive soft spot for user groups!

Steve: I’ve heard from David Kingsley about one side of the controversy over whether AUGI should have been run using a professional management group. Do you have any insights on what went on there?

Lynn: Well, there are pros and cons with that story. AUGI did get some amazing benefits when SolidVapor was working with them as they did so much of the legwork and heavy lifting. They couldn’t do it all for free – they had quite a staff supporting all of their efforts. I also understand how AUGI felt about the situation. I can totally see both sides of the situation.

Steve: I’ve run an Autodesk user group myself, and I know it’s very difficult when volunteers have different ideas about how things should happen. What lessons could be taken from that whole experience?

Lynn: While working with a passionate group of volunteers can be challenging – they are all in it for the better good of the organization. Trying to keep that in mind definitely helps.

Steve: So if you had any advice for somebody starting up a big user group from scratch, what would it be?

Lynn: Find passionate individuals who have the time to dedicate to getting the organization off the ground (a Board if you will). These individuals need to put in a fair amount of time to do the job right. Meeting face to face at least once a year is also essential in my mind – filled with head-down brainstorming and detailed planning. Plus people get to know each other better and become more tolerant of each other. And as a corporation – definitely treat these Board members well! Spoil them a little – they’ve earned it! I have to give SolidWorks (and Richard Doyle) some kudos here – they really understand the value of user groups and have dedicated resources to help them be successful. I love that!

IPoC interview – Lynn Allen – part 2
IPoC interview – Lynn Allen – part 3

IPoC interview – David Kingsley – part 3

Welcome to the second in this series of interviews of Interesting People of CAD (IPoC).

David Kingsley has had a long and interesting career, was present in the early days of CAD adoption, and served as an AUGI board member for years. Here is the third and final part of David’s interview. This was the most interesting part of the interview for me, but unfortunately much of the more hilarious anecdotes and other discussions were off the record so I can’t share them. I hope you enjoy what’s left!

Steve: What are you most proud of achieving with AUGI?

David: I have to say AUGIWorld magazine and the website. That’s where the group really took off and looked professional.

Steve: If you could go back in time, what would you do differently with the benefit of hindsight?

David: As you get older you learn a few things. I’d probably be a bit more diplomatic about the changes that they went through, and try to resolve things in another way. I don’t know that it would have done much good. I got pretty arrogant about their turnover. I tried to stick to the facts without getting personal; I would always try to do that. I would try to convey factual information but I went a little over the edge with the campaign against what they were trying to do.

I really have no regrets about anything to do with getting the magazine and website started, and how we set up that agreement with SolidVapor. I think that really put a professional face on AUGI at that point.

Steve: What value do you think Autodesk has received from AUGI? Is it a marketing tool…?

David: Yes and no. Having worked directly with the engineering people, I felt they genuinely wanted to know what the users wanted, at least at that point in time. They used us as a filter, so to speak. We were out there gathering information and we were supposed to put it into a filtered and cohesive form for them to use. That’s what I remember as the mission of the group, which is to be the mouthpiece of the user community to Autodesk.

[Some discussion on Robert Green’s AUGI involvement]

I message with Robert often on Facebook and he’s been to visit my house.

Steve: I finally got to meet Robert after all these years, about six months ago in Paris when we both got invited to the Bricsys Conference. It means I’ve finally got to meet some people I haven’t managed to meet on my travels in the past.

[Some discussion about user group names]

David: The original name of the group was NAAUG (North American AutoCAD User Group) and we switched over to AUGI when we went international. Looking for the new name, we came up with a number of variations and one of them I remember was DAUGP (pronounced Dog Pee)!

Steve: [Spits coffee] That’s a good one!

David: I didn’t think that was a good one.

[Some discussion of user groups in general, Bricsys and BricsCAD]

David: I always like to stay on top of these things, you know? I read Ralph Grabowski’s newsletter all the time and he’s been talking about it [BricsCAD] a lot lately.

[Some discussion of the then-forthcoming bundling of AutoCAD and most verticals and Autodesk’s move to subscription only]

David: I know they’re trying to emulate Adobe’s subscription model. It’s going to be painful for a while but I think they’ll eventually get there. It’s just got to be affordable. But you know, people scream about the price and when I looked into it the cost was about $1.00 to $1.50 an hour based on 2000 hours a year. If you can’t afford $1.50 or $2.00 an hour overhead, you’re in the wrong business!

Steve: Yeah, but every business likes to reduce its overheads and doesn’t like to pay extra overheads. Autodesk is doing what it can to reduce its costs; it’s just sliced its workforce by about 23% in two stages. Nobody likes paying more money than they have to.

[More discussion about perpetual licenses, subscription, maintenance and ADN]

Steve: Do you have any fun stories to tell about your AUGI days?

David: I remember checking in to the MGM Grand for AU and being there for nine days, never even leaving the hotel. We would go in and start setting up AU and we would man the booth and teach classes and then break it down and do a debriefing. I remember one time all of us in a conference room and we all just fell asleep. We folded our arms on the desk, put our heads down, a couple of people got tired and a couple of people kept talking, a couple of people dozed off and sooner or later it was everybody. We were all just flat exhausted. We all woke up and said, “What are we doing here?”

I lived in Denver for many years, a ten hour drive to Las Vegas. It was worth taking the car for a nine-day stay. I think I did that 5 or 6 years running. I remember a few of us had to find a laundromat midweek, and I was the only one with a car. One year I arrived at the MGM about seven one night after this long drive, and it was just jammed to the hilt. I couldn’t even get off the street. I had a lot of stuff and decided to get a valet, because Autodesk would expense stuff like that for us, but I couldn’t get one. It took me an hour to check in. Turned out the Rolling Stones were playing the MGM Grand that night! I was there about two hours before show time.

On the way to my room there were people walking around the arena trying to sell tickets for $350 a seat! I like the Stones but I wasn’t ready to pay that and I’m sure my wife wouldn’t have been happy either.

Another time, I went to a hospitality party with the executives. The suite there had all this dark wood and it looked like a cabin in the Rocky Mountains somewhere, up on the 15th floor of the MGM Grand. All sorts of hors d’oeuvre and wine, I’m sure they paid a bundle for that!

Steve: Yeah, the parties were always fun.

I have a falling asleep story too. I was at AU 2006. I was with Owen Wengerd and we were hanging out at a bar until 1 AM and we were just about to head off to bed when we saw Tony Peach walk past. He was a great guy, passed on a few years ago, but Owen and I both knew him from earlier times. We ended up at a bar talking and it was about 4 AM before we called it a night. The next morning I had a class, I was hoping to learn .NET programming for AutoCAD. I got there and sat down and my eyes glazed over and it was the old dropping off and neck-jerking wake-up thing. That’s the reason I never became a .NET programmer in AutoCAD! I just slept through the class. It was too hard. I gave up.

[We swap a bunch of really funny off-the-record stories – I wish I could share them!]

David: [About Lynn Allen] How can you axe a person like that? She’s kind of the face of the corporation.

Steve: Yup. I don’t understand it. Maybe it’s personal.

David: Yeah. Also there was this thing about age discrimination. A lot of the older folks are wondering whether this had something to do with age. Who knows? Inevitably as you’ve been there a long time your salary climbs and you get expensive after a while, but they probably generate a lot more revenue than they cost.

Steve: I’m sure Lynn generated a lot more revenue than she cost.

David: Yeah. I can imagine next year when some guy in a suit shows up, they’re not going to be happy!

Steve: Well, she’s a drawcard, that’s for sure. And I guess she’s likely to be somebody else’s drawcard soon.

David: That’s true. I understand she’s got offers or at least approaches from all the competitors. Solidworks in particular.

Steve: I wonder if she comes as a package with Heidi Hewett? I understand Heidi wrote a lot of the material.

[Note: this interview took place before Heidi’s move to Bricsys]

David: Yeah, That would be a real coup. Hiedi was her cohort there. I remember watching Heidi teach a class and the software was acting up. I blurted out that a number of mathematicians throughout history have had numbers associated with them like Avagadro, Reynolds and so on. I want to create a Kingsley Factor, as follows: “The efficiency of a piece of software is inversely proportional to the number of eyes looking at the screen.” It always screws up when 50 people are looking at it.

Steve: The curve will show a dip at two people observing, based on my experience in support. I would get a call out about a certain problem and the two words that were guaranteed to fix it were “Show me.”

David: Heidi and her husband Nate lived close to us. We would catch up with them at the local pub from time to time.

Steve: I remember Nate got the shaft [from Autodesk] in about 2009 in an earlier “culling of the unwanted”.

David: Earlier than that, there was another big reduction-in-force and we were there [at Autodesk] and we knew it was going to happen.

Immediately after our board meeting, we left San Rafael and relocated in San Francisco for AU. As I recall that was the year of four AUs. One young Autodesk employee was with us and said, “Well, I got laid off. But! I have a job to finish off through Autodesk University and they didn’t take away my American Express card. So we’re gonna party this week!”

IPoC interview – David Kingsley – part 1
IPoC interview – David Kingsley – part 2

IPoC interview – David Kingsley – part 2

Welcome to the second in this series of interviews of Interesting People of CAD (IPoC).

David Kingsley has had a long and interesting career, was present in the early days of CAD adoption, and served as an AUGI board member for years. Here is the second part of David’s interview which covers his involvement in AUGI, the controversy over how it was managed, and how that ended his involvement.

Steve: What was your first involvement with AUGI or NAAUG? At what stage did you get involved?

David: I think it was NAAUG in Philadelphia. Paul Jackson came up to me and said, “We would like you to get involved with the board. He asked me to attend the board meeting right there. So I started hanging out. That may have been the first time I met Lynn Allen. David Harrington was there, Dave Espinosa-Aguilar, Donnia Tabor-Hanson… that was kind of the formation of a very early AUGI Board. They had a board, but they were looking for different people.

I first ran for the AUGI board and was elected in 1996. I was on the Board from 1996 to 2002. We didn’t have a web site in 96, not many small organizations did yet, so I was involved in the first AUGI website ever. It was pretty crude! I remember we just kind of talked about it, Carol Bartz waved her hands, and we had money! She would sit in for a couple of hours every time we met in San Rafael. We would spend three or four days at Autodesk and that’s when we would develop our annual plan and funding requirements.

They were throwing a lot of money at us – $150,000, $200,000 a year just to support the user community. So we had a pretty healthy budget. A lot of people bungled it though. I remember one year we had budgeted $80,000 for something. It was what became the Exchange, where everybody traded their apps. We were supposed to develop that and we completely failed. We directly experienced the wrath of Carol Bartz for that.

The AUGI Board was a really difficult thing to make work because everyone was a volunteer, and they were all over the country, and there were no consequences for failure. People would sometimes just blow stuff off and wouldn’t do things. We were unable to accomplish things. They lacked the skills, or desire, or didn’t have the time, so there were some really rough years there where we were supposed to get things done and we didn’t. We had a couple people who openly stated they were just there to get NFR software.

That was when Rich Uphus and SolidVapor became involved. I believe Carol Bartz set us up with them to give us some kind of essential management. That was when AUGIWorld magazine came out. When we got involved with them, Uphus rebranded his “A” magazine as AUGIWorld and started to plan all of the CAD Camps. At that point, Autodesk ceased funding AUGI directly.

Steve: Is this the quarterly CAD Camps?

David: Yes, but I think there were 40 of them one year. Yoshi Honda and I were kind of the key AUGI people who negotiated that with Rich Uphus. We did most of the conceptual development and business arrangement between AUGI and Uphus. SV put together the first workable AUGI website with our input. All of that happened because of SolidVapor.

The plan was that AUGI provided the technical content and SV built and maintained the infrastructure – the website, the magazine, the organization behind the CAD Camps. When you start to think about the expense of that – If you went up to some hotel and said, “I’d like to have five breakout rooms, I’d like to serve lunch to 200 people, for a day and a half,” they would say, “Well, put down $200,000 and we’ll reserve a spot for you.”

For one or more years, CAD Camps had more attendees per year than Autodesk University. So SolidVapor had to come up with a lot of capital – millions of dollars. SV was going through $2.5 to $3 million a year. I’m sure they were making a profit; that’s what businesses are about. But they were pretty much backed by Autodesk.

AUGI generated no revenue at all. They were actually an expense. Autodesk flew us out to San Rafael for a week twice a year and we just partied! They took us out to nice restaurants. But we also provided a lot of good information from the user community, so we were the mouthpiece of the user community to Autodesk.

Later on there was a faction within the AUGI board that didn’t like the arrangement that we had with SolidVapor. They felt that AUGI was no longer in control – that SolidVapor was doing all the stuff that AUGI should be doing. There was a real split. My position was that it became that way because the model we had earlier didn’t work. Autodesk was giving us money and we were failing, so they put a real organization, an experienced business, in place to accomplish what they wanted. We were in a position where we drove that organization but we didn’t manage the money, we didn’t really manage the projects.

AUGI chose to terminate the contract with SolidVapor. Some may say otherwise, but the fact is they offered SV a deal they could not accept. I tried and tried to make sense with them, tried to tell them early on that… first of all, where is your money going to come from? Autodesk has told us they will not fund AUGI like they did before, they will only be another ad buying customer. All of this cash flow is going to go away when you end this relationship. Don’t tell me that you’re going to come up with $2.5 to $3 million a year, it’s just not going to happen. You guys don’t know how to do it, you’re working full time jobs, and you’re already unable to fulfill many of your responsibilities to AUGI. You expect to, all of a sudden, on a part-time basis, raise $2.5 to $3 million a year and put together a dozen CAD Camps, publish a magazine and keep a website running. It’s just isn’t going to happen.

But they went ahead and did it anyways. That’s when I left AUGI. I didn’t want to be involved with what was going to happen. I don’t have any personal grudges against people but there were a couple of people I really bumped heads with. Let’s just say we didn’t talk to one another after that.

I remember going to Autodesk University after they had terminated the relationship with SolidVapor and I knew they were in serious financial trouble. They had relatively no financial backing or sales, they had no viable plan. That’s when CAD Camps ended, AUGI World magazine ended, and the website stumbled really badly for a couple of years. It was in pretty bad shape. AUGI has pretty much gotten themselves back on track now, but at a much smaller scale than it could have been.

Steve: Wasn’t there some legal wrangle over who had rights to the forums and the contents?

David: Yeah. AUGI didn’t have any direct revenue. They had not invested anything. SolidVapor managed all the money, and the agreement was that SolidVapor would provide the infrastructure. So SV built the website, invested all the time, they were paying for the servers, paying the programmers, all that stuff. I tried to tell the AUGI board that they had no power whatsoever. Sorry, but power is money. You don’t control any money. You haven’t invested in this so you really don’t have a right to it. You provided the content for the forums, yes. The position of SolidVapor was, if you sue us for the forums and win, you’ll take responsibility for the whole thing. You’ll be totally responsible for funding and operating the website, the servers, the programmers.

AUGI was never restricted about what we could publish or what we could do, other than technical limitations. They would do pretty much whatever we wanted to, within reason. But we never paid for anything so we never had any power there.

I was pretty much against the whole AUGI position at that point, I thought they were unrealistic. They all had full time jobs, some of them were highly placed in engineering departments, but no one really had any business experience.

A lot of the things they wanted to do were just not practical or cost-effective. So we had some real head-butting with SolidVapor about what AUGI wanted to do. SV said, “We can’t do that, we can’t afford it,” or “Come up with a budget for it.” AUGI was just kind of waving their hands around and asking for things and they didn’t think about how much it was going to cost or how it was going to get paid for.

So they struggled for a while. I’ve been out of touch – I’ve really not been involved with AUGI since 2008 when they terminated the SV relationship. That’s when I said adios.

Steve: I still have the document that you produced with all your record of that I can now refer to. It’s still on my blog!

David: Oh really? I think it would pretty much corroborate what I just said.

Steve: If you remember, you published that on the AUGI forums and that was removed and so I published it on my blog for people that wanted to read what you had to say. I don’t know if you remember that or not but it’s still there!

David: Yeah, yeah!

Steve: I just downloaded it for my own blog to read it!

David: I think there are a few people who can remember those days. I had very few supporters. I actually got some hate mail. I was amazed at the lack of understanding in the community at what was going on. Nobody got it. I had a few communications with people shortly afterward but not many. It was surprising.

AUGI survived, it just went to a much smaller scale. You’re probably pretty familiar with that whole scenario then?

Steve: Yeah, I came on it fairly late and I didn’t really understand what was going on either, except that there was there was a bit of a constitutional crisis with the board and who was supposed to be on the board, and who gets to say who’s on the board. There was an election and the election was cancelled or postponed or moved and people weren’t allowed to put themselves up for election and all sorts of stuff happened.

David: Yeah. I kind of went over the edge a little bit with some stuff at that point. I did have a really serious discussion with the board, because I’d been off the board for a number of years and I decided to go back and put myself up as a candidate. They wouldn’t even allow me to run as a candidate. It might have been ’08 or ’09. I said I’d like to run and they said no. That didn’t really get any press. That was kind of a private thing between me and…

Mark Kiker and Richard Binning were the two people I really butted heads with. They were the two that really spearheaded this transition, so they told me flat out, you’re not running. You’re not going to get on the board. That was where the noise about who gets to be on the board came from. They were pretty dictatorial. It was pretty interesting to watch.

Steve: Within AUGI, when you were actively involved in it, who are you dealing with at Autodesk? I know you mentioned Carol came to the meetings. Were there other people that you were interacting with?

David: We dealt directly with a lot of the engineering department there. I dealt with Buzz Kross a lot. During the weeks that we spent at Autodesk, we would work directly with the engineering people. It was timed such that they could talk to us directly about what was coming up and we were tasked with thinking about how to introduce that to the user community. We were tasked to provide feedback to them, that’s where the wish list originated. We were tasked to become the mouthpiece of the user community.

Carl Bass was still in engineering management, so we dealt with him a lot. Then there was Lynn. We worked with her a lot. Lynn was the one who worked the internal politics and made things happen for us. We gave her the official title of “AUGI Sweetheart”.

I just thought about this a couple of days ago. I lived in Denver, very close to Columbine High School where there was that big mass shooting where two kids shot up the High School and killed 19 people. A couple of kids on my street went to that school, but we didn’t have any children there. I remember sitting down in Carol Bartz’ office; I’d asked for a private meeting with her. I talked to her about the effects of violent video games and what influence Autodesk might have on that. We actually came to know one another at a more personal level at that point. It was an interesting relationship after that.

We used to sit down with all of the top management people. There would be a formal meeting every time the AUGI board met. All of the big kids would show up and all of the AUGI kids were round the other side of the table. We’d sit there for two, three or four hours and have a really nice long discussion about the product and the future. They’d tell us about future developments, what was coming up and we all had NDAs so we couldn’t talk about anything outside.

IPoC interview – David Kingsley – part 1
IPoC interview – David Kingsley – part 3

IPoC interview – David Kingsley – part 1

Welcome to the second in this series of interviews of Interesting People of CAD (IPoC).

David Kingsley has had a long and interesting career, was present in the early days of CAD adoption, and served as an AUGI board member for years. Here is the first part of David’s interview, which covers his career.

It’s a long career, so this is a loooong post! Strap in tight for a candid discussion of solar plants, a couple of US Presidents, primeval Autodesk University, Autodesk before and after Lynn Allen, a personal opinion of the current CEO, sailing on an America’s Cup yacht, the Hubble telescope and an inappropriate discussion of hard nipples.

Steve: You’re retired now, right?

David: I’m 67 soon and pretty much retired, but I’m still keeping up with AutoCAD and Inventor, my two primary things. I use Inventor pretty regularly. We’re going to build an addition on the house and I’m still up to speed on it. I’ve been on ADN (Autodesk Developer Network) for years and years; I’m still doing that. But yeah, I’m retired. I say I’ve become unemployable!

Steve: Can you give me a brief outline of the main things you’ve done during your long career?

David: I started out on a drafting board in 1970 and had 10 or 11 years of experience with that. I grew up West of Detroit; the whole southern part of Michigan is automotive industry. You know, Detroit iron. I worked a lot in automotive tooling, all on paper and pencil.

Then in ’78 I moved from Detroit to Denver, Colorado and was there for 40 years until just last month. In 1976, then-President Carter commissioned a Solar Energy Research Institute and I went around and visited all of the candidate cities for this new Institute and it ended up in Denver. I had visited and interviewed with the company there, and this was even before the Institute had been officially commissioned and opened. So this company called me back and moved me all the way across the country and I went to work for them. They built equipment, so the Institute is like a think-tank and they contracted out to manufacturers around the area. We built a lot of hardware. So I was building solar energy R&D stuff back in 1980/81.

Then Regan got elected and he was anti-solar and he cut all of those programs so I ended up being out of a job after a couple of years. So I ended up in aerospace. There were two or three big aerospace companies in Denver. Long story short, I ended up working on the Hubble telescope. That was still working on paper and pencil!

In ’81 we got CAD training, they brought in a big CAD system. I got pretty adept at that. It was about ’84 or ’85, AutoCAD started to pop up and PCs were just starting to appear. Literally showing up on people’s desks. I immediately took off on that; I could see that was where everything was headed.

I hooked up with my first Autodesk University in, was it 92? One of the really very first AUs, and I remember it was in the parking lot, there on McInnis Street. They had a little tent; there were only a couple of hundred people there.

Steve: Sorry David, which city was this?

David: This is in San Rafael, right at the Autodesk headquarters, there on McInnis Street [Parkway]. Ever been out there?

Steve: Yes.

David: And everybody stays at that Embassy…?

Steve: Embassy Suites, yes. Good breakfasts!

David: Yes, and this was in that parking lot. They had a tent and grilled hamburgers and hot dogs and ten classes. I don’t think Lynn Allen worked there yet. I can’t remember her being there.

Steve: Wow!

David: I remember Autodesk before Lynn Allen! Now we’re in a world with an Autodesk without Lynn Allen.

Steve: Yes, it’s bizarre, isn’t it?

David: Yes. It’s like the company’s got a whole different… have you spoken with Lynn? Chatted with Lynn about any of this?

Steve: I’ve been in touch. I haven’t spoken to her personally but we’ve sent messages back and forth.

David: It’s pretty ugly. There are a bunch of people who are pretty pissed off. This Anagnost, the new CEO, a lot of people think there’s a vendetta going on. There’s a lot of people he… I don’t know if you know anything about this Anagnost or have met him before, but I worked with him over the years. He was an OK guy but he was just a real cold… you know, I don’t know how to describe him. But a lot of people think there was a lot of animosity, that he’s kind of venting, getting rid of people he didn’t like. Because he came up through the ranks, he’s been there many years.

So anyway, back about me!

Steve: So you went to the first AU at San Rafael?

David: The very first or one of the first. I also remember going to the one in San Francisco, and Phil Kreiker was the President. I remember him making a bunch of rude remarks: an inappropriate monologue! I guess you had to be there. It was the kind of stuff you wouldn’t have expected to hear from somebody…

Steve: I may have actually been there. I went to the ‘95 one in San Francisco at the Moscone Center.

David: I remember one being at the Bill Graham Center. The one where he said he was so excited his nipples were hard! I always remember that.
Was that the one where they brought him in, in a straitjacket?

Steve: Ah, great. No, I didn’t see that, that sounds fun!

David: So you’ve been around this stuff for a long time too?

Steve: Yeah, Version 1.4 was my first AutoCAD. I worked for an AutoCAD dealer, the first AutoCAD dealer, here in Western Australia as the demo jock and sales support and specialist and so on. Yeah, that was ’85.

David: I bought AutoCAD 11. I’d been working on a big mainframe system. Computervision was the big player at the beginning, and they had a model space/paper space paradigm and that was the first thing I worked on in 3D, and it was model space/paper space and AutoCAD was just a flat 2D tool. When they came out with 11, that was when they first came out with paper space. That was a paradigm I was comfortable with, so I ended up buying 11 and left my cushy aerospace job.

I had been there ten years and I had the same job the day I left as the day I got there. It was a big company and it was really difficult to move forward. At that time the IT guys were managing the CAD system. Because it was a computer, you know? And they weren’t figuring out that a CAD Manager and an IT Manager were not the same thing. There were no CAD Managers, they didn’t understand the whole business yet.

So I proposed that I become the first CAD Manager in the place because I saw the job and everybody else kind of saw it, too. So I had to politic for that job for about three years. We were really struggling, we had these IT guys who didn’t know… they just couldn’t support us. We were just floating around, trying to figure out our methods and operations and the IT guys weren’t any help at all.

So finally after three years, my boss got a promotion and I got a new boss and he immediately said, “I know what you’re talking about and I’m going to go to Human Resources and fight for this position.” So they posted it, interviewed three people and gave the job to somebody else!

So I just threw up my hands, went and bought AutoCAD 11 and struck out on my own. We had some guys who spun off from the company earlier and one of them at the time was… the company I worked for, their speciality was optical sensing. They built a lot of Earth observation satellites. They built (and still) some of the most advanced satellite on the planet. As a matter of fact, right now every instrument on the Hubble telescope was built by this company. So the last four or five contracts they have won every contract to replace every instrument. Ball Aerospace.

Anyway, a couple of people had spun off that company and I went to work for them. Half a dozen consultants, you know, a small company. This one guy won a contract with the Italian America’s Cup sailing team. His specialty was wind shear detection. He developed a system where the vector and velocity of the wind could be mapped up to 2 km ahead of the craft, and he sold it to the Italians. We were trying to build this thing and put it on the Italian boat. This was in San Diego in ’92 or ’93.

Shortly before the race, the sanctioning body ruled it out. We spent all this money and they said, “Nah, you can’t do that.” Apparently the rule was, you couldn’t communicate with the boat. So they couldn’t communicate ship to shore. What I remember is that we were gathering our own data autonomously. But they said, “Nah, you still have such an advantage.” I actually got on the boat for a short time. I learned very quickly that if you’re not part of the racing team you’re just in the way. There’s no place for you to be.

So after that I ended up hooking up with the dealer network in Denver, the Rocky Mountain region. This is in the 90s. I would go around and do training with the dealer network. On several occasions I would go in on a long term contract. They would have a big sale, a big installation of a dozen or so seats, and I would go in and be an employee on a contract basis. I would go in and be there like everybody else for three or four months. I’d get them up to speed.

That was always bizarre. There would be a political nightmare. There would be people who didn’t want to be on CAD, or didn’t like this software, they would rather have SolidWorks or something else, and they fought tooth and nail, and it was crazy. There were people who really didn’t like me, just because I represented, I was trying to teach them this software. I told them, “This is not about me! Your management made this decision. If you want to work here you’re going to have to live with it! I’m not the cause of your problems.”

That’s pretty much how I ended my career. I just got tired of that, I didn’t need to work any more and my wife’s career bloomed later in her life, about 45 or 50 and she had a great career from 45 on, so for about 20 years she was really the breadwinner, so I was really the playboy.

Steve: You were a “kept man”!

David: Yeah, I really said that. But I was still working.

I had a couple of really bad experiences at the end. Just a bad employer. We had a solar company that established their North American engineering center in Denver. They built the world’s biggest solar power plant in Arizona. A Spanish company with a North American engineering office. They built several really big solar power plants, but that was a really horrible place to work. We were micromanaged from Spain and they had some of the worst CAD implementations I’ve ever seen. I tried to turn them around, and it was just unbelievable what they were doing. You’re familiar with the technology. Are you civil, or electrical, or…

Steve: Mostly mechanical. I have worked for an architect but my background is in mechanical engineering. I actually started my career at a drop forging company that made a lot of automotive parts, so fairly similar to your start.

David: In my really early days, I worked in a General Motors plant. It had been a bomber plant during World War II, making bomber aircraft. Right underneath my office was a drop forge. It just sat there all day, just WHAM! WHAM! WHAM! My cup of coffee was always wiggling! It was never still, it always had a wave in it.

Back to this company, they were managing Inventor files like AutoCAD files, with the revision letter changing the file name. That broke the assembly in Inventor, but they couldn’t get that concept. There was this confrontation thing and they quietly walked me out the door. They gave me a really nice letter that basically said, “Just go away.”

I said, “I really don’t want to do this any more” so I stopped working. That was about 2011.

There was one more job I had after that. I worked in a company that was using Inventor and made ambulance helicopters. They would take a standard helicopter, fully fitted, with every component certified, and tear it apart, strip it out. We would build new panels and fit all this medical equipment. That was probably the best paying job I ever had! But that’s when I got tired of it. That was a young man’s job and I was 62 or 63. They wanted me to work 60, 70, 80 hours a week and I just couldn’t do it.

So I gave it up!

IPoC interview – David Kingsley – part 2
IPoC interview – David Kingsley – part 3

Not another SpacePilot PRO review

This post is not about the new SpacePilot PRO 3D controller from 3Dconnexion (a division of Logitech). This post is about the Internet coverage of the launch of that new device, journalism, blogging, freebies and ethics.

It has long been common practice for companies to give out free stuff to journalists. Free gadgets, free transport and other expenses for attending events, free beer, free lunch… oh, wait, there’s no such thing. As blogging has risen in prominence, that practice has been extended to providing free stuff for bloggers. It was traditional in the past for such freebies to go unmentioned in reports about the products of such companies. I think the first time I saw this kind of thing disclosed was by Ralph Grabowski, and I was impressed. Maybe it’s just the sites I read, but I see more of that kind of disclosure in blogs than I do in the traditional press (whatever that means these days).

It seems that 3Dconnexion is distributing its US$499 SpacePilot PRO devices like confetti (particluarly at SolidWorks World), hoping to get as much coverage as it can. It’s working. Not that I think there’s anything wrong with that. If a company wants to let potential customers know about its products, and if those customers read blogs, it makes sense for the company to send samples to bloggers in the hope that they get reviewed. As long as there are no strings attached, I see no ethical problem with that. If a negative review led to a reviewer being taken off the freebies list then I definitely would have a very big problem with that, but I see no evidence of that from 3Dconnexion.

Where I do see an ethical issue is when a freebie is received, a review is written, and no disclosure is made. I think readers are entitled to know about any free stuff associated with a review, and I think this applies equally to press and blogs.

Let’s have a look at some recent SpacePilot PRO coverage to see how we’re travelling at the moment. The following sites have mentions or reports without explicit disclosure. In many cases a mention is made of having one (or waiting for one) but it’s not clear if this is a free SpacePilot PRO, or if the writer has paid for one. If you’re one of these people, feel free to set the record straight either here or on your own site.

Here’s how I think it should have been done:

There are almost certainly other reviews and mentions that I’ve missed, so feel free to inform me and I’ll add to the above lists.

I hasten to point out that I’m not throwing stones here. I’m not accusing any of these people of writing positive reviews in return for a cool gadget. I’m just encouraging everybody to unambiguously declare any freebies they receive, that are associated in any way with whatever they write.

On Twitter, I see several of my fellow AutoCAD bloggers impatiently awaiting the arrival of their cool gadget. When they receive them, I expect we will see more reviews, and it will be interesting to see how many of those reviews include full disclosure, especially now I’ve raised the issue.

Here’s my own disclosure about my personal association with 3Dconnexion. I investigated the use of 3D controllers for a client and suggested the purchase of a couple of pretty expensive 3Dconnexion SpaceBall 5000 devices. Within months of purchase, 3Dconnexion made these obsolete without warning and failed to produce any new drivers for them, making them expensive paperweights.

When I attended AU 2006 (at Autodesk’s expense as a MyFeedback Scholarship), I turned up at the Press Room looking for a Press badge, as I am a Cadalyst writer. I received a Press person’s small bag of assorted goodies from various vendors. This included pens, small USB keys and the like, but a 3Dconnexion SpacePilot was the stand-out freebie. I later suggested that my client purchase a couple of SpacePilots to replace the obsolete SpaceBalls. Not because of the freebie, but because they were the cheapest suitable devices available.

So, on a personal level that’s one up and one down for 3Dconnexion. My view of 3Dconnexion is about the same as that of parent company Logitech. I like the devices, I’ll even use my own money to buy them, but I don’t think a good enough job is done of supporting recently purchased devices with updated drivers as new software arrives.

I haven’t received a SpacePilot PRO or the promise of one. I’m not sore about that. I haven’t asked or been asked. If they do happen to send me one, I’ll play with it and if I think it’s worth writing about, I’ll do so in an unbiased way and with full disclosure.

Let’s have your Autodesk University stories!

I am an unashamed Autodesk University enthusiast. I’m not at AU this year, but if I was I’d be blogging about it like mad. I had all sorts of plans for posting reports, photos, videos, interviews and so on, but circumstances conspired against me and it’s not going to happen this time round.

These days it seems as though everybody has a blog, but I’m sure there must be at least one or two of you who are in the opposite situation to me. That is, you don’t have a blog and you are attending Autodesk University. So if you’re one of those people and you have something of interest to say about your AU2008 experience, let’s hear it.

Did you meet somebody famous, interesting, friendly, or from a faraway place? Did you have a good time at one of the many official and unofficial functions? Did you attend a brilliantly presented session? Did you learn something particularly useful or fascinating? Do you have incriminating photos of people doing embarrassing things? Do tell.

Please add your comments here or email me if you have something that needs special attention, such as a photo or a video.

I’ve posted these before, but here are a some videos from my AU2006 experience:

Lynn Allen’s Famous Cell Phone Story

YouTube Link

Sorry the sound’s not the best, you may need to turn it up a bit.

Shaan Hurley gets blue

YouTube Link

Artist site: Blue Man Group

Autodesk University 2006 Video

This one’s not by me, but I’m in it!

YouTube Link

Created by Helge Brettschneider, originally posted on Between The Lines by Shaan Hurley.

Leech marketing by IMSI – Part 1 – AU

A while back, I received an email from IMSI, makers of TurboCAD. The information I gained from that email is now public knowledge thanks to an advertisement in AUGI World and other exposure, so I guess I can let you all in on it. Here it is:

Everyone knows AutoCAD is a fixture in our industry.

But is AutoCAD LT? When is the last time AutoCAD LT has really been pushed?

And how about working with Google SketchUp? Doesn’t seem like Autodesk is too keen on that.

Please join us for a special FIRST LOOK of a new CAD application — that is sure to surprise.

Email for appointment [removed]@imsidesign.com or call 1.415.[removed].

FIRST LOOK slots on Tuesday Dec 2nd through Thursday Dec 4th at the Venetian Hotel in Las Vegas, Nevada.

Regards,
Bob Mayer
Chief Operating Officer, IMSI/Design, LLC
Tel: 415-[removed]
Cell: 415-[removed]

P.S. For those that can participate, there will be a business card drawing for a Dell laptop — of course, loaded with our new CAD application. For all others, evaluation copies will be provided.

The date and location may seem strangely familar to those of you planning to attend Autodesk University in a week or so. So an Autodesk competitor is using the biggest Autodesk event of the year to market its wares.

In one way, this idea makes perfect sense. There will be a lot of Autodesk customers at that event, so that’s the place to be if you want to steal some.

In another way, it makes no sense at all. The Autodesk customers at AU are likely to be the most loyal customers there are. They have just invested a decent slab of money in attending a training event, one which is very well run, very enjoyable and generally likely to make them feel good about Autodesk. Yes, some of those customers may be disgruntled about some things, but I would wager that the average Autodesk customer is about as gruntled while attending AU as they are ever likely to be. Also, the average AU attendee has a very full calendar and is going to be struggling to find the time to visit a hotel room or whatever to look at something they can download anyway.

There’s another way in which this kind of thing makes no sense; tagging onto somebody else’s event is not a good look. It’s tacky when Bentley does it, it’s tacky when Autodesk does it, and it’s tacky when IMSI does it. Tacky, tacky, tacky. I’m happy to see competition for Autodesk from anybody; ultimately it can only be a good thing for Autodesk customers. But leech marketing? No thanks.

Autodesk University buddy offer for existing registrants

There can never be such a thing as too many Autodesk University buddy offer posts, right?* So here’s another one. This time, I won’t mention the year so I can’t get it wrong.

AU Program Development Manager Joseph Wurcher has pointed out that existing registrants can also take advantage of the buddy offer. So if you have already registered and you know somebody who would like to go, maybe you can come to some arrangement with them that ends up with AU costing you less than it otherwise would have. You will need to contact the AU team at the right time; the details are all at the bottom of this page.

* Yes, that’s irony. Have a look at all the “buddy” posts on Novedge Pulse for yesterday. Great minds think alike? Maybe we just lack originality. I guess most bloggers did the same as me; saw the email with the offer and thought, “That’s worth letting people know about.” Result? Attack of the Clones.

Autodesk University 2008 two-for-one offer

Although Autodesk University registrations passed 7000 a while ago, the financial crisis is likely to have slowed registrations considerably, so it’s not a huge shock to see Autodesk trying to ramp things up with a special offer. If you’re one of the first hundred registrants on November 5, you can register somebody else for free. If you’re late for that, you can register a second person for US$595. “For a limited time only!” Sorry, no bonus steak knives.

Providing special offers is a tricky one. For the people who can take advantage of this offer, it’s great. Those who have already paid up may be annoyed about it, despite their $500 early bird discount. I don’t see how the AU people can fill all the expected places without doing something, though. There’s no pleasing everybody.

Autodesk University is a fantastic event and if you can afford it, I encourage you to go. In today’s uncertain climate, the networking opportunities alone will make it worthwhile. No, I’m not receiving anything for this unsolicited promotion, it’s what I really think!

Full details are available here.

Edit: never mind what Autodesk calls it’s software, it’s not 2009 until next year. Duh!

Some Autodesk web stuff now coming back on line

Right now, the Autodesk Subscription site is back up, although some people are experiencing problems. As an Aussie, I approve of the new Subscription slogan that starts with “No Worries”, even if it’s not yet accurate. Product Activation is requesting a logon, but I haven’t gone any further than that, so it may or may not be working.

The Autodesk Discussion Groups are up and down by the minute. Links that once led directly to categories (e.g. AutoCAD) currently lead to pages with sub-category headings, but no links. The discussion groups themselves, while they’re up, have a new, much more modern look, but are unfortunately vastly less space-efficient than the old ones. My existing password no longer works and I haven’t seen an email about a replacement yet, so I haven’t been allowed to log on yet to see if I still have the option of improving the efficiency of the interface (e.g. by having 100 topics per page, not 15). The Search facility looks unfinished and fails to find stuff I know is there. There are various user-related issues, such as the user name links failing and multiple users with the same name.

The Autodesk University site is up, but registration is still disabled. The Autodesk Labs site is up, but contains some links that no longer work.

At a glance, the Alias Design, Civil Engineering, Impression and Manufacturing Community sites all appear to be up and running.

Lots of Autodesk web stuff broken right now

Autodesk is in the middle of a big site overhaul at the moment, with many services unavailable. For example, attempting to log into Subscription Support gives me this:

The Subscription Center is currently undergoing maintenance. You will not be able to access the Subscription Center during this time.
Support Request is also undergoing maintenance. Currently, you are not be able to submit, view or manage settings for your Support Requests.

The Subscription Center and Support Request will become available at the date and time shown in the chart below.

Time Zone/Country Date Time
GMT Tuesday, September 23, 2008 5.00 am
Eastern Time (EST) Tuesday, Spetember 23, 2008 1.00 am
Central European Time (CET) Tuesday, September 23, 2008 7.00 am
Japan Tuesday, September 23, 2008 2:00 pm
Korea Tuesday, September 23, 2008 2:00 pm
Singapore Tuesday, September 23, 2008 1.00 pm
India – Bangalore Tuesday, September 23, 2008 10.30 am

We appreciate your patience while we work to improve Autodesk Subscription.

That’s a relatively useful message; some direct links I have bookmarked give me this kind of thing:

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[05:09:00]

This also means your resellers are unable to provide you with license codes until the server is back up again. So if you were going to rely on that, don’t.

The various Autodesk blogs seem to be unaffected at the moment, but links on those blogs may not work correctly. For example, signing up to be placed on the AU blogroll from the link at Between The Lines seems to work, but then right at the end gives me the message below, leaving me in the dark about whether I need to repeat the process at a later date:

Temporarily unavailable due to site maintenance.
This portion of the Autodesk website is temporarily unavailable while we complete some upgrades. Our apologies for this, unfortunately necessary, interruption.
Autodesk is working to consolidate multiple user accounts, simplify the sign in process, and provide a single User ID and Password for accessing several Autodesk web sites. Access to register or edit your existing account information will be restricted during the September 18-21 launch window. Additionally, the sites affected will be unavailable Monday, September 22.

This particular message also provides this handy list of sites affected:

Here’s hoping autodesk.com comes back to life on time, in full working order, with a minimum of broken links (the biggest bane of the last overhaul), and hopefully with useful improvements that make it all worthwhile.

Autodesk University is moving!

No, I don’t mean it’s a deeply emotional experience, however true that may be for certain CAD geeks (who will remain nameless to protect the dorky). What I mean is that it’s moving in the fourth dimension, and possibly the other three too. This will be no news for several hundred of you, but it might be handy to know for those of us who need to plan things like this well in advance.

A couple of months ago, when I was pondering the possibility of speaking at Autodesk University 2008, I registered using the on-line form and was intrigued to see that there was a question that revealed that AU 2009 is planned for late June 2009, rather than the usual November/December timeframe. The location was TBA, rather than Las Vegas. Although anybody could fill in that form and obtain that information, and although I can’t recall any secrecy provisions in the form-filling process, I decided to keep this inside information to myself anyway. That probably makes me a pretty weak investigative journalist, but I can live with that. Anyway, I have since seen it discussed in public, which makes it fair game to reveal here.

How does holding AU 2009 in late June work for you? Do you think it will be held in Las Vegas again? Bear in mind that the sheer size of this event limits the number of suitable locations. Where would you like it to be held?

In related news for the long-term planners among us, the schedule outline of AU 2008 has been posted here.

Autodesk University Session Voting

This year, the Autodesk University people are allowing you to vote on the various sessions (classes). Here’s the link:

AU 2008: Help Us Select the Sessions

If I can sort out a few practical details, I am hoping to attend this year as a speaker. I have submitted four session proposals. These are:

Customization and Programming

Be unfashionable in style with LISP and DCL – Introduction
Be unfashionable in style with LISP and DCL – Intermediate
Be unfashionable in style with LISP and DCL – Advanced

Business

How to make a great CAD blog for next to nothing

If you intend attending AU this year, I encourage you to vote for the sessions you would like to see presented.

Thanks for the welcome

A belated thank you to Kiwi Robin Capper for his welcome to the CAD blog world. Here’s a snap I took of Robin at Autodesk University 2006:

Robin Capper

Similarly, thanks to Lynn Allen for linking to my post about her famous Cell Phone Story. Here she is, also at AU 2006, presenting me with a signed copy of her excellent book AutoCAD: Professional Tips and Techniques which I won by skillfully (ahem) waving my arms furiously at the right moment during her presentation.

Lynn and Steve

Finally, thanks to Shaan Hurley for welcoming me to the blog fold. Here is one of the more sensible shots I have of him at AU 2006. You really don’t want to see the others.

Shaan and Steve

Customer Service 2 – Don McMillan

My last customer service story was about McDonald’s. This one is about Donald Mc., but there the similarity ends. After I returned from Autodesk University 2006, I decided to buy a DVD from the comedian that Autodesk put on before the Blue Man Group, Don McMillan. As you’re reading a CAD blog, you are probably geeky enough to appreciate this man’s funny engineeroid slant on life. The likelihood is actually 93.6%. (Did you know that 74.7% of statistics quoted on the Internet are made up?)

I wanted to show my wife this funny guy and re-live some of the moments from his show, so I visited his web site and attempted to order the DVD. Unfortunately, his on-line shopping company would not accept orders from Australia, so I dropped him an email. He asked for a US$ money order, but they’re an expensive pain here. I happened to have some cash left over from my trip, so I sent that to him instead. As soon as I informed him that the money was in the mail, he sent off the DVD (which comes with a bonus CD too). My money (it was actually $1.05 too much because of the US$ denominations I had handy) and his DVD crossed in the mail, arriving at about the same time. We trusted each other, and it worked.

I was surprised and delighted to discover that Don had shipped not only the DVD with its bonus CD, but another different bonus CD too! With a hand-written note from Don which was, amusingly, on a Post-It note.

The DVD and both CDs were, as expected, very funny. Top service, top product, thank you Don!

Artist site: www.technicallyfunny.com