Category Archives: AutoCAD

AutoCAD 2011 for Mac announced

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According to Macworld, Autodesk has now made its worst-kept secret, AutoCAD for Mac OS X, official. There are also goodies for those with cute little rectangles:

Autodesk also announced that the new Mac version of AutoCAD would be accompanied by the AutoCAD WS mobile application, a new app for iPad, iPhone, and the iPod touch…

When?

AutoCAD for Mac and the AutoCAD WS mobile application will be available in North America and Europe sometime between August and October. Users can pre-order the app starting Wednesday, September 1.

Huh? August is pretty much over. September or October, then.

AutoCAD 2011 Update 1 recalled

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If you click on the link I posted about earlier, you will get this:

On August 23, 2010, Autodesk released Update 1 for AutoCAD 2011. Unfortunately, Update 1 introduced an issue when conducting certain operations that may cause AutoCAD to shut down. This issue affects a small number of users.

We have removed Update 1 and will reintroduce it in the near future when the issue has been resolved. For customers who have already installed Update 1, the hotfix that resolves this issue has been posted at the following location:

AutoCAD and AutoCAD LT Layer Manager Hotfix

Please be assured that Autodesk is wholly committed to the quality of AutoCAD, and regrets this error.

Having been pretty critical of Autodesk lately, you might expect me to dish out another serve for this. But I won’t. With the best of intentions, this stuff happens. Autodesk has done the right thing in recalling the update and providing a workaround for customers who have already applied it, and a fixed Update 1 should get released soon enough.

Studying Autodesk’s productivity study

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Heidi Hewett just reported the following on her blog, about a productivity study:

According to a recent independent study, AutoCAD® 2011 can help you work up to 44% faster with the latest productivity enhancements.

I have a couple of problems with that sentence. First, it’s not an independent study. It’s a study conducted by long-time respected CAD figure David Cohn, but it was specified and paid for by Autodesk:

This productivity study was performed at the request of Autodesk Inc., which funded this work.

That’s not exactly independent then, is it? Second, the study does not state that AutoCAD 2011 is responsible for a 44% improvement. That’s a figure that combines both the effects of AutoCAD 2011 (over AutoCAD 2008), plus the effects of using a newer, faster PC. Just stating that figure wthout such a disclaimer is misleading.

Now to the study itself. Let me make it clear that I have no problem with David Cohn, who is respected, experienced and honest. I do not doubt that his study accurately describes his observations of the time taken to perform the chosen operations on the chosen drawings. The problem is that the study is designed to concentrate purely on a set of AutoCAD operations that benefit from the changes of the last three releases. In other words, the dice are very heavily loaded. To David’s credit, he states that very clearly in the study report:

Each drawing was chosen based on a number of criteria designed to showcase one or more features of the software that did not exist in AutoCAD 2008 but were added in subsequent releases. While each drawing could certainly be produced using the features and functions available in AutoCAD 2008, the advanced capabilities added in subsequent releases would likely enable a typical user to produce the drawing faster using AutoCAD 2011.

Since the premise of the test was to determine how much time could be saved by using a new feature, the test itself was already predisposed to show that using AutoCAD 2011 is more productive than using AutoCAD 2008.

A quick skim-read shows that there are several other problems with the study. For example, it doesn’t attempt to measure the productivity of those operations that are common to both releases, which are much more likely to be used in bulk by typical users. The report states that the Ribbon interface is likely to be more productive, but makes no attempt to justify that by comparing the exact same operations performed using the two interfaces.

In addition, both AutoCAD 2008 and 2011 are measured on a typical middle-age PC using XP, but only 2011 is measured on a modern PC running Windows 7. The report states that the latter tests were performed after the former tests, so the times will also be biased by familiarity with AutoCAD 2011, the drawings and the operations required. That’s where the 44% figure comes from, and it doesn’t mean anything.

What’s the point of studies like this, that are self-evidently designed to produce a good-looking outcome? Who are they supposed to fool?  Come on Autodesk, either do these things properly or don’t do them at all. Please.

Missing language pack fixes compared

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Having tried out the cleanup fixes from both Autodesk and Owen Wengerd, they both appear to work fine. Here are some points of comparison:

  • Owen’s utility will work with any AutoCAD variant from 2007 on; Autodesk’s fix is currently restricted to Civil 3D 2009, 2010 and 2011. As this problem is definitely not confined to Civil 3D, and may need to be dealt with by non-Civil 3D users, that could be the dealbreaker right there.
  • Owen’s can be installed by anyone by simply copying a file and loading it when needed or in the Startup Suite; Autodesk’s requires admin rights to either run an installer program or manual replacement of a program component, depending on the release.
  • Owen’s loads and runs as the user requires; Autodesk’s runs automatically when opening and saving a drawing.
  • Owen’s provides some information about what is getting cleaned up; Autodesk’s operates in total silence.
  • Owen’s utility can take a while to scan through everything in a complex drawing; Autodesk’s appears to take no longer to open the drawing than normal. To give you some idea of the times involved, in one test in Civil 3D 2011, opening a blank ( but 2.2 MB!) drawing based on the Civil 3D template took 3.6 s with or without the fix; Owen’s cleanup took 0.7 s. In another test on an oldish PC with AutoCAD 2010, cleaning up a drawing with 2.8 MB of real content took Owen’s utility about 15 seconds.

For my purposes, Owen’s utility is what I need, because the users who need to clean up these drawings use AutoCAD, not Civil 3D. I’ve set up a batch process for these users, which opens each selected drawing, runs Owen’s utility and saves the drawing. However, I suggest Civil 3D users install the relevant updates and patches anyway, as they fix more than just this problem. In addition, in Civil 3D 2011 without the Autodesk fix, one of the problems fixed by Owen’s cleanup (a AeccDbNetworkCatalogDef one) is then immediately recreated by Civil 3D.

The upshot is that Civil 3D users should at least apply Autodesk’s fixes; everybody else should use Owen’s.

Using Owen’s fix, it is interesting to see what it reports as being the problem in particular drawings. Here’s what one of my non-Civil 3D problem drawings shows up:

Command: cleanlanguage
Scanning drawing for corrupt objects...
Corrupt object AecDbScheduleDataFormat<2F84> CLEANED
Found 1 corrupt object

Here’s what the Civil 3D 2011 ANZ template shows up when cleaned:

Command: cleanlanguage
Scanning drawing for corrupt objects...
Corrupt object AeccDbNetworkCatalogDef<8B7> ERASED
Corrupt object AeccDbLegendScheduleTableStyle<1619> CLEANED
Corrupt object AeccDbLegendScheduleTableStyle<161B> CLEANED
Corrupt object AeccDbLegendScheduleTableStyle<161A> CLEANED
Corrupt object AeccDbLegendScheduleTableStyle<161F> CLEANED
Found 5 corrupt objects

It looks like every Civil 3D 2011 drawing based on these templates has been going out corrupt in 5 different places. Hopefully, Autodesk will quickly get on to fixing up the Civil 3D template situation, and will incorporate the automated open/save cleanup in future updates to AutoCAD itself and all the other AutoCAD-based verticals.

Another language pack cleanup solution

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My CADLock, Inc. colleague, Owen Wengerd has posted about a fix utility he has written to help clean up drawings infested with the language pack problem discussed here. I have not yet tested Owen’s utility*, but as this should run in any AutoCAD-based product from 2007 on, it could well be a better partial solution than Autodesk’s Civil 3D-only (so far) patches. Autodesk still needs to sort out its dodgy templates, of course, and should probably provide its own non-Civil 3D fixes, if only to maintain a little corporate self-respect.

As Owen has a long and distinguished history of being consistently and demonstrably better at AutoCAD programming than Autodesk’s own programmers, I’d be tempted to try this one first. However, Civil 3D users should probably apply the patches and updates anyway to help resolve other issues.

To find Owen’s utility, go to the ManuSoft ARX freebies page and look for CleanLanguage.zip. While you’re there, use the Software menu to check out some of the other stuff Owen has done.

* Edit: I have now tested it, and it works beautifully in both AutoCAD 2010 and Civil 3D 2011.

Partial fix for language pack problem

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The Civil 3D group within Autodesk has moved impressively quickly in providing a partial solution to the language pack problem I described earlier. What has been provided so far is a set of patches for Civil 3D 2009, 2010 and 2011 that allow Civil 3D users to remove the spurious language pack flag by opening and re-saving the affected drawings. I have not yet tested this, but I am informed that it works.

What’s left to do? Obviously, not all recipients of these drawings are going to have Civil 3D. In fact, prior to isolating Civil 3D as one definite source of the problem, I had spent a lot of time helping out AutoCAD users clean up language-pack-infected drawings, using awkward and dangerous copy-and-paste methods. So Autodesk has AutoCAD and all its vertical variants to work through yet as far as a cleanup mechanism goes. Also, the problem needs resolving at the source end. All “infected” templates (in Civil 3D and any other verticals that may have the problem) need fixing and distributing to users as quickly and effectively as possible, in order to reduce the number of drawings being created with the problem. I know individual users can do this for themselves, but large numbers of users won’t do so if left to their own devices, causing problems for everyone else. As the originator of the problem, Autodesk has a duty to do its very best to resolve it.

Thanks, Autodesk, for quickly getting started on fixing the problem and providing a partial solution in a timely manner. I hope you can provide the rest of the solution equally efficiently.

Any Bricscad users out there?

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I would be very interested to hear from any of you who have adopted Bricscad (either partially or fully replacing AutoCAD or AutoCAD LT in your organisation), or at least seriously investigated using the product. This post is aimed at users and CAD managers rather than third party developers, who I expect to cover in future posts.

Why did you investigate changing over? How far have you gone? What are your experiences? What are the pros and cons? How is performance? Reliability? Bugs? Ease of use? Familiarity? Support and other aspects of customer service? Total cost of ownership? Are you experiencing interoperability problems when exchanging drawings with Autodesk software users? How did you go with incorporating in-house customisation and third party tools?

Please add a comment, or if you prefer, email me using my contact form.

Edwin’s 100 tips, plus my own

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Over at Edwin Prakaso’s CAD Notes site, he has collected 100 AutoCAD tips and published them in a highly useful post. Very nice job, Edo.

While you blog readers are collecting tips, you might as well have a look at mine, too:

 http://www.blog.cadnauseam.com/tag/tip/ (and page 2)

I was surprised how many tips I have posted over the couple of years this blog has been running, although not all of them are for AutoCAD. Anyway, I hope you find some of them useful. If you don’t want to wade through all that lot, maybe you can get started on this five and five more tips from the early days of this blog.

Raster Design 2011 due out on 20 July?

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After an interminable delay and a complete absence of information from Autodesk (no, “contact your reseller” doesn’t count, especially when they don’t know anything either), it seems Raster Design 2011 is going to be released on 20 July. If that’s correct, those of you who use, say, image formats not directly supported by AutoCAD (e.g. ECW, MrSID) are finally going to be able to start using AutoCAD 2011, “only” 117 days after its release.

Don’t worry, I’m sure Autodesk will be refunding 1/3 of this year’s Subscription fees for both products. (Yes, that’s a joke).

I only hope the delay has given Autodesk enough time to fully fix the network/standalone SNAFU that blighted the Raster Design 2010 release. It’s still broken for users of network AutoCAD 2010 (or related vertical) and standalone Raster Design 2010. As there appears to be nothing new in the product except Windows 7 and 2011 support, and 2011 support should have been very easy to add, what else could Autodesk have spent all this time doing? Unless it’s related to this law suit?

While this unannounced delay isn’t much of an advertisement for the 12-month release cycle, it does indicate the need to keep the release dates for AutoCAD and its related products closely aligned, regardless of the cycle length.

Disclaimer: it should go without saying, but just in case anyone’s wondering, none of the content of this post is based on privileged information. My source is this document (181 KB PDF), mentioned in this thread.

More Autodesk research – Groups

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Here’s an announcement from the AutoCAD Product Design & User Experience Team:

AutoCAD User Research Study: “AutoCAD Groups”(AutoCAD Group command)

AutoCAD Product Design & User Experience Team is looking for your input regarding the AutoCAD GROUP command usage.

The GROUP command (Object Grouping Dialog) in AutoCAD allows creating a selection set of objects called a group.
When an object belongs to a group, if any object in the group is selected, all the objects in the group are selected.
Groups can be named or unnamed. Groups can be ungrouped/(exploded), which removes the relationship between the objects in the group.

Autodesk wants to better understand how you use Groups so we can improve the feature.

http://www.surveymonkey.com/s/AutoCAD_GroupCommand

Go to it, people. It’s good to see some attention being given to some long-neglected parts of AutoCAD. What next, LISP?

What proportion of Autodesk customers really are on Subscription?

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In my recent interview of Autodesk Subscription VP Callan Carpenter, he made these statements:

…there is a very small fraction of our revenue that comes from upgrades at this point in time.

We’re down to very low single digits of customers who upgrade, and of those only half of those upgrade 1 or 2 years back. So we’re talking about approximately 1.5% of our revenue that comes from customers upgrading 1 and 2 versions back.

…[customers who upgrade] 1 or 2 [releases] back, a very small percentage of our customer base, less than 2% of our customer base that was buying those upgrades.

Others are calling those numbers into doubt. Deelip Menezes (SYCODE, Print 3D) estimated the numbers of AutoCAD users not on Subscription at 66% (or 43%, depending on which bit of the post you read), by counting the AutoCAD releases used by his customers and making assumptions about their Subscription status from that. That’s an extremely suspect methodology, as I pointed out:

Your numbers don’t really tell us anything about Subscription v. upgrade proportions. All they tell us is that large numbers of people wait a while before installing a new release. We all knew that, surely.

However, Deelip’s post did prompt me to point out this:

…there is a fair point to be made about people on earlier releases who have hopped off the upgrade train altogether, or at least for a significant number of years. How would they be counted in Callan’s figures? They wouldn’t exist at all, as far as his income percentages are concerned.

Owen Wengerd (ManuSoft, CADLock) asked a random sample of his customers and came up with 82% of them as non-Subscription customers. He also noted that he could come up with a 3% non-Subscription figure if he cooked the books by selectively choosing a convenient time slice. Owen doesn’t state the numbers in his sample, or indicate (or know) how many of the non-Subscribers are also non-upgraders.

I’ve added my own poll (see right) just to add to the mix.

Nothing we can hang a conclusion on yet, then. But Ralph Grabowski (WorldCAD Access, upFront.eZine) uses Autodesk’s own figures to point out that upgrade revenue has increased 18% and Subscription revenue only 7% in the last year. I’m not qualified to perform an analysis of the 2011 Q1 fiscal results, but I can find the figures listed as Maintenance revenue ($195 M) and Upgrade revenue ($51 M). That looks to me like about 21% of the Subscription/upgrade income is coming from upgrades.

Also, according to the published figures, Autodesk has 2,383,000 customers on Subscription. If that represents about 97% of customers, does that really mean Autodesk has only about 2.5 M customers? If I’m looking at these figures in the wrong way, feel free to put me right.

So, what’s the truth? What proportion of Autodesk customers really are on Subscription? 3%? 21%? 43%? 66%? 82%? I’m going to ask Callan a follow-up question about this and will report back on what he has to say. In the spirit of this post, I’ll be asking him for a lot more detail. Watch this space.

Does Autodesk discuss future plans?

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According to Shaan, Autodesk does not discuss its future plans. Or does it? In a comment, Ralph reckoned it does. Putting aside technology previews and various NDA-bound circumstances (e.g. Beta testing), can you think of cases where Autodesk has revealed what it intends to do in future? Here are a few off the top of my head:

  • I’ve been to AU sessions dating back to 1995 that pretty much give away the contents of the next release of AutoCAD, using a vague cover-my-butt session title and a disclaimer at the start of the session. I understand that these days, attendees need to sign an NDA before entering such sessions.
  • Last year in San Francisco, an international blogger audience was given all sorts of information about Autodesk’s future directions (preceded by a similar disclaimer), with no NDA and nothing off the record. I assume something similar happened at this year’s North American bloggers’ event.
  • The Subscription (Advantage) Packs of the last couple of years have been a dead giveaway about some of the features that are going to make their way into the next release.
  • The new 50%-cost upgrade policy was announced a year in advance.
  • Surveys and other customer feedback mechanisms provide a very big clue about what Autodesk is looking at changing next. Some of these are covered by NDA, others are not.
  • In the specific case that triggered this discussion, Autodesk has been gradually building up expectation of a Mac AutoCAD for quite a while. Yes, it required a little reading Between the Lines, but for some time it has been pretty obvious where all the Mac love was leading to.

Feel free to add your own examples, but it seems to me that Autodesk is perfectly happy to reveal future plans as and when it sees fit. And that’s fine. In each of the above cases, the revelations have been A Good Thing. Good for Autodesk, good for customers.

Maybe the question should be, “Why doesn’t Autodesk discuss future plans much more often?” Stock market regulations, perhaps? But hang on, there are some very major publicly traded corporations that seem to get away with revealing all sorts of things about their future products. For example, Microsoft regularly conducts very widespread public Beta programs that let people know in great detail what’s very likely to appear in the next release, and seems to have survived the experience so far. There’s surely no reason why Autodesk couldn’t do the same if it wanted to.

Ultimately, it comes down to a desire for secrecy; a culture of concealment and control. Of course Autodesk may have legitimate reasons for keeping some of its plans from its competitors, but the culture can be so pervasive as to cause some bizarre side effects. You may find this difficult to comprehend, but there are those in Autodesk who got into a tizzy about me speculating in my launch announcement that Autodesk’s general design product (AutoCAD 2010) was going to be followed by something called AutoCAD 2011. There was something of a surreal drama behind the scenes. There were apparently people within Autodesk who genuinely thought I needed privileged information to work out that 10+1=11. No, I’m not making this up.

I’m not sure Autodesk’s secrecy is doing any good for anyone. It’s surely harder to maintain these days and it’s only going to get harder. I suspect several Autodesk blood vessels were burst when AutoCAD Mac Beta 1 was leaked. On the one hand, I can understand that; somebody broke an NDA, a legitimate agreement was freely entered into and then broken. Some people at Autodesk probably had their carefully planned marketing timelines disrupted.

On the other hand, this provided a whole heap of free and largely positive publicity. Potential AutoCAD for Mac users are now hovering in anticipation, filling the Mac forums, spreading the good news among themselves, putting off the purchase of competitive products, considering entering the official Beta program, and so on. At the same time, the news of performance issues in the early Beta is helping to put a dampener on expectations in that area. Lowered customer expectations may turn out to be very useful when the product is actually released. All considered, a good thing for Autodesk, then.

I’m convinced that Autodesk is opening up. That’s great, but there’s a way to go yet.

Do you think Migration sucks?

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I do. If you’ve added a couple of toolbars and changed a few settings, it’s probably fine for you. But I think it’s been effectively broken for significantly customised setups ever since Autodesk “improved” it by introducing the CUI mechanism in AutoCAD 2006. It’s undocumented and whenever I’ve tried it, unreliable. I ran some polls on it a couple of years ago which had few responses. What do you think now?

If you’re unhappy with migration, don’t just vent here. Autodesk now wants to hear from you. Here’s the announcement:

Dear AutoCAD User!

AutoCAD Product Design & Usability Team is looking for participants for the study.

Topic: focus on Migration process, Migration tool and results of migration.

Our Goal

To gain the most complete understanding about problems and requests AutoCAD users may have while migrating their settings and customization from a previous release of AutoCAD.

Who Should Participate?

We are looking for individual contributors or CAD managers with small number of seats (less than 5- either standalone or multi-seat standalone) with unsatisfying experience using Migration tool to migrate settings from a previous version of AutoCAD.

How the Study will be Conducted?

We will schedule ~1 h interview session with you (remotely) and discuss your experience with migration, results you expected, outcome you’ve got.

When?

We are planning research between May 27 and June 2, 2010.

How To Sign Up?

Please submit qualification data and indicate your availability here:

http://www.surveymonkey.com/s/MigrationSignUp

I’m a bit concerned about the restriction of this study to individual users and CAD managers with a handful of users, as I would have thought CAD managers with significant numbers of users would be the least satisfied group, and the group with the greatest need for a working Migration system. However, as with other such Autodesk research, I encourage your participation.

AutoCAD for Mac in Beta

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Disclaimer: I have absolutely no access to inside information about this Beta. Even if I had, I would not reveal anything that I had learned as a result of such access. This post discusses only information that is already public knowledge.

The native Mac OS X AutoCAD port that Autodesk has been foreshadowing for some time is now in Beta, it seems. The Italian Mac community is getting particularly excited about the leak, but it’s also a popular subject of discussion on at least one English-speaking forum. The Autodesk codename is Sledgehammer, and it’s currently 64-bit only. If this is a subject that interests you, with a bit of sniffing around you can easily find screenshots, a video and you can apparently even download it via torrent if you’re feeling particularly brave/stupid.

If you’re interested in trying it out, it would be much better to apply to join the Beta program. That way, you will stay legal, you won’t download a trojan and you will contribute towards improving the product. Autodesk will probably need such contributions, because the early Beta allegedly runs like “a sewer” with huge performance issues. That should not be a surprise at this stage, but it should give you some idea of how much work Autodesk has ahead of it before it has a product that is fit for human consumption.

Oh, if you do join Autodesk’s Beta program, please be a bit more careful with the software than the guy who thought it would be a cool thing to hand out to his friends.

Edit: Ralph thinks it’s fake. I really don’t think it is, but must acknowledge the possibility that I’m wrong.

Edit 2: More discussion and screenshots at SolidSmack.

Ribbon poll roundup

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Further to my last post, Here is a brief summary of this blog’s various poll results that relate in some way to Ribbon and CIP use. The most recent polls are at the top of the list. I have placed in bold those percentages that relate directly to the proportion of AutoCAD Ribbon use among the voters on this blog.

  • AutoCAD 2010 users’  Ribbon use: 44% (AutoCAD 2010 users’ CIP on: 36%)
  • Ribbon love: 28%
  • AutoCAD 2010 menu bar non-users: 23%
  • Inventor Ribbon use: 44% (Inventor 2010 users’ Ribbon use: 59%)
  • Revit Ribbon use: 42% (Revit 2010 users’ Ribbon use: 58%)
  • AutoCAD Ribbon use: 32% (AutoCAD 2009/2010 users’ Ribbon use: 38%)
  • CIP on: 27%
  • AutoCAD 2009 menu bar non-users: 21%
  • AutoCAD 2009 Ribbon one of 3 best new features: 11%
  • AutoCAD 2009 Ribbon turned on in some way: 29% (fully visible 13%)

The polls were run at different times over the past couple of years with different questions being asked in different ways about different releases, and responded to by very different numbers of voters. Don’t expect consistent or directly comparable results; this is not a scientific study. As with all polls here, there is a self-selection bias; those people who feel most strongly about a subject are more likely to find these polls and make the effort to vote in them.

The more recent polls generally have significantly greater sample size than the early ones. The smallest poll (AutoCAD 2009 best new features) has 37 voters, the largest poll (AutoCAD users generally using Ribbon) has 751. While the former certainly qualifies as Shaan’s “a few dozen”, the latter does only if you consider 62 to be “a few”. In which case, can I give you a thousand dollars and you give me a few hundred back?

Here are the poll details, which you can also see in the Polls Archive. If you think any of these questions or the available responses are in any way biased or leading , I’d be interested to hear your reasoning.

AutoCAD 2010 users, what are your Ribbon and CIP settings?
Start Date: 15 March 2010

  • Ribbon on, CIP on (24.7%, 65 Votes)
  • Ribbon on, CIP off (19.4%, 51 Votes)
  • Ribbon off, CIP on (11%, 29 Votes)
  • Ribbon off, CIP off (44.9%, 118 Votes)

    • Ribbon
    Start Date: 16 January 2010

  • Love (28.2%, 164 Votes)
  • Hate (71.8%, 417 Votes)

    • AutoCAD 2010 users: pull-down menus – is your menu bar turned on (MENUBAR=1)?
    Start Date: 14 September 2009

  • Yes, it’s on all the time (69.3%, 475 Votes)
  • Yes, it’s usually on but I sometimes turn it off (4.1%, 28 Votes)
  • Yes in verticals, no in AutoCAD (1.9%, 13 Votes)
  • Yes (other) (1.5%, 10 Votes)
  • No, it’s usually off but I sometimes turn it on (7%, 48 Votes)
  • No, I never use pull-downs (13.7%, 94 Votes)
  • No (other) (2.5%, 17 Votes)

    • Inventor users: are you generally using the Ribbon?
    Start Date: 11 September 2009

  • Yes (44.3%, 82 Votes)
  • No (using 2010) (30.8%, 57 Votes)
  • No (using an earlier release to avoid the Ribbon) (15.7%, 29 Votes)
  • No (using an earlier release for other reasons) (9.2%, 17 Votes)

    • Revit users: are you generally using the Ribbon?
    Start Date: 9 September 2009

  • Yes (41.6%, 153 Votes)
  • No (using 2010 in unsupported classic mode) (30.2%, 111 Votes)
  • No (using an earlier release to avoid the Ribbon) (20.4%, 75 Votes)
  • No (using an earlier release for other reasons) (7.9%, 29 Votes)

    • AutoCAD users: are you generally using the Ribbon?
    Start Date: 9 September 2009

  • Yes (32%, 240 Votes)
  • No (using 2009/10) (51.1%, 384 Votes)
  • No (using an earlier release to avoid the Ribbon) (11.7%, 88 Votes)
  • No (using an earlier release for other reasons) (5.2%, 39 Votes)

    • Do you enable CIP (Customer Involvement Program) in your Autodesk products in production?
    Start Date: 23 February 2009

  • Yes, always (17.9%, 74 Votes)
  • Yes, on some products/releases (8.9%, 37 Votes)
  • No, because of privacy concerns (30.4%, 126 Votes)
  • No, because of performance concers (19.3%, 80 Votes)
  • No, it is not available for me (3.4%, 14 Votes)
  • No, other (20%, 83 Votes)

    • AutoCAD 2009 users: pull-down menus – is your menu bar turned on (MENUBAR=1)?
    Start Date: 28 November 2008

  • Yes, it’s on all the time (68.3%, 136 Votes)
  • Yes, it’s usually on but I sometimes turn it off (6.5%, 13 Votes)
  • Yes in verticals, no in AutoCAD (2.5%, 5 Votes)
  • Yes (other) (2%, 4 Votes)
  • No, it’s usually off but I sometimes turn it on (2%, 4 Votes)
  • No, I use the menu under the big red A (6.5%, 13 Votes)
  • No, I never use pull-downs (9.5%, 19 Votes)
  • No (other) (2.5%, 5 Votes)

    • Choose the best things about AutoCAD 2009 (up to 3)
    Start Date: 11 July 2008

  • Ribbon (10.8%, 4 Votes)
  • Menu Browser (5.4%, 2 Votes)
  • Quick Access Toolbar (5.4%, 2 Votes)
  • Smaller floating toolbars (8.1%, 3 Votes)
  • Status bar changes (8.1%, 3 Votes)
  • Action Recorder (18.9%, 7 Votes)
  • Modeless layer interface (18.9%, 7 Votes)
  • Quick View Layouts/Drawings (8.1%, 3 Votes)
  • Quick Properties (13.5%, 5 Votes)
  • Spell checking in text editor (29.7%, 11 Votes)
  • Rollover tooltips for objects (13.5%, 5 Votes)
  • Enlarged tooltips for user interface (0%, 0 Votes)
  • ViewCube (21.6%, 8 Votes)
  • Steering Wheel (2.7%, 1 Votes)
  • ShowMotion (0%, 0 Votes)
  • Geographic Location (2.7%, 1 Votes)
  • DWFx (5.4%, 2 Votes)
  • Off-white model space background (0%, 0 Votes)
  • Drawing recovery changes (8.1%, 3 Votes)
  • Updated button images (2.7%, 1 Votes)
  • LISP bug fixes (13.5%, 5 Votes)
  • Scale List bug fixes (10.8%, 4 Votes)
  • Other bug fixes (10.8%, 4 Votes)
  • Improvements available only in vertical products (16.2%, 6 Votes)
  • Other improvements in base AutoCAD (8.1%, 3 Votes)

    • AutoCAD 2009 non-Ribbon users: why don’t you use it?
    Start Date: 20 June 2008

  • Uses up too much screen space (63.6%, 35 Votes)
  • Doesn’t make good use of my screen size/shape (45.5%, 25 Votes)
  • Using it minimised requires an extra click/hover (47.3%, 26 Votes)
  • Tab concept means extra clicks (65.5%, 36 Votes)
  • Dislike concept of hiding tools – want buttons to stay visible (60%, 33 Votes)
  • Tab switching is too slow (45.5%, 25 Votes)
  • Button click reaction is too slow (38.2%, 21 Votes)
  • Turning it off saves startup time (30.9%, 17 Votes)
  • Ribbon content doesn’t match my needs (43.6%, 24 Votes)
  • All the commands should be on it (27.3%, 15 Votes)
  • Express Tools are missing (32.7%, 18 Votes)
  • Other things I use frequently are missing (40%, 22 Votes)
  • Too hard to find things (50.9%, 28 Votes)
  • No advantage over existing methods (63.6%, 35 Votes)
  • Customising it is too difficult (43.6%, 24 Votes)
  • Don’t like the colour scheme (16.4%, 9 Votes)
  • Don’t like fuzzy text (ClearType) (25.5%, 14 Votes)
  • Using a vertical product that doesn’t make use of the Ribbon (23.6%, 13 Votes)
  • Want to avoid training expense/inconvenience (18.2%, 10 Votes)
  • Want to avoid initial productivity reduction (18.2%, 10 Votes)
  • Inconsistent with other programs we use (e.g. Office pre-2007) (12.7%, 7 Votes)
  • Opposition to Microsoft’s influence (23.6%, 13 Votes)
  • I’m a Luddite and resist change for the sake of it (7.3%, 4 Votes)

    • AutoCAD 2009 users: in what state do you usually have your Ribbon?
    Start Date: 28 May 2008

  • Horizontal and fully visible (10.4%, 8 Votes)
  • Horizontal and minimised to panel titles (5.2%, 4 Votes)
  • Horizontal and minimised to tabs (7.8%, 6 Votes)
  • Vertical, floating and fully visible (1.3%, 1 Votes)
  • Vertical, floating and auto-hiding (0%, 0 Votes)
  • Vertical, docked and fully visible (1.3%, 1 Votes)
  • Vertical, docked and auto-hiding (Anchor left or right) (2.6%, 2 Votes)
  • Turned off (71.4%, 55 Votes)

    • Autodesk’s CIP data – massively biased?

    10 Replies

    You may have seen Shaan Hurley and I having a discussion (ahem) over the validity of his statement:

    I really do use the ribbon now with AutoCAD 2010 along with most users as evidenced by the CIP data we receive daily from thousands of AutoCAD users who choose to send the great data.

    So, now you know. Most of you use the Ribbon now,  Shaan said so. Shaan, as he always has done in the past, declined my invitation to back up this assertion with more details. He has vast amounts of data collected from huge numbers of users. How could that possibly be wrong?

    Here’s how. CIP data is biased.

    How can millions of data points be biased? Actually, all samples are biased. Only the degree of bias varies. The polls on this blog are no exception. I do my best to keep the questions and options neutral; the only leading questions you’ll see here in serious polls are the ones I copy and paste from Autodesk blogs. But readers of this blog are one self-selecting small portion of Autodesk customers, and people who vote in my polls represent another self-selecting portion of that portion.

    The question is, how biased is Autodesk’s CIP data? Without access to Autodesk’s data (which it won’t provide) and resources for alternative data collection from its customers (ditto), the best I can do is use my own biased sample (that’s you lot out there) as a cross-check.

    Let’s examine it in light of Ribbon use among AutoCAD 2010 users. In an earlier comparison of my 2009 poll figures and Shaan’s CIP data, I wrote this:

    But Shaan’s CIP users are also a biased sample, comprising those AutoCAD users who have CIP turned on. Are users who go with the flow and have CIP on also more likely to go with the flow and leave the Ribbon on? Possibly, but I would have thought the CIP-on bias would be less significant than the blog-reader bias.

    I have recently run a poll to try to determine if that “possibly”, that hunch, has any basis. Let’s examine the results I got.

    AutoCAD 2010 users, what are your Ribbon and CIP settings?

    Ribbon on, CIP on (24.7%, 65 Votes)
    Ribbon on, CIP off (19.4%, 51 Votes)
    Ribbon off, CIP on (11%, 29 Votes)
    Ribbon off, CIP off (44.9%, 118 Votes)

    Total Voters: 263

    For the sake of argument, let’s make the assumption that my poll sample is unbiased. It’s not, and the degree of bias is unknown, but let’s see what it would mean if it was. Let’s see what kind of results Autodesk would see from its CIP sample:

    CIP-on voters (94):
    Ribbon on 69% (65)
    Ribbon off 31% (29)

    Shaan would see from this result that 69% of AutoCAD 2010 users have the Ribbon on, and would be tempted to say stuff like “use the ribbon now with AutoCAD 2010 along with most users”. Understandable. That’s just CIP users, but non-CIP users can’t be that different, surely? Or can they?

    CIP-off voters (169):
    Ribbon on 30% (51)
    Ribbon off 70% (118)

    Wow. That’s a huge discrepancy, and it implies that a sample selection based on CIP use introduces a massive bias. I’ve watched this poll grow over the weeks, half-expecting things to even out as the sample size increased. It didn’t. It has been pretty constant, with non-Ribbon non-CIP users outnumbering Ribbonite non-CIP users by a substantial margin.

    Let’s put the groups together, shall we?

    All voters (263)
    Ribbon on 44% (116)
    Ribbon off 56% (147)

    So, if the voters in my poll were observed by Autodesk via CIP they would appear to be 69% Ribbon users. In fact, only 44% of these voters are Ribbon users.

    How many AutoCAD 2010 users really have the Ribbon on? 69%? 30%? 44%? Some other number? I don’t know, and that’s not the point. The point is, Autodesk doesn’t know either. It can take some smart guesses, but just assuming CIP is accurate isn’t smart, it’s just a guess.

    Why does this matter? Because Autodesk makes decisions based on this stuff. Decisions that affect you and me and how we use our tools. Have a look at this statement from Autodesk’s Teresa Anania, Director of Industry Management (taken from her interview with Deelip Menezes about Inventor):

    …we had data that suggested that the new ribbon UI was well received and would be absolutely all that customers needed …. And now since we have the CIP data that shows us how our customers are using the software, we can analyze this before we permanently turn anything off.

    Comments like this (and others from other Adeskers) seem to indicate that there is an unspoken assumption that CIP users accurately represent a true cross-section of users in general.

    I know that Autodesk doesn’t rely solely on CIP; it uses a wide range of research tools to find out what users are up to and what they need. I regularly encourage you to participate in various Autodesk surveys, for example. But there are problems of accuracy inherent in all those methods. It would be natural, when faced with a set of apparently conflicting results from different sources, for Autodesk decision-makers to simply assume that the source with the biggest sample size is the most accurate. That could be a dangerous mistake, for both Autodesk and its customers.

    Note: my arithmetic was off in several places when I posted this, and I have edited the post to correct some of the figures. These corrections do not invalidate the arguments; the substantial bias is still evident.

    AutoCAD 2011 online Help changes – a curate’s egg

    12 Replies

    As announced by Shaan Hurley, Autodesk has made some changes to the AutoCAD 2011 online Help system. Please check it out and see what you think. After a short time with it, here are my experiences using IE6 (yes, I know). As this is a dynamic system and dependent on browser characteristics, Internet connectivity and any changes Autodesk may make between me writing this and you reading it, your mileage will vary.

    There are some cosmetic changes,  including a fixup of the Autodesk logo in IE6 that was done a couple of weeks ago. Sadly, my pink Comic Sans logo has not been adopted.  As I can’t do a direct side-by-side comparison with the pre-change setup under identical conditions, I can’t make a definitive statement about performance. I can say that it does appear to have improved somewhat. It now takes about 3.5 seconds from hitting F1 to seeing a complete landing screen. Once cached, I’m seeing it in come up in just under 2 seconds.

    The main change from a usability point of view is that the Search facility now defaults to searching All Books rather than whatever document you happen to have highlighted over on the left sidebar. That’s welcome. Also, the searches generally appear to give better results. For example, a simple search for LINE in the original 2011 online system gave a list of 199 results, of which the actual LINE command was 26th! Now, a search for LINE puts the LINE command third in the list; much better. The results come up faster than before (2.5 seconds in this example), but I have seen widely varying search times reported so I would be interested to hear about your experiences.

    The way the search results are presented is now significantly different. Instead of a single line for each result, 4 lines are now used. There is a descriptive hyperlink line, a line containing sample of text from the page the link points to, a spelled-out link line and a blank line. The second line appears to be randomly chosen. In our LINE example, the text starts with “If the most recently drawn object is an arc…”, which is a fairly long way down the LINE command page itself. The third line’s only function appears to be to waste space. I can right-click on the main link if I want that information. I can’t even copy and paste that third line; attempting to click and drag in the search results pane selects the whole lot.

    Because of the newly verbose display format, it obviously doesn’t make sense to display 199 results, as there would be too much scrolling. What is now displayed is 8 results, with links to another 7 pages (I’m not sure what happened to the 199 – 64 = 135 other results). If your desired result is in the first 8, that’s fine. If it’s not, then you have a harder job now to find what you’re after. You can’t use your browser’s find feature to look for a specific word among the full set of results. You will have to click on each page in turn and wait for it to appear before scanning the results. Fortunately, each page comes up fairly quickly (about 1 second), but I would much prefer to have the option of seeing more results displayed on each page. I suspect things have been arranged this way to improve performance (fair enough) and make it work better on mobile devices. While that’s all nice and cool and trendy and geeky and everything, I don’t intend to ever use AutoCAD on an iPhone. I would much prefer it if Autodesk prioritised its user interface design based on what the vast majority of its users are going to be using when they need the documentation.

    Choosing a different page within the search results and then using the Back button takes me back to the main landing page rather than my previous results page. Using the Forward button to try to get back where I was, just puts me back on page 1 again. This is obviously not good.

    That’s enough of the changes in isolation, how does today’s system compare with what went before? I did a quick test to see what was involved in finding out about a given command. I chose the WBLOCK command. Other commands and other users may give better or worse results.

    AutoCAD 2010 CHM Help
    Method: F1, type W, double-click on WBLOCK
    Time taken: 2.6 seconds

    AutoCAD 2011 offline Help (as shipped)
    Method: F1, click in search box, type W, Enter, click on W commands, click on WBLOCK, click on Write Block Dialog Box
    Time taken: 12.1 seconds

    AutoCAD 2010 online Help (as at 12 May 2010)
    Method: F1, click in search box, type W, click outside search box, click on search arrow, click on W commands, click on WBLOCK, click on Write Block Dialog Box
    Time taken: 16.0 seconds

    Given those results, it would be pretty hard to argue that the new system is more efficient for users. Again, this is just a sample command and method, and if you can find a different one where the new stuff works better than the old, I’m all ears. The method I ended up using for testing the 2011 online search actually required a fair bit of trial and error. Here are some things I tried first:

    1. F1, click in search box, type W, autocomplete gives me ‘wireless’ (left over from some other search I used on an unrelated site), Enter, nothing happens
    2. F1, click in search box, type W, click outside search box so I just have W, Enter, nothing happens
    3. F1, click on search arrow, click in search box, type W, it gets added to the end of the word Search, giving me ‘SearchW’!

    A few minutes after my tests, I tried again to see if there was a better way. What I found was that the W Commands link I needed was completely absent from the search results!

    Look, no W Commands!

    W System variables, check. W Methods, check. W commands? Nope. Not on this page. Not on any of the other 7. Where did it go? Will it return one day? Who knows?

    One of the risks of online-based software is that it can be a moving target. Stuff that you used in the past may not be there the next time you need it. It’s easy to see users getting confused and frustrated by this kind of stuff. After all, it’s supposed to be Help, not Hinder.

    In summary, some of the changes are welcome, but the system is still a long way short of being anywhere near as efficient or friendly as the one it replaced. The performance is better than it was, but still slow. The interface contains some clangers that tell me that user feedback has been absent, inadequate and/or ignored.

    I suggest this system be withdrawn, and soon. AutoCAD 2011 Update 1 should contain a complete and properly integrated CHM-based Help system, and Autodesk should go back to the drawing board with the whole browser-based Help idea.

    If, after due consideration and extensive user consultation, Autodesk still thinks that online Help is a good idea, it should spend the time required to make it work properly, introduce it only when Beta testers are satisfied that it is at least as good as what it is replacing, and then introduce it alongside the CHM system. The two systems should be run in parallel for as many releases as it takes to convince the vast bulk of users that online is best, at which point the losing system can be discarded.

    Right now, it’s abundantly clear which system should be ditched, and it’s not the CHM one.

    Autodesk wants more feedback, this time on Array

    1 Reply

    Autodesk is looking for:

    General AutoCAD users of any discipline (latest release or older versions of AutoCAD), who are familiar with the Array command and use grips to edit their drawings.

    Optional/additional requirements:

    • Users that are familiar with parametric drawing (geometric and dimensional constraints in AutoCAD)
    • Users familiar with 3D
    • Familiar with the DIVIDE and MEASURE commands.

    Autodesk is planning to conduct this study on the week starting 17 May. Sign up here.