Category Archives: Autodesk

Autodesk forums return – what do you think?

11 Replies

Congratulations to the tech team behind the Autodesk forum software for getting the redesigned forums back up well ahead of schedule!

The new forums look very different. My first impression is that it is a standard-issue Autodesk “progression” – it looks prettier but doesn’t work nearly as well. Huge swathes of screen space are wasted for graphic impact (no, I don’t mean the long-dead Autodesk attempt at PowerPoint). Big fonts, huge header, even bigger footer, lots of pretty white space. Yet what is there contains less useful information. On a 1920 x 1200 monitor, I can only see four threads within a forum before I need to start scrolling:

What I can’t see is if there have been any new posts since my last visit. To do that, I have to enter each thread and do a lot of scrolling (again, because of the highly inefficient information-to-screen-space ratio) to get to the end, then try to remember whether or not I had already read the last few posts. I can’t even just hit [End] because that gives me this:

How efficient is that? Signal to noise ratio: 0%. Compared with the old forum where I could see the headers for a whole bunch of threads and scan the number-of-new-posts column in a second or so, I now have many minutes of clicking, scrolling and frustration ahead of me. Like I have nothing better to do. Every click counts, remember.

Typical Autodesk. Marketing appeal over user efficiency, every time. All sizzle, no steak.

What do you think? Have your say here, on the Community Feedback forum, and/or even on dear Autodesk.

What to do while the forums are down, dear Autodesk?

3 Replies

In common with most online services, the Autodesk forums are down for maintenance from time to time. That will be happening this weekend:

Announcement: The forums will be unavailable starting 1 p.m. on Friday, April 6 (Pacific time) while we implement the forum redesign. We will be back online at 9 a.m. on Monday, April 9, or sooner.

I really wish Autodesk would act like a company with an international focus and use universally understood time standards for its announcements. Allow me to translate for those people outside North America for whom “Pacific time” means nothing.

Pacific Time (UTC-7) UTC
Off line: 1 PM, 6 April 8 PM (20:00), 6 April
On line (latest): 9 AM, 9 April 4 PM (16:00), 9 April

So, what to do if you have something you want to say when the forums are down? R.K. McSwain has already made some suggestions: CADTutor, AUGI and The Swamp. I have one further suggestion:

dear Autodesk

This new forum is an experiment of mine, aimed at providing a place where people can provide feedback to Autodesk with minimal restrictions. I made an attempt at setting up dear Autodesk nearly a decade ago but the technology (Pligg) I used was not up to handling the vast amount of spam and hacker attempts it attracted, so I closed it in early 2009.

Now I’m trying again using a different format and different technology (a conventional MyBB forum).

Disclaimers:

  • The site is, of course, not owned or operated by Autodesk, a fact which is made clear on the site in several places
  • This experiment might also fail, for the same or different reasons
  • The technology I’m using is new to me and it might break due to my lack of experience with it or reasons beyond my control
  • A couple of days ago, attempts to register were generating database errors; this appears to be fixed now, but it may recur
  • There is no guarantee that Autodesk people will read the forums (although some did last time)
  • There is no guarantee that Autodesk will act on any of the feedback, suggestions or wishes made on the site (or anywhere else)

Last time I tried this, I didn’t let on that I was behind it. This may have been a mistake, but I did this because I didn’t want the site to be seen as mine. The idea was to allow a community to develop which could freely express itself, not one which was led or prompted by any individual, myself included.

This time I’m doing things differently in several ways, and one of those ways is to be completely transparent about who’s behind it. I still don’t want it to be “my site”, though. I’d like it to be a community’s home. If you are interested in trying to help form that community, please register on the site. The front page has instructions.

If you run into trouble registering or using the site and can’t communicate that via the site itself, feel free to let me know here.

Right now, the site is a blank canvas. Paint away.

The great Autodesk Collections rip-off has ended

4 Replies

I reported in January that, “The way Autodesk Collection licensing works, you can’t use more than two of the products in a Collection at once.”

Thanks to a policy reversal from Autodesk, this is no longer true. Felice on the Autodesk forums shared the good news:

Hi all, I have an update to share on this topic… we are removing the Industry Collection concurrent usage policy limitation. Here are some more details/background:

Overview:
Currently, the Industry Collection concurrent usage policy limits the number of collection products that can be used at the same time to two. The terms and conditions related to Industry Collection concurrent title access stated:

2.1.1 Notwithstanding anything to the contrary contained in the applicable Autodesk License and Services Agreement relating to any Industry Collection software program Benefit, the maximum number of Concurrent Access Titles that You or Your Named User may Access concurrently shall not exceed two (2) Concurrent Access Titles, at any one time.

Effective immediately we are removing this restriction and allowing customers to use as many products concurrently within the collection as they need to support their workflows.

Why we have removed this restriction:
The Industry Collections continue to evolve and are increasingly focused on the support of multi-product workflows. The restrictive nature of the concurrent usage policy does not support this progression.

The Autodesk Knowledge Network page on this has been updated accordingly:

This also applies for license borrowing, but only for 2019 products and later.

While this restriction should never have existed in the first place, it’s good to see it gone now.

Moving when prodded is alive at Autodesk.

Heidi Hewett – Autodesk loses, Bricsys gains

2 Replies

The most excellent Heidi Hewett was, bafflingly, one of the big-name casualties in Autodesk’s latest experience cull. What was already a big loss to Autodesk has been compounded by her arrival at Autodesk’s most significant AutoCAD competitor, Bricsys.

Heidi has accepted a position as User Success Manager with the Belgian company. I don’t blame her. Bricsys is where the action is. Here’s her opening salvo:

For well over a decade, the world was told that the .dwg file format is not suitable for advanced design workflows. It can’t be used for mechanical design, and it certainly can’t be used for BIM. Bricsys has shown that this old belief is simply not true. The .dwg file format is alive and well and kicking serious butt. I am looking forward to helping Bricsys take .dwg to new, previously unimagined levels, and I’m excited to be part of the team that is doing this for our users.

Is it just me, or does Heidi look more relaxed in her Bricsys photo than she ever did in her Autodesk ones?

Photo credit: Bricsys

Here’s Heidi’s first Bricsys blog post. Can you feel her genuine excitement? Maybe she’s just happy that she’s going to have masses of real improvements to write about, rather than having to stretch out an ever-shrinking set of new AutoCAD features each year.

Given Heidi’s outstanding contribution to assisting CAD users over many years, I’m very happy that she is now going to be able to continue that work. I suspect she’s going to be very busy!

Autodesk loses, Bricsys gains. Big time. What on earth was Autodesk thinking?

Andrew Anagnost apology for AutoCAD 2019 rollout disaster

5 Replies

Autodesk CEO Andrew Anagnost has sent an email to customers affected by the AutoCAD 2019 rollout disaster that acted as a remote kill-switch for users of earlier releases of subscription software. The email’s subject is We Missed the Mark:

Image credit: R.K. McSwain

Readers of this blog will be aware that Andrew and I have fundamental disagreements on where he has taken the company, but credit where credit is due. An apology was appropriate in this case, and Andrew stepped up and made one.

He has also stated on Twitter that it won’t happen again. I don’t think such a guarantee is realistic, given that the nature of subscription software is to only work when it knows you’ve paid up. At least it demonstrates that the desire is there right at the top to try to prevent such debacles from occurring in future.

Autodesk watchers know that words mean little and actions are everything. I look forward to Andrew sharing news of the actions he’ll be taking to make good on his promise.

AutoCAD 2019 rollout disaster

10 Replies

If you’re an AutoCAD user, you may have been intrigued by the news about the new way Autodesk is bundling up AutoCAD 2019 with various verticals (perpetual license owners need not apply). This is Autodesk’s latest attempt to promote its subscription model and raise prices again. 7% this time, but much more to come. But never mind that, the main point is that you’re getting a whole lot of stuff, and who could say that’s not a good thing?

So it’s most unfortunate for Autodesk that the AutoCAD 2019 rollout has been an unmitigated disaster.

My own experiences in trying to download the product were sub-optimal, but I later learned that I was one of the lucky ones. Subscription users not only had problems with AutoCAD 2019, they found their AutoCAD 2018s were broken too, victims of an Autodesk licensing system meltdown. That’s right, the AutoCAD 2019 launch acted as a remote kill-switch for people’s production software.

Perpetual license users were fine, of course. Only subscription customers suffered. There’s a lesson there that should not go unnoticed.

Back to my own experiences, to begin with I couldn’t download AutoCAD 2019 anywhere, despite it being having been announced everywhere some hours earlier. Autodesk Account wasn’t showing 2019, but it was showing this:

The usual workaround method of downloading the free trial wasn’t any better; that was still on 2018. I even tried installing the execrable Autodesk desktop app (temporarily!), but there was no sign of AutoCAD 2019 there either.

I’ve never had any success using Autodesk’s AVA bot for any real questions, but there was a time when it served as a gateway to Akamai-free downloads, so I tried that. Unfortunately, AVA has been “improved” and that once-excellent feature is gone. I did try asking AVA for the download link to AutoCAD 2019, but that didn’t go well.

First attempt:

Second attempt:

I mentioned my difficulties on Twitter and a few hours later the long-suffering but always-professional @AutodeskHelp people offered this:

Despite appearances, this actually turned out to be helpful because by then the product trial download had been fixed and was offering 2019 rather than 2018. I still didn’t see a direct link and against my better judgement tolerated a very temporary installation of Autodesk’s nasty Akamai download manager. About 5 minutes into the download it said it was going to take about 9 hours so I went away and left it. I returned within the hour to find it was finished, so I have no idea how long it actually took. After immediately uninstalling all traces of Akamai and Autodesk desktop app, I was able to start my evaluation.

So how’s the product? Pretty much the same as 2018, except with a better drawing compare tool. Oh, and the icons are better. The first command I ran in the new release reminded me that some things never change. The ancient rectangular pickbox bug popped in to see me, just like an old friend.

I’ve been warmed by the familiar, comforting experience of this and various other early 90s-era bugs and limitations, where the easiest workaround is to use a competitor’s product to do those bits. More on that in a future post.

An hour or so into using the product saw it crash and burn for the first time:

Don’t take my word for it, though; here are some comments from various users, CAD Managers and long-term Autodesk fans, most of whom had a worse time of it than I did. It’s not just AutoCAD; LT and Navisworks are definitely affected and there may be others. Comments here have been reproduced from various sources under fair use; names have been removed to protect the innocent.

I think it is safe to say that Autodesk are having a very bad day. Account and activation issues, subscription access issues, forum login issues, kudos and comments blocked to some users…

I installed the brand new @Navisworks Manage 2019 last night, and this morning I get the “Your trial has expired” !!!

I can safely say that ‘unimpressed’ is my status right now with the licencing idiocy going on. Not only can I not get the 2019 version, but my 2018 version has stopped working too.

Looks like all subscription (not maintenance or legacy) software is affected this way: logging in and out as well as workarounds posted are not working. Now this is a good reason to abandon Autodesk subscription model.

Good news: Autodesk began rollout of 2019 licenses! Bad news: It might break your 2018 licenses.

Hard to imagine this rollout going any worse.
[Autodesk]”Hold my beer….”

2.5 days without AutoCAD available. I just wish Autodesk would have told us so I could have gone on vacation. Instead, I will have to work thru the weekend to make up lost time.

I love Autodesk and their software, but they have just ditched an entire generation of Autodesk ‘rockstars’ and their subscription portal isn’t working. It really doesn’t look good, does it?

my 2018 is hosed on 3 devices

Unfortunately the situation has lasted for nearly 24 hours and no work done. Can we send the bill to Autodesk?

so I thought I’d try and activate LT
LOL

Although some parts of this are supposedly fixed, it’s not over yet. As I type this, people are still reporting problems and Autodesk is still offering apologies:

Even now, AVA is still completely in the dark about the current release of Autodesk’s traditional flagship product.

It’s great to see users helping each other, though. You may find this Autodesk Forum post by Travis Nave useful as an interim workaround. Also, in a marvellous continuation of McNeel’s free service to the AutoCAD (and BricsCAD) LISP community, DOSLib has been made available for AutoCAD 2019 even before many people were even able to get hold of the software it runs on. That’s what I call service!

All in all, this has not the best start to AutoCAD’s brave new world of oneness. How did it go for you?

Autodesk contemplates Bentley-style licensing

2 Replies

Some of you may have received an invitation from Autodesk to provide survey feedback. This hints at a possible move towards time based licensing (e.g. hourly), and asks what kind of tools you will need to handle that. Sometimes these questions lead to nothing, other times they are a precursor to inevitable change (desirable or not). If it’s the latter, I can only surmise that Autodesk is concerned that its customers haven’t been thoroughly peed off by anything new in a while and is investigating novel and interesting ways to annoy them.

Ask a Bentley customer what annoys them most about dealing with the company and odds are you’ll be told that it’s the time-based licensing system introduced to SELECT customers a few years ago. Tales abound of rip-off calculations, huge unexpected end-of-period bills, companies being billed for impossible numbers of hours, and so on. Some customers even went as far as calling the system a scam or a fraud.

Some of the worst excesses of SELECT are apparently now fixed, but this system is still unpopular with many customers. So I guess it’s only natural for Autodesk to examine moving in that direction.

Discarded Autodesk employees – how old were you when you were let go?

2 Replies

Some things have been mentioned to me privately that have made me curious. Curiosity is like an itch for me, I just have to scratch it. So here goes.

If you have been let go, fired, made redundant, discarded, dumped, sacked, had your office closed, encouraged to take a termination offer, sidelined into an untenable position, failed to have your contract renewed or otherwise ceased your employment at Autodesk in a not-entirely-voluntary manner in the last ten years, I’d like to know how old you were at the time. There’s a poll in this post and in the left sidebar.

Discarded Autodesk employees - how old were you when you were let go?

View Results

Loading ... Loading ...

The overall results will be public, but the individual responses will of course remain private. Feel free to add your observations in the comments, with or without your real name.

Guest post (BlackBox) – Why every click counts

5 Replies

With a bit of tongue in cheek, “This is not only my first guest post on [blog nauseam], it’s also my first guest post on any blog.” Thanks, Steve!

I get to write about one of my favorite AutoCAD features, and share a short personal story.

Yesterday I read Frank Mayfield’s article on time-sensitive Right Click, which made me recall an opportunity to help a new user on a design task the other day. I led them through an approach to mitigate a design issue, noticed they weren’t using time-sensitive Right Click, and asked them why?

User: Why not?

Me: Fair question; because it’s extra clicks.

User: It’s just a few extra clicks.

Me: Correct; every click counts.

User: Yeah, but it only takes a few seconds.

Me: Correct; how many seconds? Do the same task each way and time it.

User: <Does the task each way>… It only takes an extra 6 seconds.

Me: Good. Now extrapolate that; how many times a day do you do this?

User: Oh, all the time! Haha Hundreds of times a day.

Me: Okay, call it 100, because you won’t do that everyday.

User: 6 secs, 100 times a day, is 600 secs, that’s only 10 mins per day.

Me: Correct; extrapolate that over a year: 5 days, 50 weeks.

User: <Does the math>… Holy crap! 2500 mins? 41.7 hrs? That’s more than a week!

Me: Correct; you just cost the owner a week of otherwise billable time in extra right clicks. Get it now?

User: I get it now.

Me: I know.  <Smiles and walks away>  (<— Yes, I smile! A lot actually)

The user has since opted for the more efficient method on their own, and demonstrated this mindfulness for detail in other areas as well.

I show them the trade-offs and let them choose for themselves.

Accountability makes us better, more capable. Owning our decisions and learning from missteps earns respect. Only then do we see what a real team can do. #GetAfterIt

CAD Nostalgia Video

6 Replies

For the first video in the new cad nauseam YouTube channel, I’ve had a bit of fun. I unearthed a bunch of my old stuff to show you. Does any of this take you back? Enjoy!

Autodesk subscription offer – the first cracks appear in the all-rental wall

2 Replies

Thanks to a comment by Fabien, I recently learned of a new offer from Autodesk to convert perpetual licenses to subscription (rental). It turns out that this is a global offer from 7 February to 20 April 2018.

Such offers come and go from time to time and most are not particularly interesting. This one is. Not because you’ll want to take it up (you probably won’t), but because of what it represents.

Here’s how it appears on Autodesk’s site:

What’s really interesting about this offer is this sentence:

If you are not satisfied, you can switch back to your perpetual license.

With that, we see the first solid acknowledgement from Autodesk of the reason so many existing customers are stubbornly refusing to put themselves in rental chains, despite the cracking of price whips. Customers like their perpetual licenses and are unwilling to give them away. This offer holds out the promise that they can be returned. There’s a lot of fine print that severely restricts the utility of the offer and I can’t see many savvy customers falling for it, but at least an attempt (however weak) is being made to placate perpetual license holders.

The offer is explained in the FAQs and more detail is available in the Terms & Conditions page. Here’s an overview of how it works.

  1. You trade in your perpetual license of AutoCAD, LT, Suites or several other products using this link. These can be out of maintenance and could date back to Release 14 from 20 years ago*.
  2. You sign up for subscription of an Industry Collection for 1 or 3 years. Of course, the subscription cost of an Industry Collection is pretty substantial and way more than the maintenance costs of, say, AutoCAD – even with Autodesk’s promised price hikes. For example, the AEC Collection is USD $2,018 a year under this offer, down from $2,690.
  3. The subscription cost is 25% less than it is without this offer. It’s still pretty expensive, particularly as you can’t use more than two applications in the Collection at once, but it is a bit less than is would be,
  4. You are given the option of backing out of the deal (“switch back” is the Autodesk term) within a specific 30-day window if not satisfied. That window is at the end of the full 3-year period, or after 2 years if you sign up for 1-year increments. You get your perpetual license back. You don’t get your money back.
  5. If you switch back, it’s up to you to make sure you have the media and necessary details to reinstall the old release.
  6. If you switch back, you don’t get to resume maintenance if you had it. If you didn’t already have your product under maintenance, this is fair enough.
  7. If you switch back, your perpetual license is reverted to its original release. Oh, except if you started at 2017 or 2018. In that case, you are reverted to 2016.

That last part is a nasty, petty detail. Somebody at Autodesk actually thought that up, presented it at a meeting and had it accepted as a good idea. That’s the mentality we’re dealing with here. It’s not so much “How can we better serve customers so they want to give us more money?”, it’s more “How can we hurt customers who don’t do what we want?”

If you take up this offer, the idea is to get you using the new software because there’s a bit less finality about the decision. You might be so impressed by it that you forget you’ve discarded your escape plan and signed yourself up for perpetual payment of large amounts. You might also find that you’ve saved all your files in new formats and can’t go back without losing data, particularly if you’ve used the vertical products that really, really don’t like having their drawings saved back to earlier releases, even within the same nominal DWG format. So maybe there’s a bit more finality than first appears, but by the time you’ve got to that stage it will be too late.

Is this an attractive offer? Only if you were going to subscribe to an Industry Collection anyway and have an old dormant license hanging around. In that case, go for it, save 25% of a large amount. Other than that, it’s really not an offer that will have widespread appeal and I suspect most customers will give it a miss.

Autodesk is getting increasingly desperate to get its long-term customers on the rental gravy train, and the cracks have started to appear in the subscription-only facade. This offer’s not great but I suspect the offers are only going to get better as the “Another great quarter!” patter wears thinner and thinner. The offers will have to get much better than this effort to persuade your average perpetual license owner to get on board.

* Pedantic historical point: in multiple places, this promotion associates Release 14 with the year 1998, implying this is the earliest year you could have bought an eligible product. This is incorrect. Release 14 was released in February 1997 and was replaced by AutoCAD 2000 in March 1999.

Autodesk kills ArtCAM, proves subscription is terrible for customers

18 Replies

This story goes back over 50 years. A British company called Delcam was founded in 1965 and developed many products. These included ArtCAM, an application for producing 3D parts using 2D artwork as a base. It won a Queen’s Award for Innovation in 2003. In 2014, Autodesk acquired Delcam for approximately USD$286 Million and ArtCAM (among others) became an Autodesk product.

As with all Autodesk products, sales of perpetual licenses ceased a couple of years ago. Owners of perpetual licenses were encouraged to ditch them and switch to subscription instead. Financially encouraged, with “discounts” and promises of price rises for uncooperative customers. You’ll be familiar with this part of the story.

Now, Autodesk has killed ArtCAM. The FAQ is here, but as of right now you can’t buy a new ArtCAM subscription. You can renew an existing subscription until 7 July 2018. Support ends on 1 November 2018. Support will be of limited value because bugs are highly unlikely to be fixed, especially if what I hear about the development team being fired last November is true.

Are you an ArtCAM customer wondering what this means for the future? Here’s what happens if you followed Autodesk’s advice and switched to subscription:

  • You stop using the software as soon as your subscription runs out. Immediately. No negotiation will be entered into.

Here’s what happens if you didn’t follow Autodesk’s advice and kept your perpetual license:

  • You get use the software for as long as it still works.

Which of these scenarios would you say is preferable from a customer point of view? Yes, it’s a rhetorical question similar to, “Would you prefer to: a) cut your own head off with a blunt rusty saw; or b) not do that?”

Remember when I said subscription was a trap and you shouldn’t fall for it? Was I wrong?

OK, hands up all those customers who still think Autodesk subscription is a good idea. Anyone?

I’ve added ArtCAM to the Autodesk Graveyard. Anybody who thinks this can’t happen to their product should read that page and ponder how many Autodesk customers thought their product would permanently persist.

Autodesk has lost some of its best people

15 Replies

If you follow certain people on social media this may not be news to you, but Autodesk has just suffered a shocking loss. People at SOLIDWORKS World were amazed to see Lynn Allen, probably the most famous person in CAD, and for decades the face of Autodesk, in attendance.


Image credit: Craig Black via Facebook

No, she wasn’t spying on the competition; she’s praised aspects of what Dassault is doing and has described the event as “pretty amazing”. In her own words, she’s now a free agent. Lynn, a highly professional and entertaining presenter, was undoubtedly Autodesk’s biggest drawcard. No more.

This story is much bigger than one person,though. Other highly competent long-term Adeskers to move on include docs and tips wiz Heidi Hewett, highly professional AU manager Joseph Wurcher, Inventor guru Jay Tedeschi, marketing manager Justin Hoey and PR director Noah Cole. Just the people I’ve mentioned here have well over a hundred years of experience and knowledge, but they are just a handful of the 13% of employees Autodesk is losing this time round. This cull is following on from another 10%, not that long ago.

The entire Neuchatel office in Switzerland has been closed, although Kean Walmsley survived (thankfully). I guess if you’re just holding station on improving your products and moving into rent-the-same-thing-every-year-and-jack-the-prices-up mode then there’s not much call for research and development.

I’m not going to speculate on whether any of the people I’ve mentioned were pushed out, took advantage of an attractive redundancy offer, or just decided it was an opportune moment to jump from a ship of questionable soundness. That’s a private matter between those people and their former employer. I will say that if Autodesk really wanted to retain these people it could probably have made that happen.

Why would Autodesk allow this much knowledge and skill to walk away? Same answer with everything Autodesk does these days that has people scratching their heads: money. Long-termers cost more money, so lopping them looks like an easy way to cut costs. If they’re competent and knowledgeable they’re worth every penny, though. Top people can be many times more productive and valuable than not-so-top people. Given Autodesk’s not-yet-successful attempt to be Adobe, the beancounters are desperate to make it look like the bottom line is about to improve.

While it’s true that the graveyard is full of indispensable people, my experience tells me that losing top people is almost always a false economy. Because the financial penalties of lost institutional knowledge often aren’t directly attributable and don’t show up on a spreadsheet in a handy “losing X cost us $Y” format, it’s easy to pretend those penalties don’t exist. They do, they’re real, and they’re coming Autodesk’s way.

I wish all of the people affected by these events all the best with their future. Onwards and upwards!

Edit: Principal User Experience Designer Bill Glennie, familiar to many pre-release testers of Autodesk products, has also gone.

Why Bricsys makes the best AutoCAD for Mac

3 Replies

Bricsys has just released BricsCAD V18 for Mac. Here’s the download link and here are the release notes.

BricsCAD V18 is an excellent DWG 2018-based CAD application, and the Mac version lacks little in comparison to the Windows version. It’s so much more capable than the perpetually half-baked AutoCAD for Mac that I struggle to comprehend why anybody with the choice would even contemplate the notably inferior and seriously overpriced Autodesk offering.

That’s not just opinion, it can be supported objectively.

Price first. US prices are shown here for a single standalone license over five years, inclusive of the cost of upgrades. The BricsCAD prices therefore include maintenance (it’s optional); the Autodesk prices are for subscription (not optional). No temporary discounts have been included. I have excluded bargain-basement BricsCAD Classic because it lacks the full set of programming and 3D modeling tools. I have assumed that there will be no price increases over the next five years. Given recent history, that’s probably close to the truth for Bricsys prices. Autodesk, not so much.

Year BricsCAD Pro BricsCAD Platinum AutoCAD
1 970 1330 1470
2 240 240 1470
3 240 240 1470
4 240 240 1470
5 240 240 1470
Total 1930 2290 7350

It’s worth noting that if you want to stop paying Bricsys, you’re left with the latest version to use indefinitely. You can change your mind and get back on the upgrade train later, if you like. That sort of flexibility is long gone at Autodesk, where subscription means no pay, no play. If you stop paying, despite having paid 3.2 times as much for your software over the five year period, you’re left with nothing.

Now, features. You may have noticed that Autodesk is now too embarrassed to list the differences between the Windows and Mac versions of AutoCAD on its web site. The Compare AutoCAD vs. AutoCAD for Mac page is now a shadow of its former useful self, devoid of all detail. If you want to get a reasonable idea of what’s going on with AutoCAD for Mac’s deficiencies, you can check out my post about the 2017 release that lists the missing features.

Alternatively, you can have a look at the equivalent Bricsys comparison page, which you should probably do anyway before spending any money. It’s strange that you now need to visit a competitor’s page to get detailed information about an Autodesk product, but in the CAD world these are strange days indeed.

It’s important to note that the Bricsys comparison page has issues; while the BricsCAD columns are up to date, the AutoCAD columns are a year behind. That page definitely needs an update in order to provide a fair comparison. Don’t rely on it completely (e.g. all of the listed products except BricsCAD V17 for Linux use DWG 2018 as the native format, not DWG 2013), but it will give you an approximate idea. Look at the little red X marks in the rightmost column and you’ll see that a whole bunch of the missing AutoCAD for Mac features, even after all these years, are very significant and their absence could rule out the product for you. Don’t expect much in the way of future improvement. either. AutoCAD for Mac is in maintenance mode, just like the full product.

BricsCAD for Mac is not just more fully-featured, it’s ironically also more AutoCAD-compatible than Autodesk’s effort. For example, try to run a selection of LISP routines in both products. Almost all of it will run just fine in BricsCAD. Anything that uses ActiveX or DCL (dialog box) calls simply won’t work in AutoCAD. You might be all right with some simple routines (if it was written for AutoCAD for DOS then it will probably be fine) but any LISP even moderately sophisticated is going to fail.

BricsCAD for Mac doesn’t just provide capabilities that AutoCAD for Mac doesn’t have and never will, it offers something more than that. It offers a path beyond basic drafting. You can abandon all hope of Revit for Mac – that won’t be happening. AutoCAD-based vertical products? Nope. Inventor OS X? Forget it. But the availability of a product like Bricsys BIM for Mac (not priced above – it’s US$770 extra if purchased seperately) is an obvious drawcard for Mac-happy architects. You can create 3D parametric models on your Mac if you use BricsCAD Platinum, and you can create them without straying far from a familiar AutoCAD-like environment. Sheet metal? Sure (at extra cost).

If you’re a Mac-only person and you’re wedded to Autodesk, you’re not only being ripped off, you’re following a dead-end path. Time to check out the alternatives.

The great Autodesk Collections rip-off

19 Replies

Autodesk not only wants to move its customers from perpetual licenses to subscription (rental), it wants to move them from individual products to Industry Collections. Why? Because the rental cost of Collections is higher and more money can be extracted from each customer.

There’s nothing conspiracy-theorist about the above statement, it has been explicitly laid out by now-CEO Andrew Anagnost at an Investor Day, and the cunning plan has been placed on the public record. Have a good read of that document, it’s very revealing. AutoCAD LT users are going to be “encouraged” into full AutoCAD, AutoCAD users are are going to be “encouraged” into AutoCAD-based verticals, and so on, into Collections. Onwards and upwards.

Collections, you may remember, are groups of applications sold together. They’re just like Suites used to be, only bigger and rental-only. They’re expensive, but they contain a lot of products. For example, the AEC Collection rents at $2,690 PA (single-user US price). It contains the following products (individual product US annual rental cost shown in [brackets]):

  • Advance Steel [not stated]
  • AutoCAD [$1,176]
  • AutoCAD Architecture [$1,575]
  • AutoCAD Civil 3D [$2,100]
  • AutoCAD Electrical [$1,575]
  • AutoCAD Map 3D [$1,575]
  • AutoCAD MEP [$1,575]
  • AutoCAD Plant 3D [$1,575]
  • AutoCAD Raster Design [$840]
  • AutoCAD mobile app [free]
  • Cloud storage (25 GB) [free]
  • Dynamo Studio [$300]
  • Fabrication CADmep [$900]
  • FormIt Pro [not stated – Collection only]
  • InfraWorks [$1,575]
  • Insight [not stated – cloud credits]
  • Navisworks Manage [$2,070]
  • ReCap Pro [$300]
  • Autodesk Rendering [not stated – cloud credits]
  • Revit [$2,200]
  • Revit Live [$250]
  • Robot Structural Analysis Professional [not stated – Collection only]
  • 3ds Max [$1,470]
  • Structural Analysis for Revit [not stated – cloud credits]
  • Structural Bridge Design [not stated – Collection only]
  • Vehicle Tracking [not stated – Collection only]

Note that Autodesk doesn’t make it easy to work out the equivalent total cost, but you can see there’s an impressively large number of products listed. For those products where prices are listed, adding together the above comes to $21,056 PA. So $2,690 PA is a huge bargain, right?

Not really.

First, some of those costs are counted multiple times. For example, AutoCAD Civil 3D also includes AutoCAD Map 3D and AutoCAD, so that’s $2,100 worth, not $4,851. AutoCAD gets counted about five times if you just add up the numbers.

Next, it’s highly unlikely that anybody uses all of the products in a Suite or Collection. How many do get used? On average, two, according to Autodesk. That corresponds with my own experience. But let’s say you do have a need to use more than two? That leads us to…

The way Autodesk Collection licensing works, you can’t use more than two of the products in a Collection at once.

You won’t find that prominently displayed among all the marketing blurb that promotes the value for money of Collections. Instead, you’ll find words like these:

Download and install what you want, whenever you like—whether it’s for occasional use, to meet requirements of a particular project or client, or to explore new workflows.

That’s not actually false; you can indeed download and install all of those products (only one at a time, but that’s a different complaint). You’re just not allowed to use them. Not at once.

Where does it say that? Well, If you know what links to click, you can eventually find this KnowledeBase page that tells you about the restriction and which products it applies to. Which is pretty much all of them:

Individual users of an industry collection may access no more than two (2) of the following desktop titles at any one time.

Architecture, Engineering & Construction Collection
Autodesk® Advance Steel
Autodesk® AutoCAD®
Autodesk® AutoCAD® Architecture
Autodesk® AutoCAD® Civil 3d
Autodesk® AutoCAD® Electrical
Autodesk® AutoCAD® Map 3d
Autodesk® AutoCAD® MEP
Autodesk® AutoCAD® P&ID
Autodesk® AutoCAD® Plant 3d
Autodesk® AutoCAD® Utility Design
Autodesk® Dynamo Studio
Autodesk® Fabrication CADmep
Autodesk® Navisworks Manage
Autodesk® Revit:
Autodesk® Revit Architecture
Autodesk® Revit MEP
Autodesk® Revit Structure
Autodesk® Revit Live
Autodesk® Robot Structural Analysis Professional
Autodesk® Structural Bridge Design
Autodesk® 3ds Max

This is a ludicrous restriction. Imagine not being allowed to have three Office applications open at once. Clippy: “It looks like you’re trying to open a spreadsheet! Sorry, you’re already reading an email and you have a Word document open. Go away.”

Why is Autodesk doing this? To make sure you don’t get good value out of your subscription dollars. Remember, good value for you is less revenue for them. Want to do more stuff? Buy more licenses.

This restriction does not apply to Suites. There is no technical reason it has to apply to Collections, either. It’s just a stealthy cash grab.

This is how it goes with Autodesk subscription. You’ll get sucked in by promising-sounding marketing, then once you’re trapped you’ll get screwed over.

ADSK bubble trouble

4 Replies

Autodesk has now recorded ten successive quarters of losses totaling $1.289 billion.

Autodesk’s share price had been rapidly rising during the previous nine lossy quarters. If last quarter’s $119.8 million loss was business as usual, why did the ADSK share price plummet? At the time of writing, it’s $23.65 down on its pre-Q3-results high.

Alongside the usual we’re-doing-great stuff in the Q3 announcement, Autodesk announced big layoffs, with another 13% of the workforce to go. Merry Christmas, employees. This follows on from another 10% who were axed last year. Don’t think I’m gloating about this. I’m not; these are real people with real jobs, many of them undoubtedly very good people, and they have my sympathy.

But doesn’t the market love companies cutting jobs? Maybe not when the bill is going to be $135 to $149 million when the CEO states it’s not going to cut costs anyway:

Every penny generated reinvested back in the company – just in different areas: digital infrastructure and construction products. We’ll hire at least that number back. Not cost cutting. Rebalancing.

It may not have helped if traders noticed the Autodesk CFO selling stock on 24 November, a few days before the 2018 Q3 financials were out? This was smart, because he made about $113,000 more on that transaction than he would have if he had sold on 29 November. I’m not suggesting there was anything improper about this, but it was hardly a confidence-inspiring move.

Edit: From R. Scott Herren via Twitter: “…that sale was a 10b5-1 planned sale setup more than 6 months ago. You can find that info on the SEC filing.”

But I suspect it’s just Autodesk’s ongoing failure to pull itself out of the loss trough and desperate-looking need to shed workers that has started to erode confidence in the veracity of its repetitive “Another Great Quarter!” narrative. Maybe the market has started to look a bit deeper than just giving Autodesk a simplistic “it’s OK, revenue always dips when moving to subscription” free kick? Maybe the oft-quoted “new subscriptions” metric has lost its shine as it becomes apparent that subscription numbers aren’t directly proportional to income?

I’ve said it before, but ADSK ain’t ADBE. Different products, different customers, different history, different pricing strategies, different results.

Autodesk’s high-price strategy with poor customer acceptance and big losses differs markedly from Adobe’s low-price strategy with reasonable customer acceptance and merely reduced profits during the transition. Here is Adobe’s record, before and after giving up selling perpetual software licenses. Note the lack of red ink.

All is not well with Autodesk’s subscribe-or-GTFO plan, and it looks like people other than customers have started to notice. Autodesk’s bubble has been pricked and some rapid deflation has occurred. Time will tell whether this is a blip or a trend.

Disclaimer: I am not a financial analyst. This is not financial advice. Make your own decisions.

Autodesk founder outraged by Amazon snatch of cloudy purchases

3 Replies

Autodesk co-founder John Walker (it’s not his fault, he relinquished control of the company many years ago) recently posted this on Twitter:

In a move reminiscent of the infamous removal of Orwell’s 1984 from Kindle devices (which Amazon promised a court it would never repeat), John’s Audible.com (owned by Amazon) audio books, purchased in 2009-2010, simply went away.

John’s reaction was to post a video of harmless inanimate objects being blown away by a powerful firearm, so I think it’s safe to say he was not overly pleased about this turn of events. Can’t say I blame him.

This is a variant of the old joke on those cheesy pre-show anti-piracy ads that have annoyed owners of legitimately purchased videos for many years:

“You wouldn’t steal a car.”
– I would if I could download it.

Amazon’s version goes:

“You wouldn’t steal a book.”
– I would if I could delete it from my server.

OK, Amazon is obviously doing evil here, but what can John do about it? Maybe nothing. As pointed out in a series of responses to John’s post, Amazon considers itself fully entitled to do this. Amazon also allows itself permission to change the rules as and when it sees fit.

Does this sound familiar? It should. “What’s yours isn’t really yours, even if you paid for it. It can go away when we feel like it. We can change the rules when we feel like it. No guarantees. Just keep paying and hope for the best.”

This is why we don’t CAD in the cloud. Or subscription CAD, for that matter. Owning stuff is still important.

AutoCAD 2018 for Mac – welcome to twenty years ago

3 Replies

In the past, I’ve described how AutoCAD for Mac was released half-baked (as I predicted) and has remained half-baked ever since.

But wait! Autodesk has proudly announced AutoCAD 2018 for Mac. Skimming through that blog post, I must admit my jaw dropped when I saw some of the new features. This one, for example:

This “new feature” was first provided to AutoCAD users in the 20th century. It was an Express Tool in AutoCAD 2000 (released 1999) and was absorbed into mainstream AutoCAD a few years later. The alias editor goes back even further, to the Release 14 Bonus Tools (1997). That one was absorbed into AutoCAD in 1999. Some of the other new features are also old. Migrating your settings was new back in the century that started without powered flight. Now, not so much.

These features are new to AutoCAD for Mac, of course, and that’s kind of the point. Autodesk is advertising, as new, features that were born before some of the adults who are now using their products.

There are other very important features (e.g. DCL support, essential for LISP compatibility) that date back even longer (Release 12, 1992) and which are still missing from AutoCAD for Mac. That’s right, in some areas AutoCAD for Mac is a quarter of a century behind. And counting.

On the bright side, you do now get access to the pointlessly-changed 2018 DWG format. A couple of features are reasonably new additions, but they represent a small subset of the small number of minor improvements in AutoCAD 2017 and 2018 for Windows. If anything, the rate of improvement of AutoCAD for Mac is lagging behind even the glacial progress of AutoCAD for Windows, despite starting from a much lower base point.

I note with interest that Autodesk’s comparison page is now hiding the detail of the differences between the full product and AutoCAD for Mac. I guess if you have two identically-priced products and one’s missing a bunch of stuff, you might be tempted to hide the fact from your potential customers. This post of mine from last year will give you some idea of what Autodesk’s not telling you about what’s missing from AutoCAD for Mac. Clue: it’s a lot.

Mac users pay full price for their product and deserve much better than this. If you want information on a full-featured “AutoCAD for Mac”, don’t bother looking for it from Autodesk. Try Bricsys instead.

Cloudy and/or subscription CAD still adds vulnerabilities

3 Replies

Remember when I skewered the myth of CAD on the Cloud being available anytime, anywhere? Back then, I pointed out that Autodesk’s infinitely powerful cloud services had managed a grand total of 2 problem-free fortnights out of the preceding 25.

But maybe Autodesk just had a bad year or something. How are things in 2017? Thanks to Autodesk’s health check site with its History option, I can see that so far this year, the grand total of 14-day pages that show no problems is…

Zero.

That’s right, there have been no clean 100%-uptime fortnights at all this year. None. Most of the pages show multiple failures in multiple products. To be fair, the number of problems shown on each page is rather lower than this extreme example from 2016:
 

Even when there are no technical problems preventing the use of cloud or subscription software, there is always the possibility that it will simply go away. For example, NVIDIA has announced End of Life for its formerly Autodesk-integrated, once-best-thing-ever Mental Ray renderer. As of today, you can’t buy a subscription to Mental Ray standalone or the plug-ins for Autodesk products 3DS Max and Maya. As of today, the NVIDIA site still states apparently unironically that Mental Ray…

…remains the rendering solution you’ve come to count on within Autodesk Maya and Autodesk 3ds Max

Maybe you shouldn’t count on it too much.

Rendering, with its potential for massively parallel remote processing on multiple other people’s computers, is a relatively attractive cloudy CAD-related function. But if that function becomes temporarily or permanently unavailable, that can make life a little difficult.

Aren’t standalone perpetual licenses a thing of beauty?