Category Archives: Comments

AutoCAD 2011’s new Help system – what do you think?

15 Replies

With all this talk of clouds in the air, it is interesting to note that Autodesk has moved AutoCAD’s Help system to a browser-based format, with online access as the default. So, how has Autodesk done with this first dipping of its toes into the cloudy waters with its primary mainstream product? I’ve already had a couple of unsolicited comments on the subject, and I’d like to hear from you. How do you rate the following, compared with previous releases?

  • Performance (online)
  • Performance (offline)
  • Search results
  • Content completeness and accuracy
  • Ease of manual browsing
  • Efficiency of user interface
  • Concept of online Help
  • Anything else you want to mention

Please comment to express your views and use the poll on the right to provide an overall rating of the new system.

Pin the name on the product and win a prize!

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This post is announcing a real competition with a real prize (well, nearly real). The prize will be the album uniVers by my favourite Australian band, Voyager. This will be provided to the winner in the form of a virtual download card which will be emailed to the winner, providing legal access to 320 kbps mp3 files of all the album tracks.

In my previous post, I stated that Autodesk’s 25 March product launch is for AutoCAD 2011 (and other products that I’m not that interested in). I just want to make it clear that that’s a guess and not based on inside information. It’s actually speculation on two levels; first, that the “general design” mentioned in the link means AutoCAD, and second, that the next AutoCAD is going to be called AutoCAD 2011. OK, maybe that looks like a pretty safe bet. After all, the last few Autodesk general design flagship products have been called AutoCAD 2004, AutoCAD 2005, AutoCAD 2006, AutoCAD 2007 (anybody notice a pattern yet?), AutoCAD 2008, AutoCAD 2009 and AutoCAD 2010.

But maybe not! Maybe Autodesk is going to surprise everybody and call the next general design product something else altogether? I was certainly surprised when Version 2.6 was replaced by Release 9, and when Release 14 was replaced by AutoCAD 2000, so history has proven that the unpredictable can definitely happen as far as Autodesk general design product names go.

That’s the basis for this competition. I want you to come up with a name for the next Autodesk general design product. I will determine the winner by choosing the name I like best. If I can’t decide, I will run a poll. Points will be added for being amusing and deducted for accuracy, so entering “AutoCAD 2011” is unlikely to be a winning move. Anyone can enter regardless of location, employment or affiliation. Enter by posting a comment in response to this post, making it clear which is the product name by enclosing it in quotes. One entry will be accepted per person. If you enter more than one name, your last product name will be deemed to be your entry. Entries will be accepted until 25 March or whenever I feel like it, whichever is sooner. The winner will be announced whenever I get round to it. I will obviously need a real email address for the winner, but all the rest of you can make up any old rubbish. I reserve the right to add, remove, modify and/or bend whatever rules I like, at any time and for whatever reason, however ridiculous or petty.

All clear? Have at it, people!

Why don’t you use the current release?

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While a lot of you are running one of Autodesk’s current-model products, there will be a very large portion of you that are using something older. This post is addressed to the latter group. Even if you’re on Subscription and have the current release available, but have chosen to keep running an older release, this question is still addressed to you. In fact, even if you’re now using the current release but have avoided installing some releases in the past, so at some stage you didn’t use the current release, I’d still be interested to hear your answer to this question.

Here’s the question:

Why?

Can you work without a command line?

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On the Project Butterfly blog, a recent poll gave these choices:

  • I can’t work without the command line
  • I think it’s time for a new way to draw without the command line

In a follow-up post, the observation was made that “We thought that only a few people would work without a command line, but the results were refreshing.” Apparently, only 66% of respondents selected the first of the available options.

To this I respond, “Beware the trap of the biased sample”. The poll asked people who are largely users of a product that involves drawing without a command line if they can work without it. In response, an amazing 2/3 of them say “I can’t work without the command line”, i.e. they can’t possibly do what they are currently doing, every time they use the product on which the blog is based.

How is that “refreshing”? 34% is an incredibly small number when the only alternative answer is self-contradictory. It should be very close to 100%, surely?

Every poll has a biased sample, including my own polls here. The trick is in working out how strong the bias is and determining if it invalidates the results. In this case, readers of the Butterfly blog are largely users of a command-line-less product and therefore likely to have a strong bias against the command line. So that 66% number would be a bit bigger if addressed to a more general population, I reckon.

I’ve added my own poll for my own biased sample (that’s you lot out there, largely users of a command line-based application) using exactly the same question format. I’m not entirely happy with the way the options are worded as it is not entirely neutral, but I’ll stick with it for the purpose of the comparison.

While I might dispute the conclusions that might be drawn from the poll, I must say that I like the way the Project Butterfly team is doing this in the open. It’s much better than the traditional Autodesk practice of claiming that what they are doing is supported by polls among customers, then refusing all requests for the full details of those polls. As the devil is in the details, I automatically discount any such claims based on secret research, from Autodesk or anyone else. I encourage the Butterfly people to keep doing what they are doing, regardless of any nitpicking from me; it is very refreshing (there’s that word again) to see Autodesk being open and I want to encourage it.

In addition to voting, I’d love to have you add your own comments either for or against use of the command line in CAD. It may be old and unfashionable, but does that make it inefficient? Have you tried turning it off in AutoCAD and running purely on Dynamic Input? Have you had experience with CAD or similar products without command lines? Let’s hear it.

Autodesk Subscription support – how is it?

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I’d like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I’d like to hear from you rather than push any particular barrow. Have you used it? Good, bad, indifferent, all of the above? Is it timely, efficient, knowledgeable, clearly communicated?

Please add your comments!

Comment censorship

10 Replies

I want your views on how much control I should exert over the comments that people make here. I’ve been led to thinking about this by a couple of things. Mostly by the occasion of the first troll comment on this blog, and to a lesser extent by Shaan Hurley turning off comments on posts older than three months on his Between The Lines blog. (I am not complaining about this; it’s Shaan’s justifiable reaction to mass spam attacks and it has nothing to do with censorship. There are some Autodesk blogs that don’t allow comments at all, which may in itself be justifiable).

I’m a proponent of freedom of speech and don’t want to restrict your ability to say what you think. I’m perfectly happy to see you express your contrary opinions and would never dream of removing or editing a comment simply because it contains viewpoints with which I disagree. There are plenty of comments on this blog from people who disagree with my stated views, and at least one containing an insult aimed at me personally using a variant of a word that many people would consider very offensive. I haven’t touched those comments. I haven’t even touched the troll comment.

Spam, on the other hand, is mercillesly dealt with. The vast majority of it is automatically excluded by Akismet, a handful I have to remove manually, but in all cases the comment is deleted and the sender’s IP is banned from accessing the site. I can do that with other commenters too, but I have not yet done so.

My question to you is where do you think I should draw the line? If a discussion leads to a vendor commenting to let people know that his company provides a service relevant to the discussion, is that spam or should I let it go? Should I remove deliberate trolling attempts? What about comments or words based on race or religion? If somebody drops an f-bomb or a c-bomb without attacking anybody, is that a problem for you? How about attacks on companies or individuals? If commenters start personally attacking each other, should I let it go? If somebody has a go at a company in a way that looks unhinged to some, is that OK? What if somebody else says it is loony bin material? What if that then leads to a flame war?

I’d like to draw up some moderation guidelines so everyone knows where they stand. I know I will have to make judgement calls wherever the line is drawn, but I’d appreciate it if you would give me an idea about your own preferences. I’ll consider adding a poll later if the discussion throws up a few options.

How will you react to Autodesk’s new upgrade pricing?

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As I reported early last year, Autodesk is going to discourage you from paying for upgrades as and when you see fit. It is doing this by charging you 50% of the cost of a full license to upgrade from the previous release. The same 50% cost will apply if you crossgrade [edit: crossgrade from an non-current release, that is] (say if you move from AutoCAD to a vertical). If your product is more than three releases old, you can’t upgrade. This change takes effect from 16 March 2010. There were some discounted upgrade offers to get you signed over early, but these have now expired. If you are thinking of upgrading or crossgrading, I suggest you contact your reseller, get out your calculator and consider doing it in the next few weeks.

There is some laughable doublespeak in the Autodesk marketing of this change, such as “streamlining our upgrade pricing based on feedback from customers and resellers,” but I can’t imagine anyone being fooled by such nonsense. It’s obvious that Autodesk is not doing this because you all asked for upgrade prices to be trebled to make a nice predictable percentage, it’s doing this to force upgraders on to Subscription. Once you’re on Subscription, you’re paying a year in advance for an upgrade (bonus cashflow!), and you’re something of a captive market, theoretically providing Autodesk with a more regular source of income. (The financial crisis has knocked something of a dent in that theory, as many companies have chosen not to renew subscriptions for products that were previously used by now-retrenched employees).

If you’re already on Subscription, you may be feeling pretty smug right now. Don’t be. Once Autodesk’s user base is effectively converted to the Subscription model, Autodesk will be free to do all sorts of things to that user base. Things like jacking up Subscription prices, reducing or eliminating existing Subscription services, and slipping little clauses into the EULA so you’re “agreeing” that you will lose your license if you stop paying your annual fees. You may be able to think of other things that you won’t like but which will benefit Autodesk shareholders. Maybe not, because Autodesk is too nice to its customers? Maybe I’m just cynical? Then again, if a couple of years ago I had suggested that Autodesk would treble (sorry, “simplify”) upgrade prices, more than a few would have thought I was paranoid.

Autodesk’s various little Subscription carrots have had limited success among its customers, so now it’s time for the big stick. In effect, Autodesk is encouraging you to get on Subscription or get out. What to do? Jump off the upgrade/Subscription train altogether and stick with what you have? Upgrade once now and stick there indefinitely? Upgrade every 3 years? Buy a new license every 6 to 10 years? Hang on and hope Autodesk introduces an upgrade amnesty in a few years? Move over to one of Autodesk’s competitors? My guess is that a large majority of us are going to just do as we’re directed and get onto Subscription.

I’d like to hear from you. What are you going to do, and why? If you’re on Subscription already, are you concerned about what Autodesk might do in the future?

Disclosure: I manage several dozen Autodesk licences for a large organisation which has been on Subscription for quite a few years.

Does your AutoCAD get its wrods worng?

6 Replies

A problem I’ve seen affecting keyboard users (particularly fast ones) in recent AutoCADs (since 2006) is that the characters entered into the command line are not always the ones you typed. Or rather, they are the ones you typed, just not in the right order. In particular, I’ve seen the first couple of characters get messed up, so you might get ILNE instead of LINE. In addition to the annoyance factor, this is something of a productivity killer.

Has this happened to you? If so, please comment. Any comment is welcome, but it would be great if you could provide the following information:

  1. AutoCAD (or vertical) release(s) where you have seen this happen. Also mention any recent releases where you have seen it not happen.
  2. Command line status when you have seen this happen (docked, floating, off, all of the above).
  3. Dynamic input status when you have seen this happen (on, off, on but with some options turned off, all of the above).
  4. Screen configuration when you have seen this happen (single, dual, either).
  5. AutoCAD main window status when you have seen this happen (maximised, floating, either).
  6. Other than this problem, does AutoCAD’s general response to input seem “sticky”? Sticky keyboard, mouse, or both?
  7. Other than AutoCAD, do any other apps give sticky response on the same PC?
  8. General PC stats (OS, CPU type and speed, RAM size, graphics card).

Please add anything else that you think might be useful in tracking this down or working around it. If I learn anything that might be useful, I’ll report back in a later post.

These messages are brought to you by AutoCAD

7 Replies

Over the past few releases, and particularly in AutoCAD 2009 and 2010, I have noticed an increase in the number of information notices (bubbles, warnings, task dialogs, Communication Center notices, etc.) being displayed. Shaan Hurley has pointed out that 2010 Update 1 introduces a balloon notification that periodically makes you aware of how much time remains before your subscription expires. Is this a good thing?

There’s a poll on the right that asks a specific question about the default state of AutoCAD 2009 and 2010, but I’d also like to see some comments on this. What do you think of these messages? Are they useful? Do they get in the way? Do you take any notice of them? Are there too many? Do we need any others? Do you turn them off? Is it easy enough to control them?

AUGI Special Election – Candidates

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There are four candidates for two positions on the AUGI Board of Directors. The voting page is now open, although it will not go active until voting commences on 29 June. The candidates are (in alphabetical order):

I encourage you to read their profiles (click on the names above) and examine the PDFs of their answers to a fixed set of questions.  Also, check out the candidates’ responses in the AUGI Board Candidates Discussion forum.

If you have anything to say about the candidates, their suitability for the position or their responses to questions, feel free to add your comments here. Such discussion is banned on the AUGI forums, but you won’t find any such censorship here. As long as your comments are not actually libellous, I won’t be modifying or deleting anything.

In a comment,  R.K. McSwain raises the spectre of people being banned from the AUGI forums for their comments outside it. Having made one Streisand Effect error of judgement on this issue already, I wouldn’t have thought the BoD would be silly enough to immediately repeat that error by getting even more heavy-handed, but you never know. I’m prepared to wear the risk, but if you’re worried about it, you don’t need to use your real name or AUGI forum name here. Even if you did, there’s no way of the BoD proving that the person using that name here is the same person on the AUGI forums. I won’t be handing out any identifying information to anyone, so go for it and say what you like.

Gravatars – how to get a picture next to your comment

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After some recent site maintenance here, you may have noticed that the comments look a bit different, and that some people’s comments have a little picture next to them. This little picture is called a gravatar (globally recognised avatar), and you can have one too. Once you set it up, you will find that it works in all sorts of places, not just this blog.

Here’s how to do it:

  1. Visit gravatar.com and pick a sign up link.
  2. Provide a valid email address; the same one you provide when adding comments to blogs. I have not received any spam as a result of doing this.
  3. You’ll be sent a confirmation email; click on the link in that and follow the prompts to set your password and so on.
  4. Choose your gravatar image from your hard drive, the internet, a webcam or a previously uploaded image. You can point to any size photo and will be prompted to select a cropped square area to display.

That’s it, although you can manage your account to provide multiple email addresses and images if you wish. Wait 5 or 10 minutes, then check out this or other blogs and web locations where you have made comments in the past. Those blogs with layouts that support gravatars should now display the picture that you associated with the email address you supplied when you made your comment. If the image doesn’t show up, do a reload/refresh and/or clear your browser’s cache and try again.

Why do you think Autodesk isn’t listening?

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I frequently see people remark that Autodesk doesn’t listen to its customers. I’ve made that remark myself in relation to certain specific items, most recently the botched discussion group update. Of the six Rate Autodesk polls, the Listening to its customers poll shows easily the biggest bias towards the wrong end of the graph.

Now I happen to know that Autodesk goes to some lengths to find out what its customers are thinking (more on that later), but still this feeling of being ignored persists among its customers. Why is this so? Why do so many of you hold this view? I have my own thoughts about this, but right now I’m more interested in yours.

I’d like to see some examples that make you think that Autodesk doesn’t care about your viewpoints, wishes and desires. If you can suggest ways in which Autodesk could do things better, let’s hear them. On the other hand, if you believe that Autodesk is listening, please provide examples that show that to be the case.

I will be asking some Autodesk people the same question very soon, in addition to any questions you pose in my Ask Autodesk a question post (more questions, please!). I will report back on the answers, so it will be interesting to compare your comments with what the Autodesk people have to say.

(Don’t) Ask Autodesk a question

If you had a real live Autodesk development person standing in front of you right now (an AutoCAD Product Manager, for example) and were allowed to ask one question, what would it be?

Please add a comment here with your question. I would ask that you keep your question civil and reasonably concise (one or two sentences), and bear in mind that the development person in front of you isn’t going to have a useful answer to policy questions about pricing, license agreements, customer service and so on. Other than that, anything goes, so let’s have ’em.

I can’t promise that your question will get answered, but I’ll see what I can do.

Note: comments are now closed, as this post keeps getting mistaken for an ongoing mechanism for asking Autodesk questions.

AutoCAD 2009 – Do you use the menu bar?

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You may have noticed that I’ve added a poll to find out if the AutoCAD 2009 users among you are using the menu bar (i.e. MENUBAR = 1). I’m also interested in hearing your comments about your usage and the reasons behind it.

If your menu bar turned on, why? Do you use it all the time or do you just need it for those less-frequently-used commands that you don’t have handy at your fingertips, on toolbars, palettes or the Ribbon? Do you need it because your own custom routines are on menus, or third-party commands? Does the vertical AutoCAD variant you’re using need it?

If your menu bar is turned off, why? Do you never have any need for the stuff in there? Do you use the Menu Browser instead, sacrificing an occasional extra click for the sake of a permanent strip of screen space?

I haven’t seen AutoCAD 2010…

10 Replies

…yet.

That means I’m free to speculate about it in public. There have already been a few hints dropped here and there. Stronger 3D, parametric 3D? Does that just mean adding the missing 3rd dimension to dynamic blocks, or more? What else?

If you’re in the right spot at the right time at Autodesk University, you will probably find out a lot more. In the meantime, I’d be interested to hear your speculation about what’s going to be in 2010, and find out what you’d like to be in it. Also, what don’t you want to see?

Please add your comments, but not if it involves breaking a non-disclosure agreement. I’m hoping to hear from people who don’t know what’s in 2010, because I think that would be an interesting exercise, particularly with the benefit of hindsight in a few months’ time.

AutoCAD 2009 – Why do you hate the Ribbon?

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Judging from the results of the Ribbon usage poll (and the usual poll caveats apply), you are turning off AutoCAD 2009’s Ribbon in droves. I’m surprised. I thought there would be a significant minority of 2009 users who turned it off, but it looks I was wrong and it’s a large majority. The non-Ribbon numbers have hovered around the two-thirds mark right from the start and have now settled above the 70% mark. If nothing else, this validates Autodesk’s decision to make the Ribbon optional and keep all the old user interface elements.

Now I’m curious about the reasons. Why do so many of you dislike the Ribbon so much? Is it an unwillingness to change, a reaction against Microsoft’s influence, or are there more practical reasons? Is it screen space, extra picks, performance, customisation difficulties, difficulty in finding things, or something else? Did you turn it off straight away or did you give it a fair go first? Is the whole idea a write-off as far as you’re concerned, or is there something Autodesk could do that might convince you to use it?

Please comment and let me know. If I get enough responses, I’ll post a multiple-choice poll to get a better idea about how many of you have the various reasons for going Ribbonless.

The Ribbon Man interview – fluff?

Leave a reply

Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following:

  1. I like to think my work at Cadalyst represents a balanced viewpoint. I pride myself on being fair. Whether Autodesk deserves praise or criticism for something, I provide it. But an interview isn’t really the place to do that. An interview is supposed to be an opportunity for the interviewee to say things, not a platform for the interviewer’s opinions. My job as an interviewer is to extract information, not provide it. In my opinion, the best TV interviewers listen a lot and say very little. Confrontational interviewers can be fun to watch, though.
  2. I have many other opportunities, both here and in Bug Watch, to express viewpoints that may conflict with what Matt had to say. Matt doesn’t have a blog or a regular Cadalyst column, he has this one chance to put his point across to Cadalyst readers. I think it’s fair to let Matt make best use of that opportunity and not beat him down with a confrontational style.
  3. I think it’s important for readers to understand the thinking behind the user interface changes. You may not agree with Autodesk’s thinking (in fact, I often don’t), but if you know what the thinking is, you can argue against it more convincingly.
  4. I don’t want to go into too much detail about this because it involves private correspondence, but getting this interview published at all was an effort and a half. Anyone who wants to get access to an Autodesk employee’s comments for publication has to go through Autodesk’s PR people. While the people I dealt with were pleasant and cooperative, the pace at which things happened is best described as glacial.
  5. As a result, one of the first set of questions I asked and a whole set of follow-up questions didn’t get answered in time for publication. Cadalyst could have waited for that to happen before publishing, but AutoCAD 2010 would probably have come out first, rendering the answers somewhat irrelevant…
  6. With all that said, I actually agree that part 1 of the interview comes across as a bit soft on Autodesk. The very fact that Shaan Hurley thinks it’s unbiased is a bit of a worry. 😉 However, I think some of the questions in part 2 are fairly probing. Have a look around and see how many comments you can find by Autodesk employees that are critical in any way of the current product line-up. Getting a public admission that “Ribbon customisation should be easier” out of the AutoCAD Ribbon’s number one fanboy and past Autodesk’s PR people is, in relative terms, something of a triumph.

Enough from me, what would you have asked? Let’s hear what questions you think the interview is missing. Maybe there will be a chance to ask them one day.

Blog comments are now turned on

4 Replies

I’m new at this blog stuff, and I got something wrong in the settings. This meant you were allowed to comment as long as you were a registered user, but as I was the only registered user and there was no way of making yourself into a registered user, commenting was effectively impossible.

This is now fixed, so feel free to comment away.