Category Archives: Fail

I have closed the three satisfaction rating polls I started a couple of months ago and will be reporting the results individually. The usual caveats about online polls apply.

This poll indicates that Autodesk customer satisfaction levels are perhaps not quite as elevated as they could be. The mean rating is 2.75, the median is 2 and the mode is 0. Yes, zero. Very dissatisfied customers outnumber very satisfied ones by nearly ten to one. That’s pretty emphatic.

If Autodesk had left its policies alone and tried to run a huge PR campaign to deliberately make itself as unpopular with its customers as possible, I doubt that it could have achieved anything like this poor a result. Congratulations, I guess.

Although this is an appalling result for Autodesk, it should come as no surprise to anyone. This reflects the sentiment I see pretty much everywhere, in a wide variety of online forums and when talking to all sorts of people in person.

Lesson for the day: there’s no point in spending a billion dollars a year on marketing if you’re going to do things that make you about as popular as a fart in an elevator.

Repost: Autodesk Subscription – it could be worse

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This is a repost of Autodesk Subscription – it could be worse from 18 April 2010.

I’m posting this to show that I’m not just having a go at Autodesk’s policies because they’re from Autodesk. I’m having a go at those policies because they are reprehensible. Whoever it is that’s being anti-customer, spinning bullshit, or otherwise misbehaving, they can expect to receive a brutally honest critique here.

It’s interesting that in this old post I pointed out that this policy was bad business. (Not quite the expression I used, but the sentiment was there). My agreement with Buzz Kross on this subject goes back seven years, even though I only just discovered that was the case!

  • 2010: Autodesk Subscription – it could be worse
  • 2017: Autodesk subscription – it is worse!

The old post is below the line. Some of the old links are broken, but some work and provide a fascinating insight into how customers – anybody’s customers – view the idea of being charged to fix defects. Enjoy.

I’m still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk’s current policies are less anti-customer than those inflicted on SolidWorks users.

Disallowing bug fixes for non-subscription customers is reprehensible, no matter what kind of spin is put on it. Not only that, it’s clueless. So you’re annoyed at Autodesk for whatever reason and are looking for alternative software from a company that doesn’t mistreat its customers? You know not to even bother looking at SolidWorks, don’t you?

Edit: more relevant links and customer comments from Devon Sowell and Matt Lombard’s blogs.

Battle of the Bullshit part 5 – Bentley back in the bad books

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Having earlier earned my praise for raising its game in its PR battle with Autodesk, Bentley has unfortunately reverted to BS mode with its latest effort.

In its message “Upgrade your Autodesk Licenses – Top 5 Reasons Why You Have a Choice“, Bentley’s marketers have chosen to step beyond the facts. Bad idea.

Most of that page is just straightforward promotion of Bentley’s self-perceived strong points. No problem with that. But the first full paragraph? Hmm.

Here’s the first example:

Preserve the value of your Autodesk licenses that otherwise would be lost as a result of Autodesk’s decision to no longer offer or support perpetual licenses.

It’s true that Autodesk has decided to no longer offer perpetual licenses. It’s false to state that Autodesk will no longer support them. Perpetual licenses are fully supported with maintenance. Without maintenance, support suffers, but it’s still there. Of course, customers may be rightly fearful about the nasties Autodesk may introduce in future to “persuade” perpetual license owners into subscription subservience, but we’re not there yet and it’s misleading to imply that we are.

What else?

Your perpetual license is a valuable asset. But, if it cannot be upgraded and maintained, it loses all of its value.

It’s true that your perpetual license is a valuable asset. It’s misleading to imply that Autodesk perpetual licenses can’t be maintained. Maintenance is still available, although Autodesk is making it more expensive.

It’s misleading to imply that perpetual licenses can’t be upgraded. It’s true that Autodesk stopped selling upgrades to non-maintenance customers a while ago (having earlier priced them out of the market and then disingenuously citing lack of demand as the excuse for dropping them). But perpetual licenses under maintenance agreements can be upgraded (and are; it’s the biggest part of the deal). They’re obviously also being maintained, so Bentley’s not being fully frank there either.

Finally, a non-upgradable off-maintenance perpetual license does not lose all of its value. It’s still a valuable tool that is capable of doing useful work and generating income for years to come. That’s kind of the point of perpetual licenses; you can stop paying anybody anything and still use the product. In Europe you can even still sell the product.

Elsewhere, Bentley promotes its licensing flexibility. It’s true that Bentley’s continued support for perpetual licenses and availability of rental (term licenses in Bentleyspeak) means it’s 100% more flexible than Autodesk. That doesn’t make it all hunky dory in Bentley license land, though. I don’t see any mention of Bentley’s practice of rounding up your network license use to your detriment, allowing you to silently overshoot your license allowance, then sending you a huge punitive invoice at the end of the billing period.

To be fair, I wouldn’t expect to see that mentioned in marketing materials. But if you have a look at what Bentley customers have had to say about it, particularly from those people who have been over-billed because Bentley has counted license use unfairly, you’ll see that it doesn’t go down at all well with customers. So bear that in mind if you’re thinking of taking up Bentley on this or any other offer.

The rest of the marketing blurb seems fair enough, even if some of the clichéd stock photos are a bit groan-inducing. However, its effectiveness is severely curtailed by its failure to provide details of exactly what is being offered and under what conditions. As I noted with a previous Bentley attempt, curious customers are expected to fill in an online form to obtain information, and that’s a barrier.

It seems I need to repeat something I wrote in an earlier post:

Raise your game, people; we’re not all stupid out here. If you can’t support your argument with the truth, then your argument isn’t a good one and you need to rethink it.

I’m used to Autodesk doing dumb things because it has forgotten to learn from its own history, including pretty recent history in some cases. This episode seems to indicate that Bentley has the same problem.

Bentley, here’s some free advice. You don’t need to exaggerate in order to make Autodesk’s treatment of customers look bad. Autodesk is doing a magnificent job of that without any help. The facts are enough. Also, if you have a great offer, just tell us what it is. OK?

Autodesk confirms its own unconscionable conduct

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It took several attempts over a period of months and was like pulling teeth, but Autodesk has now confirmed that it is deliberately withholding bug fixes from some of its customers.

Autodesk has taken customers’ money and in return has provided defective software (OK, that happens). It has fixed some of those defects (that happens too, sometimes). But it’s limiting distribution of those fixes to those prepared to pay Autodesk further (that has never happened before).

Just let that sink in. Autodesk broke stuff you paid for, could easily fix it, but won’t do so unless you pay more. If you thought ransomware only came from Russia, think again.

Here’s how the scam works.

Let’s say customer Fred paid thousands of dollars for his perpetual license of AutoBLOB and paid thousands more for upgrades and maintenance over several decades. Due to Autodesk no longer making significant improvements to AutoBLOB, he finally gave up hope and decided to drop off maintenance. Understandable, particularly as Autodesk has announced maintenance prices are getting jacked up.

Never mind. Thanks to his perpetual license, Fred can keep right on using AutoBLOB! Aren’t perpetual licenses just the best thing?

Let’s say Fred made the decision after discovering AutoBLOB 2017 was slower than, and really not significantly better than, AutoBLOB 2016, 2015 or even 2010. Fred’s maintenance period carried him through to beyond the release of AutoBLOB 2018, which he intended using for a few years until he transitioned to an alternative product. (Or until Autodesk Becomes Great Again, but Fred doesn’t consider that likely).

Meantime, Fred discovers that there’s a new bug in AutoBLOB 2018 that makes it useless for his needs. It’s not a crash, drawing corruption or security issue, but it is something that makes it difficult of impossible for him to produce the required output. Because he installed AutoBLOB 2018 before his maintenance expired, Autodesk won’t allow him to use 2017 or any earlier version.

Meanwhile, Autodesk has, miracles of miracles, developed a fix for that nasty bug. All Fred has to do is download and install the hotfix or Service Pack, right? Wrong. Because Autodesk has wrapped up the bug fix with AutoBLOB 2018.1, a mid-term update that includes not only bug fixes but also a few new minor feature improvements. Unlike the competition, Autodesk restricts such updates to continuously paying customers. AutoBLOB 2018.1 is therefore only available to subscription and maintenance customers. Fred’s bug has been “deemed non-critical” by Autodesk and therefore the fix won’t be distributed to him.

Fred is screwed by a combination of Autodesk’s worst aspects: chronic failure to improve the product, price-gouging business practices, incompetence in development and testing, and unreasonably restrictive licensing terms. As if that wasn’t enough, he’s then screwed again by one final, nasty, vindictive, petty piece of bastardry by a company desperate to strong-arm its reluctant customers into subscription slavery.

This is not OK.

This is no way to treat customers. It’s unethical. It’s unconscionable. It’s immoral. It’s disgusting. It’s evil.

In the EU at least, it could well be illegal. I certainly hope so; Autodesk being fined a few hundred million Euros might discourage other companies from following suit.

Although it’s tempting to think of Autodesk as a single edifice, it’s important to remember that it’s made up of many individuals. Many of them are great people who would never dream of stooping this low and who are probably quietly embarrassed to be associated with a company that does so. Those people have my sympathy and should stop reading now.

But if you’re that person at Autodesk who thought up this idea? Or one of those who thought it would be OK to do this? Or just sat silently during the meetings where this was discussed and didn’t pipe up, “This is just WRONG”? I have a message for you.

You’re an asshole.

Yet more Autodesk software falls off the perch

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Just when I thought I was having a nice vacation from tending the Autodesk Graveyard (see also Autodesk products are falling like parrots), another bunch of former best-thing-ever products have bitten the dust.

This time, it’s Autodesk’s Gameware middleware products that have been read the Last Rites. Scaleform, Beast, HumanIK and Navigation can no longer be purchased or maintained. If you used these products, support will cease as soon as your existing maintenance agreement expires. More details on cgchannel.com.

That leaves Stingray as the only surviving middleware product (for now). That’s probably only still alive because Autodesk wants the halo effect associated with currently-fashionable-again Virtual Reality. But how long that remains enough for survival is anybody’s guess.

My brief experience with Stingray at an Autodesk event left me with the impression that it’s a fair way short of being a finished product. I have been much more impressed with Autodesk’s competition in this area. Autodesk’s currently in Product Grim Reaper mode, which is understandable given Autodesk’s ridiculously large product portfolio. However, that does mean that potential Stingray users should be very wary of investing time and resources in a bleeding-edge product that might not be around for long.

Anybody care to have a guess at which Autodesk product(s) will be killed off next?

Image of war graves by Arne Hückelheim.
No disrespect intended to those who paid the ultimate sacrifice. Lest we forget.

What’s changed at blog nauseam and why

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Last week, blog nauseam died. This post explains the background to that. You’re probably not that interested, so feel free to skip to the dot points that list the changes that have resulted.

The problem was a faulty WordPress installation was using excessive resources. This caused severe performance issues and resulted in the server software stepping in to throttle the site to prevent more widespread problems. The trigger for the WordPress fault has not been determined and may never be. This is somewhat akin to an old AutoCAD drawing suddenly going bad for unknown reasons. The problem may date back years but only recently became critical.

In discussions with my completely blameless web host, Saratoga Hosting, we determined the best course of action was to create a new, clean WordPress site and transfer over as much as possible from the mortally wounded old installation. This is similar to copying and pasting or inserting valid entities from a bad drawing to a clean one, and this is what we did.

I say ‘we’ because Dave from the most excellent Saratoga did a huge amount of work for me to ensure things went as smoothly as possible and with the best result. This is not the first time I have received quite outstanding above-and-beyond customer service from Saratoga in return for the few measly bucks a month I pay for hosting. Thank you, Dave!

Doing things this way provided opportunities for several improvements to both blog nauseam and its parent site, cadnauseam.com. These include:

  • Improving performance. A clean install that’s not generating many errors per second will load much faster than one that isn’t, just like a small clean program like BricsCAD will perform much better than an old bloated mess like AutoCAD that’s attempting to do hundreds of things a second even when sitting there doing nothing.
  • Upgrading site security. In addition to various unseen improvements including upgraded protection against hackers and better backups, the site now uses https SSL security, which is the way things are going to have to be in coming years. You may have noticed that the URL now starts with https:// and displays a little closed padlock, indicating this is a secure site.
  • Integrating cad nauseam with blog nauseam. My old cad nauseam site was a bunch of hand-coded HTML pages that were real cool in the 90s but which have been neglected for years. It’s now part of the same WordPress installation as the blog, which avoids duplication of various things and is much easier to maintain. It also makes sense for me from a business point of view to have my business site more closely associated with a successful blog.
  • Modern full-screen interface. The integration of cad nauseam and blog nauseam didn’t work well with the old Tempera site template, so I took the opportunity to switch to a cleaner, more modern looking template, Fluida. In addition to being very configurable, this template does all sorts of fancy hover-over stuff that some of you will undoubtedly hate, but in my tests it performed well and didn’t get in my way. The best thing about it is that it’s now full-width: Tempera was not. Some of you won’t like that change either, but I always dislike using a web site that confines itself to a narrow stripe in the middle of a high resolution CAD screen. Now I don’t have to dislike my own site.
  • I’ve redesigned the favicon to reflect the dual cad nauseam / blog nauseam nature of the site.

I have now restored the polls and image galleries. The automated redirection of old URLs to the new location should now be working. The downloads page is still a work in progress and will remain hidden for a while, but that’s mostly of historical interest anyway.

Again, my apologies for the breakdown and the inconvenience of change, but I’m glad that there have been quite a few positives arising from a bad situation.

If there are things about the site you don’t like now, feel free to let me know.

Link

My apologies for the inconvenience, but please adjust your bookmarks! The home page URL for blog nauseam is now:

https://www.cadnauseam.com/blogs/

The old URL of http://www.blog.cadnauseam.com/ is now permanently inoperative, along with all URLs based on it. The cad nauseam URL of www.cadnauseam.com is unchanged.

The content from the old blog has been carried across and can be found at related URLs. For example, one of the most popular posts is AutoCAD 2017 – Putting things back to “normal”. The URL for this was:

www.blog.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

The new URL is now:

www.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

So all you need to do to is remove “.blog” from the old URL and it will work. I will automate this process if possible but there are complications preventing that in the short term.

Also missing in the short term are polls and image galleries. I’m working on those. If you have any other problems with the site, please let me know by commenting on this post. If you have trouble commenting, please hit me up on Twitter.

I’ll explain some of the other changes around here in a later post.

Automated .NET 4.7 update kills AutoCAD pre 2017

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Thanks to Robert Green for pointing this out:

Microsoft is installing .NET 4.7 as part of their auto updates and it is causing many legacy Autodesk applications to crash on any ribbon interaction. Touch the ribbon, away goes your software.

If you can keep from installing the 4.7 framework do so. If the damage is already done then uninstall .NET 4.7 and install .NET 4.6.2 using this download link. Note that the uninstall of the offending version must be done first!

AutoCAD 2013 to 2016 and Inventor are affected, and possibly other products. BricsCAD users are unaffected.

It is also reported that you can work around the problem by hacking the registry to identify an earlier .NET version as being installed (the usual caveats apply). That’s described in this Autodesk Knowledgebase article that works around a related but slightly different issue.

Don’t you just love the way continuous automated updates enhance and enrich the user experience?

Further Autodesk subscription inflexibility

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Autodesk’s claim that its all-rental business model adds flexibility for customers has always been bullshit.

That’s a self-evident truth. Nobody believes that removing customers’ purchasing options amounts to anything but inflexibility. Particularly when the purchasing option removed is that preferred by the vast majority of customers.

But wait! There’s more! I recently discovered that it’s even more inflexible than I originally thought!

If you sign up for single-user (standalone) subscription licenses you’re stuck with them for the duration of your agreement. You can’t upgrade them to multi-user (network) licenses. Doesn’t matter how much cash you wave in Autodesk’s face, or how much you point out that single-user subscription licensing is a crock, it will be a case of “computer says no”.

Astonishing.

Autodesk has released an update to fix the following AutoCAD 2018 problem:

Product users of version 2018 Autodesk single-user subscriptions may experience an intermittent crash. The crash occurs when it has been more than 24 hours since the last successful authorization check and there is intermittent or no internet connection, or the licensing authorization server is unavailable. The licensing authorization check occurs in the background and is completely unrelated to activities the user is performing at the time of the crash.
A fatal error message may be shown by the product. For example:

FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h

 
Links:

Note that this crash only afflicts subscription (rental) single-user (standalone) customers. People with perpetual licenses don’t have to put up with the multiple additional points of failure caused by the subscription licensing system insisting on phoning home every 30 days. Yes, even if you pay for three years’ subscription up front, you’ll still need a working Internet connection every 30 days if you want to keep using the product.

At least, Autodesk has been saying it’s only once every 30 days (as if that wasn’t bad enough). The information provided with this hotfix tells a different story. What is the license server doing phoning home 24 hours after the last successful authorization check? Enquiring minds want to know.

No criticism of Autodesk is implied for providing this hotfix. As always, I commend Autodesk for fixing up problems as they arise. The basis of my criticism is the hotfix being necessary in the first place. It’s caused by Autodesk inflicting unnecessary complication on its customers for its own internal reasons. This one fails the “how does this benefit the customer?” test big-time.

The single-user subscription licensing mechanism has been a crock from day one, especially for CAD Managers of multiple users who have to deal with its onerous requirements. It’s an astonishingly poor design, very badly implemented. Even with this particular crash fixed, it’s still a crock.

Autodesk products are falling like parrots

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Autodesk is killing off products at such a rate I can’t keep up with it all. The latest ones to fall off the perch and join the choir invisible are Structural Detailing and Advance Concrete.

I think. As I said, I can’t keep up.

Despite the recent departures, Autodesk still has way too many products and it’s inevitable that the cull of Carl’s acquisitions and creations will continue. It’s just too bad if you’re one of the people using a product that Autodesk feels isn’t profitable and/or exciting enough, you’ll just have to learn to live without it.

Although 2017 has been particularly brutal for End Of Life experiences, Autodesk killing off products is of course nothing new. Autodesk is even named after a dead product (well, stillborn).

Trace back through Autodesk’s history and you’ll see a long and bloody trail of product corpses and wailing orphans. Maybe you’re one of those orphans. Tell us all about your experiences if you think it might be cathartic. Were you looked after?

What sort of product does Autodesk kill off? Let’s narrow it down.

Autodesk kills new products, old products, cloud products, desktop products, mobile products, free products, paid products, full products, add-on products, large products, small products, products that were bought just to kill off for anti-competitive reasons, products that have been ignored to death, and products that Autodesk hyped to the heavens as the best thing ever and if you didn’t get on board you’d be left behind with all the other Luddites and look silly and old-fashioned as your competitors strode off arm-in-arm with Autodesk into a wonderful bright future.

You name it, Autodesk has killed it. It would seem that almost nothing is safe.

To give you some idea what I mean, I’ve resurrected my Autodesk Graveyard page. I tried this a few years ago but it was too big a job to create and maintain it so I killed it (ironically enough). Thanks to Edwin Prakaso on Twitter for inspiring me to have another go at it, with a bit less detail this time so hopefully it’s manageable.

Image of war graves by Arne Hückelheim.
No disrespect intended to those who gave the ultimate sacrifice. Lest we forget.

The Autodesk Graveyard is by no means complete and what’s there may not be 100% accurate. Additions and corrections can be made by letting me know in the comments on this post. If you could provide references that show the birth and death dates of the products you know about, that would be ideal, but all feedback is welcome.

Hot tip for Autodesk

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Hey Autodesk high-ups, I’m sorry you’ve been having so much trouble persuading your customers to throw away their perpetual licenses and throw themselves on your perpetual mercy. It’s clearly difficult to persuade technical types to do dumb things like rent your software at enormous and ever-increasing prices. I feel for you. But there’s an answer.

Find dumber customers.

Lots of them. And fast, before the stock market notices that you’re no Adobe and we’re not buying it. Sorry, I mean not renting it.

Look no further! Simply buy this company, discard the product when you’re bored with it (you’re very familiar with that process) and get hold of the customer list.

Sell subscription software to those people. They’ll have no idea what they’re renting or why, but that doesn’t matter. They’ll buy anything that’s pretty, hip, now, connected, and preferably organic. They will commit to perpetually shelling out large sums just to keep using it, no matter how poorly it performs. They’re rich and dumber than rocks. All of this makes them ideal customers for you.

If you’re a bit strapped for cash at the moment, just have a word with the investors (including Google) who pumped $120M into an Internet-enabled $700 (sorry, now $400) machine that squeezes expensive pre-squeezed juice out of DRM-protected short-lifespan bags, and manages to do it slower and noisier than you can do it with your bare hands. They’re even dumber than the customers, so squeezing money out of them will be easier than squeezing juice out of a bag when the Wi-Fi’s down.

This is a perfect fit for you, Autodesk. It has everything you need to ensure mission-friendly proactive synergistic compatibility on a going-forward basis. It’s disruptive. It looks good. It’s an overpriced, poorly functioning product. It has on-point (but pointless) compulsory connectivity. It ties users into paying whatever you ask, for ever. And best of all, it connects you to a collection of completely clueless cashed-up customers.

Thanks to @internetofshit on Twitter for making me aware of this and other hilarious Internet of Things (IoT) idiocy. Examples:

Enjoy!

AutoCAD 2018.0.1 mystery deepens with silent withdrawal

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As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information was later made available, but questions remained.

Now the update has been silently withdrawn. Go to Autodesk Account > Management > AutoCAD > Downloads > Updates & Add-ons and you will no longer see this:

The infamous Autodesk desktop app also shows no sign of this update. So why has it been withdrawn? Autodesk isn’t saying, but thanks to Jimmy Bergmark, we know that installing the 2018.0.1 update re-introduces a bug from AutoCAD 2016 (pre SP1) where signed VLX files don’t load. This means various 3rd party applications won’t load if the developers have done the Autodesk-recommended right thing by digitally signing their code.

If you’re a developer and want to test your code under the different versions, these direct links still work at the time of writing:

If you’re not sure whether or not you have 2018.0.1 installed, the About command will show you.

You can also check for this under program control by inspecting the system variable _VERNUM. In AutoCAD, it’s “O.49.0.0” before the patch and “O.61.0.0” after. I don’t know about LT, and I don’t know about the situation with verticals. Do they incorporate the 2018.0.1 fixes? How about the VLX bug? Should users who have applied this update uninstall it? Is this going to be done automatically or by Autodesk desktop app? How should users manually revert to the pre-2018.0.1 state if they need to load applications that use signed VLX files?

I think it’s fair to say that Autodesk’s management of this update has been a disaster. This is just one in a long line of AutoCAD update screw-ups going back decades. It proves comprehensively that continuous updates from Autodesk are a non-starter.

Autodesk can’t be trusted avoid breaking things with its updates. It can’t be trusted to effectively communicate about the updates. It can’t be trusted to provide fixes for its broken fixes. It can’t be trusted to provide an automated update mechanism that doesn’t hog your resources or one that works properly.

The AutoCAD 2018 install inflicts the execrable Autodesk desktop app on your systems without asking, which in itself is a betrayal of trust. I recommend you uninstall it immediately after all Autodesk installs. You will need to right-click the app tray icon and use the Exit option before you can uninstall it using Add or Remove Programs.

Autodesk needs your trust to make its continuous update idea work. Autodesk doesn’t have that trust. Autodesk doesn’t come close to deserving it.

What’s in a name? AutoCAD 360 / mobile app confusion

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Has Autodesk’s online DWG viewer/markup tool had yet another rename? It’s hard to tell. I suspect there’s a rename process going on that’s not yet complete.

Here’s the list of names so far. I think.

  • Visual Tau (when acquired by Autodesk)
  • Project Butterfly (Autodesk Labs name)
  • AutoCAD WS
  • AutoCAD 360
  • AutoCAD mobile app

The last two names appear to be interchangeable right now. What led me to this confusion is the very sub-optimal customer experience I had in attempting to try out AutoCAD 360. The best way to describe it is a wild goose chase.

I started from a point familiar to current AutoCAD maintenance and subscription customers, the Autodesk Accounts page. Like the majority of AutoCAD users, I accessed this using a browser on a Windows PC. Among the options in there was this. Hmm, AutoCAD® 360, free, Access now. Let’s try that out.

I picked that option and was taken here:

Huh? Where’s AutoCAD 360? What’s AutoCAD mobile app? What’s this 7 day free trial thing? Autodesk Accounts told me it was free, not just a trial. What’s this, clickbait? Undeterred, I clicked the GET WINDOWS APP button and arrived here:

I’m off the Autodesk site and on the Microsoft one now, and it’s no longer AutoCAD mobile app, it’s back at AutoCAD 360 again. It says it’s available on Windows Holographic, PC and mobile device. But Get the app  is disabled and I’m informed This app does not work on your device. This is on the same page as “…AutoCAD drawings across desktop, web and mobile devices – anytime, anywhere” – except here and now, apparently.

This page says it’s free, not just a 7 day trial, but it looks like it’s free for everybody, not just subscription/maintenance customers. Confused yet? I sure am.

On this page I’m also informed that this is “the most powerful drafting and editing tool available” – wow! More powerful than AutoCAD 2018, the AutoCAD-based verticals and everything from Autodesk’s competitors? Cool! If only I could use it, I might be impressed. At least until I tried to do something that boring old desktop AutoCAD could do over 30 years ago, such as fillet two lines. I’m informed by somebody who can actually use the product that basic functionality like that is still missing; so much for the infinite computing power of the cloud.

Back to my product chase. In an attempt to find out what’s going on, I fired up the video on the previous Autodesk page. This one says it’s AUTODESK® AUTOCAD® | mobile app:

It also says “IN 36 SECONDS” during a 43-second video, but hey, let’s not get too tied up with accuracy. A few seconds into the video, we see an iPad user picking this:

Yes, that’s an AutoCAD 360 icon. It’s not even the current red A, it’s an old one from a couple of years ago. So is it AutoCAD 360 or AutoCAD mobile app? Looking for clues, I wandered over to Twitter: @AutoCAD360 now calls itself AutoCAD mobile app.

As mentioned above, there’s probably a rename process going on that’s not yet complete, but whatever the cause, it’s confusing as heck. Doesn’t anybody at Autodesk proof read anything or consider the customer experience before putting it out there?

Naming is a trivial matter compared with functionality, and I have been provided with none. I still haven’t managed to use the free product I was promised in Autodesk Accounts, whatever Autodesk eventually decides to call it. I still don’t know if it’s free to subscription/maintenance customers, free to everyone, or just a 7 day free trial.

Autodesk spends a billion dollars a year on marketing and sales. This little episode indicates it’s not getting great value for money.

Bullshit Returns – Autodesk maintenance price hike part 2

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In this post I continue skewering the welcome post to Autodesk’s Moving to Subscription forum. See here for part 1.

Access to new industry collections – Available only through subscription, you’ll realize significant savings when you need two or more Autodesk software products.

Bullshit. Industry collections are just rental-only engorged suites. Suites are those things with many more than two products; things that Autodesk has been pushing hard for years, before dropping them from the price list. If you already have a suite that contains the products you need (remember, Autodesk’s statements are aimed at existing perpetual license holders), switching to an industry collection will cost you vastly more. That’s the opposite of significant savings.

New and improved support – Enjoy faster response times and the option to receive help by scheduling a call with Autodesk technical support specialists.

It’s just possible this isn’t bullshit. Autodesk support can certainly be sub-optimal and it’s just possible that some of the massive slab of funds Autodesk expects to collect will be diverted to improving support for those who pay the most. Maybe. But I bet Autodesk’s very best high-cost efforts still look very weak compared with the free support provided by Bricsys.

Simplified administration – Access tools that streamline deployment and software management when you standardize all of your Autodesk products on subscription.

Bullshit. The user-based internet-reliant subscription licensing method is a CAD Manager’s nightmare. The device-based standalone licensing system for perpetual license products, while not perfect, is vastly superior from an administration viewpoint. And don’t get me started on the CF that is Autodesk desktop app.

Because managing two business models (subscription and maintenance plans) is costly, in order to continue supporting maintenance plans, beginning May 7, 2017, maintenance plan renewal prices will increase by 5% in 2017, 10% in 2018, and 20% in 2019.

Bullshit. The price is increasing to push customers into expensive rental arrangements and remove the Autodesk payment escape route provided by perpetual licenses, not to recoup costs. Even if there were substantial costs involved in managing an additional business model (rental), there is more than enough margin in the massive rental costs to cover that. And Autodesk, if the costs are substantial, then you’re doing it wrong. If your management is not competent enough to arrange its affairs efficiently and cost-effectively then I have no sympathy. Don’t come to me with your hand out, crying poor.

But I don’t believe for a second that any such costs really are significant enough to justify those increases. I have searched in vain in Autodesk’s financial reports for such a cost blowout. Maybe I’m missing something, but it would appear that Autodesk’s cost of non-subscription revenue actually fell 9% from 208.5m in FY2015 to 190.6m in FY2017.

Can we long-term customers have some of that saving, please? If not, how about a small slice of the billion dollars a year that Autodesk spends on marketing and sales? Cut the generation of bullshit by a fraction, reward your most loyal customers instead of screwing them over, and everybody will be happy.

Having disposed of the bovine ordure associated with Autodesk’s price hikes, we can next move on to the substance of them. How do the costs work out? Are you better off switching to rental, staying on maintenance or switching to a competing product from a less greedy, more trustworthy company? Look forward to an objective analysis. With no bullshit.

Bullshit Returns – Autodesk maintenance price hike part 1

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Just when you think it’s safe to walk across the cattle enclosure in your best shoes, Autodesk drops another steaming pile of spin for its customers to step into.

Here, I’m skewering the welcome post to Autodesk’s Moving to Subscription forum. However, I believe I should really acknowledge the unnamed author of the Important Updates on Maintenance Plans FAQ, which the welcome post has merely paraphrased for simplicity.

There’s so much bullshit in there that I’m going to split my exploration of it into two posts. Let’s put on some rubber gloves and start delving around in the muck, shall we?

Autodesk believes that subscribing is the best way for our customers to get the greatest value from our tools and technologies

Bullshit. Autodesk believes the opposite, as does anyone else with more than two brain cells to rub together. The whole idea is to get us paying the most for the least (the worst value), not the least for the most (the greatest value). Paying treble for the same product really isn’t the greatest value, is it? Nobody, not even Autodesk, believes that it is.

Don’t take my word for it, though. Have a look at this 2013 Autodesk video in which the following truth is uttered by Autodesk Entertainment Industry Manager, Maurice Patel:

We actually see that for customers that have long-term production needs, where they need software day-in, day-out for multiple years, then the perpetual offering is the most cost-effective offering.

Ouch! When a company contradicts its own counterfactual crap, you know the bullshit meter is well into the red.

Next, have a look at this gem:

subscription will fundamentally change how we deliver extended capabilities and new functionalities through connected services

Bullshit. Subscription (rental) is a payment method, not a technology. It is not intricately linked with any particular software or solution. It need not affect how Autodesk delivers anything.

Only with subscription will you realize greater value through the following benefits: Latest and greatest product capabilities – Get access to Autodesk’s ongoing stream of innovation

Bullshit. For AutoCAD users, Autodesk’s stream of innovation dried to a tiny trickle years ago. Rental, where the whole idea is to pay for access to the software rather than in exchange for improvements to it, will only make things worse.

updates to core products…and additional capabilities as soon as they are available

Bullshit. Updates are also provided to customers on maintenance. Of course, that’s how it has to be; if they weren’t that would be an outrageous breach of trust (and contract). There is no need for the payment method to have any effect on how improvements are delivered.

cloud services for desktop products

Bullshit. Cloud services for desktop products are also available to customers on maintenance, and if Autodesk wants to continue pushing its cloudy vision it will have to keep it that way. Not that you really want to rely on Autodesk’s cloud services.

at no additional cost.

Bullshit. There is plenty of additional cost when compared with maintenance. Rental costs three times as much, and will still be twice the price even in a few years after the price increases.

Continued in the second installment.

The cloud broke
And teardrops fell
On the desks
Of those who fell
For the lure
Of a cloudy hell.


The landlord laughs
To see such fun
Collects his rent
From web he spun
He still gets paid
When things don’t run.


I said t’would be
It’s come to pass
Surprised? Not me
With or without Bass
Autodesk’s cloud
Can kiss this SaaS.

Video lulz with AutoCAD 360

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Thanks to Hans Lammerts on Twitter for pointing out this amusingly cringeworthy AutoCAD 360 YouTube ad:

The guy spilling his coffee and falling over reminds me of the people in those infomercials that can never get the simplest things right:

https://youtu.be/3eMCURWpNAg

OK, so the ad’s bad, but how’s the product? I had a look for myself at the browser version of AutoCAD 360, which is the current name for what has been Visual Tau, Project Butterfly and AutoCAD WS in previous iterations dating back before Autodesk’s acquisition of the Israeli technology in 2009.

It’s a while since I tried it, so I was interested to see the progress that had been made. After all, CAD in the Cloud has been Autodesk’s focus for a long time now, and as this is likely the first product people try out, you’d expect it to be pretty dazzlingly good after all those years of development, right?

Interestingly, it’s still called a Beta, which hardly inspires confidence. Nevertheless, it didn’t misbehave for me, at least to begin with. It didn’t do very much at all for me, though.

On opening a very simple small 2D drawing, the first thing I noticed was the white background. As the drawing contained yellow text, that was no good so I looked for the settings to change the background to black. Couldn’t find any settings. I guess I didn’t really want to read that text anyway.

Nevertheless, I could zoom and pan around OK with tolerable performance. When I tried to select some objects to edit them, nothing happened. I looked around for buttons to press to do things. There was very little to see, and nothing I could find for doing anything much other than redlining over the top of what’s already there.

The second time I tried to open the same drawing, it just hung there, displaying a blue propeller thingy:

I gave up and tried again. This time, things were different! It locked slightly differently:

Now I see why it’s still called Beta.

To be fair, it hasn’t locked like this for me in the past so maybe it’s a one-off. Assuming it’s working, it’s a useful enough viewer. It has some limited markup functionality. That’s it. It’s free, and you get what you pay for.

Calling it AutoCAD 360 is highly dubious. It’s not AutoCAD or anything remotely close to it. It’s not even CAD. It’s a simple online product with capabilities that fall well short of the weakest CAD application back in the bad old days, when people could only dream of something as advanced as the dumb guy’s Nokia in the embarrassing Autodesk 360 ad.

There are also mobile versions of the software for iOS and Android. Haven’t tried them recently, but when I did they were acceptable viewers. Apparently you can pay for versions that actually let you do things. Go for it if you feel confident in Autodesk’s ability to provide a quality product. Me, I’m out.

Huge PDFs? AutoCAD 2017.1.1 could be to blame

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Autodesk has yet again demonstrated why continuous automatic updating is no panacea for avoiding CAD update disruption. On the contrary…

If you have noticed some of your PDFs exported from AutoCAD getting huge and unwieldy lately, AutoCAD 2017.1.1 could be to blame. Try uninstalling it using Programs and Features > View Installed Updates and see if the problem goes away. It may also be possible to work around this by going into PDF options and turning on Include Hyperlinks. Source: The Swamp.

Here’s one possible* install history:

  • You install AutoCAD 2017. This defaults to also installing Autodesk desktop app. If this works on your system and you leave it on there doing its thing and consuming your resources, it will attempt to automatically keep your Autodesk software up to date.
  • Autodesk desktop app installed AutoCAD 2017.1. You like this because it has added a couple of nice features. In apparently unrelated news, you seem to be getting more fatal errors and several of your add-ins have stopped working. You decide to do without them.
  • Autodesk desktop app installed AutoCAD 2017.1.1. Your add-ins have magically started working again and there seem to be fewer fatal errors.
  • You get some huge PDFs from AutoCAD but read this post and uninstall AutoCAD 2017.1.1. The PDFs you create are no longer huge, but your add-ins have stopped working again and there seem to be more fatal errors.
  • You read this other post and manually install the AutoCAD 2017.1 Hotfix. Your add-ins start working again. The fatal errors remain.
  • Autodesk desktop app continually and perpetually nags you to install AutoCAD 2017.1.1.**
  • You uninstall Autodesk desktop app. Your system speeds up and the nags go away.

Moral of the story? Autodesk isn’t competent enough to trust with automatic updates. Uninstall Autodesk desktop app. Relax.

* YMMV
** I don’t know if this actually happens (Autodesk desktop app is not going to be installed on any of my systems to find out) but it wouldn’t surprise me.