Category Archives: Autodesk

Two “new” Autodesk products

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Autodesk has announced two “new” products, Stitcher Unlimited 2009 and ImageModeler 2009. Stitcher Unlimited (US$350, Windows and Mac) is for patching photographs to generate panoramic images that can be used in rendering and other virtual-world applications. ImageModeler ($US995, Windows only) generates 3D models from 2D images. Both products are carry-overs from Autodesk’s purchase of REALVIZ.

Neither product is released yet; both are scheduled for October. Autodesk claims a wide range of enhancements for the 2009 releases, but if you’re desperate there’s nothing to stop you ordering the current releases on-line from the REALVIZ site right now. I have seen neither product in the flesh. These are first-release Autodesk products, so the usual caveats apply. The products may or may not be stable, may or may not play nicely with other Autodesk products and they may or may not even have a future beyond a release or two. However, they were established products before Autodesk bought them, Autodesk obviously thinks they were worth investing in, and they do look interesting.

How long should the AutoCAD release cycle be?

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I’ve just added a poll asking this question. Actually, the poll question is rather longer than that, because I want to make it as unambiguous as possible. Other polls I’ve seen on this subject, including ones by Autodesk and Cadalyst, have always left room for speculation about what a given answer would actually mean. Sometimes, the question has been so ambiguous that the results have been completely meaningless. I’ve tried hard to avoid that, and if that means the question is rather long, so be it.

In my poll, you’re being asked to consider a scenario where over a long period of time (10 years, say) the total charge from Autodesk for upgrades or Subscription would be the same, no matter what the release cycle. You would also get the same number of major new features, minor new features and other improvements. Your ability to choose to pay either upgrade fees or annual Subscription payments would also be unaffected. If you feel that you would like to answer “however long it takes to get each release finished” rather than a fixed time between releases, please choose a release cycle period that you think would be a reasonable average. The AutoCAD release cycle would also affect the AutoCAD-based verticals, so please take that into consideration.

I will refrain from giving my own opinions on this subject until the poll is closed, but feel free to make your own comments about the pros and cons of different lengths of release cycle.

Autodesk and Bentley – kiss, kiss!

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OK, so I’m a long way from being the first to comment on this, but maybe I’ll be the last? Don’t count on it. In the unlikely event that this is the only CAD blog you ever read, you may be unaware that Autodesk and Bentley have decided to swap code so their respective products can make a better job of writing each other’s drawing formats.

The MicroStation DWG interface has traditionally been imperfect. (I remember raising the ire of one of the Bentley brothers in person many years ago on the CompuServe ACAD forum when I described Bentley’s DWG/DXF interface developers as incompetent (accurately, I may add). The brother in question was one of the said developers…) The AutoCAD DGN interface (which was available in Map for many years before making it into AutoCAD) has been rather less perfect than that, so this move should lead to benefits for customers of both products in future releases. Whether or not it actually will improve matters remains to be seen. That relies on the future competence of both parties in using ‘foreign’ code. The first versions could be, er, interesting. Or maybe they’ll be great.

Assuming the best, who should we thank for this development? Autodesk? Bentley? Maybe not. I think we should thank the Open Design Alliance (ODA). If Autodesk hadn’t been so keen to do damage to the ODA in its belated but increasingly urgent battle to win complete control over DWG, do you think this would have ever happened? I don’t think so. It hadn’t happened in the preceding couple of decades.

Thank you, ODA, for making this happen. May you live long and prosper, and continue to apply pressure to improve interoperability for all. But in the interests of fairness, don’t you think you should at least mention this development in your newsroom?

Autodesk’s 12-month release cycle – Is it harmful?

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I’ve opened a poll asking for your opinion about whether the 12-month release cycle of AutoCAD and its variants is harmful to the quality of the software that Autodesk is providing. I won’t express my own opinion on this subject here yet, but will do so later, once the poll is closed. In the meantime, I’d love to hear your opinions on the subject.

I like Bill Gates a little more now

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I recently enjoyed reading what appears to be a genuine and not at all atypical internal Microsoft email from Bill Gates. I always enjoy seeing an honest opinion expressed in a way that cuts through the glossy corporate PR image, and this one certainly does that. Actually, it reminds me of the sort of thing I write in MyFeedback when evaluating pre-release versions of AutoCAD. It’s honest, it’s negative or even cutting where it needs to be, it represents a real user’s viewpoint, and most of all, it’s useful.

I don’t think this sort of exposure does any harm at all to a company. It’s unlikely to change anybody’s opinion. Microsoft haters will still hate Microsoft, fanboys will still be fanboys. People like me who sit in the middle somewhere are likely to admire the honest self-evaluation shown here. Here’s the Big Cheese looking at things like a user. Great! I’m sure the spin merchants wince when something like this makes it into public view, but that can only be a good thing, right?

I’d like to think Carl Bass fires off this sort of email within Autodesk from time to time. If such a thing went public, would it hurt Autodesk? Absolutely not. Autodesk haters will still hate, fanboys will still, er, fan, but there will be no lasting measurable effect on Autodesk. I bet a lot of real world users would like Carl Bass a little more, though. Frustrated users would probably like him a lot more.

Totally abysmal customer service from Autodesk

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I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success.

I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in the administration of those policies and downright incompetence has left Autodesk’s Subscription service looking very poor indeed. It’s a shocking abuse of legitimate customers; something that pirate users don’t have to put up with.

Autodesk Asia Pacific Product Registration & Activation Centre, your efforts to date have not been anywhere close to adequate. Get your finger out and start providing some customer service. If you can’t do so, escalate it to someone who can. Now. Before I let on how I really feel.

Update: I would just like to clarify that I have no problem with the service provided at a dealer level.

Autodesk University is moving!

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No, I don’t mean it’s a deeply emotional experience, however true that may be for certain CAD geeks (who will remain nameless to protect the dorky). What I mean is that it’s moving in the fourth dimension, and possibly the other three too. This will be no news for several hundred of you, but it might be handy to know for those of us who need to plan things like this well in advance.

A couple of months ago, when I was pondering the possibility of speaking at Autodesk University 2008, I registered using the on-line form and was intrigued to see that there was a question that revealed that AU 2009 is planned for late June 2009, rather than the usual November/December timeframe. The location was TBA, rather than Las Vegas. Although anybody could fill in that form and obtain that information, and although I can’t recall any secrecy provisions in the form-filling process, I decided to keep this inside information to myself anyway. That probably makes me a pretty weak investigative journalist, but I can live with that. Anyway, I have since seen it discussed in public, which makes it fair game to reveal here.

How does holding AU 2009 in late June work for you? Do you think it will be held in Las Vegas again? Bear in mind that the sheer size of this event limits the number of suitable locations. Where would you like it to be held?

In related news for the long-term planners among us, the schedule outline of AU 2008 has been posted here.

Autodesk University Session Voting

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This year, the Autodesk University people are allowing you to vote on the various sessions (classes). Here’s the link:

AU 2008: Help Us Select the Sessions

If I can sort out a few practical details, I am hoping to attend this year as a speaker. I have submitted four session proposals. These are:

Customization and Programming

Be unfashionable in style with LISP and DCL – Introduction
Be unfashionable in style with LISP and DCL – Intermediate
Be unfashionable in style with LISP and DCL – Advanced

Business

How to make a great CAD blog for next to nothing

If you intend attending AU this year, I encourage you to vote for the sessions you would like to see presented.

Thanks for the welcome

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A belated thank you to Kiwi Robin Capper for his welcome to the CAD blog world. Here’s a snap I took of Robin at Autodesk University 2006:

Robin Capper

Similarly, thanks to Lynn Allen for linking to my post about her famous Cell Phone Story. Here she is, also at AU 2006, presenting me with a signed copy of her excellent book AutoCAD: Professional Tips and Techniques which I won by skillfully (ahem) waving my arms furiously at the right moment during her presentation.

Lynn and Steve

Finally, thanks to Shaan Hurley for welcoming me to the blog fold. Here is one of the more sensible shots I have of him at AU 2006. You really don’t want to see the others.

Shaan and Steve

Customer Service 2 – Don McMillan

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My last customer service story was about McDonald’s. This one is about Donald Mc., but there the similarity ends. After I returned from Autodesk University 2006, I decided to buy a DVD from the comedian that Autodesk put on before the Blue Man Group, Don McMillan. As you’re reading a CAD blog, you are probably geeky enough to appreciate this man’s funny engineeroid slant on life. The likelihood is actually 93.6%. (Did you know that 74.7% of statistics quoted on the Internet are made up?)

I wanted to show my wife this funny guy and re-live some of the moments from his show, so I visited his web site and attempted to order the DVD. Unfortunately, his on-line shopping company would not accept orders from Australia, so I dropped him an email. He asked for a US$ money order, but they’re an expensive pain here. I happened to have some cash left over from my trip, so I sent that to him instead. As soon as I informed him that the money was in the mail, he sent off the DVD (which comes with a bonus CD too). My money (it was actually $1.05 too much because of the US$ denominations I had handy) and his DVD crossed in the mail, arriving at about the same time. We trusted each other, and it worked.

I was surprised and delighted to discover that Don had shipped not only the DVD with its bonus CD, but another different bonus CD too! With a hand-written note from Don which was, amusingly, on a Post-It note.

The DVD and both CDs were, as expected, very funny. Top service, top product, thank you Don!

Artist site: www.technicallyfunny.com

Autodesk University 2006 Video

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I didn’t make this video and it’s old news, but as I contributed some photos and I’m in it, I guess I’m entitled to link to it in my blog now I have one. If nothing else, you can use it to see what I look like (unfortunately). Except I now look different.

By the way, I meant everything I said in this video. Autodesk University is an awesome event.

Created by Helge Brettschneider, originally posted on Between The Lines by Shaan Hurley.

YouTube Link

Lynn Allen’s Famous Cell Phone Story

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Whatever the subject, Autodesk evangelist and fellow Cadalyst writer Lynn Allen always gives a very entertaining and informative presentation. If you attend one and you’re lucky, you might get to hear this now infamous story.

This footage was taken at Autodesk University, Las Vegas, November 2006.

Sorry the sound’s not the best, you may need to turn it up a bit.

YouTube Link