It’s starting to look a bit negative around here, and it is only going to get more negative when I start describing the details of my still-unresolved Autodesk customer service debacle. So here’s something to provide a bit of balance.
What do you like best about AutoCAD 2009? What is better, faster, easier, more cool or just plain fixed when compared with the release you were using previously? I have a few ideas of my own, and will run a poll when I get a few suggestions from you.
I’ve closed the poll for those of you who are using 2009 with the Ribbon turned off to show us the reasons why. The top 10 choices were:
I was hoping that the poll would help Autodesk in deciding how best to improve the Ribbon in future releases, but it’s pretty hard to do much about the top 7 choices here. Except number 2, perhaps; the Ribbon could be considerably tightened to remove waste space, in the same way as the excellent AutoCAD 2009 floating toolbars.
The new poll is slightly related to item 5 above. Autodesk combined the Ribbon with a change to the button images. Personally, I don’t think this was a good idea. If you move people’s stuff around, changing the appearance of that stuff is only going to make it harder to find things and reduce people’s acceptance of the changed interface. Enough of my opinion, what do you think?
I was interested to see Shaan Hurley reporting the Ribbon usage figures from the Customer Involvement Program (CIP). Shaan’s figures show Ribbon non-users at 46%, my poll results show it as 71%. Why the discrepancy? Is somebody telling fibs? I don’t think so.
First, blog nauseam poll respondents represent a biased sample, comprising people who are more interested in AutoCAD than average users. Dare I say more knowledgeable? More likely to be power users or CAD Managers, anyway. They are probably more likely than average users to make changes from the default AutoCAD settings. But Shaan’s CIP users are also a biased sample, comprising those AutoCAD users who have CIP turned on. Are users who go with the flow and have CIP on also more likely to go with the flow and leave the Ribbon on? Possibly, but I would have thought the CIP-on bias would be less significant than the blog-reader bias.
Second, Shaan’s sample size is likely to be very substantially larger than mine. I currently get about 5000 unique visitors to this site each month, with only up to about a hundred bothering to respond to a given poll. Shaan’s numbers are likely to be in the hundreds of thousands, and thus much less prone to a few people skewing the results.
Finally, the method of measurement differs. My poll is totally open and transparent, but requires active participation by the respondent. This means that the more strongly you feel about something, the more likely you are to be measured.
Shaan’s measurement method avoids that pitfall. However, because the details of the CIP measurement mechanism aren’t public, its accuracy is open to conjecture. For example, if somebody spends 8 hours working in a Ribbonless session and then tries out the Ribbon in another session for a few minutes, does that count as a score of 1-1, or is the time used taken into account? If somebody works Ribbonless except when using the Block Editor (personally, I think the Ribbon works well there), is a flag raised that says the Ribbon was used during the session? Does that then count as one Ribbon Session and no Ribbonless sessions? (Shaan, you’re very welcome to put that speculation to rest with some details of how it works). In any case, the number of part-time Ribbon users is likely to be small enough not to make a huge difference.
In summary, I’m quite prepared to accept that Shaan’s CIP numbers are likely to be closer to reality than my poll results. I think “about half and half” is a decent compromise answer to the question posed by the title of this post.
The question is, is that a good result? Shaan says he was surprised by the results, but doesn’t state whether he thought the Ribbon would be more or less popular than that. Before I ran my poll, I would have said that a significant minority, say a third of users, were going Ribbonless, and that a good result for the new interface would have been if less than 20% of AutoCAD 2009 users were going out of their way to turn it off. Whichever numbers you choose, the Ribbon is doing a lot worse than that. Why? Please fill in the poll on the right and let us all know. Whatever the reasons, we should be grateful that unlike many software companies, Autodesk has at least given us the choice.
Following on from the earlier poll to find out what you were doing with the Ribbon (mostly turning it off, apparently), I’ve added a poll for those of you who are using AutoCAD 2009 Ribbonless. I hope I’ve covered all the bases with my 23 possible reasons! You can pick as many or as few as you like.
Judging from the results of the Ribbon usage poll (and the usual poll caveats apply), you are turning off AutoCAD 2009’s Ribbon in droves. I’m surprised. I thought there would be a significant minority of 2009 users who turned it off, but it looks I was wrong and it’s a large majority. The non-Ribbon numbers have hovered around the two-thirds mark right from the start and have now settled above the 70% mark. If nothing else, this validates Autodesk’s decision to make the Ribbon optional and keep all the old user interface elements.
Now I’m curious about the reasons. Why do so many of you dislike the Ribbon so much? Is it an unwillingness to change, a reaction against Microsoft’s influence, or are there more practical reasons? Is it screen space, extra picks, performance, customisation difficulties, difficulty in finding things, or something else? Did you turn it off straight away or did you give it a fair go first? Is the whole idea a write-off as far as you’re concerned, or is there something Autodesk could do that might convince you to use it?
Please comment and let me know. If I get enough responses, I’ll post a multiple-choice poll to get a better idea about how many of you have the various reasons for going Ribbonless.
Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following:
Enough from me, what would you have asked? Let’s hear what questions you think the interview is missing. Maybe there will be a chance to ask them one day.
One of the many unfinished aspects of the AutoCAD 2009 Ribbon is the lack of Express Tools content. One enterprising user has put the effort into correcting this, and has posted an Express Tools CUI replacement in this Autodesk newsgroup thread. I have not tested this myself. As usual with CUI, be paranoid. Back up everything before you touch anything.
While I wouldn’t normally suggest you do any Ribbon custom work in 2009 in its current state, it shouldn’t hurt in this case as it should be easily redoable once Autodesk has fixed up the worst of the 2009 CUI problems. Anything else you do should be considered as disposable. The problems with 2009’s CUI are so fundamental that it is quite likely a restructure will be required to fix them, either in a service pack or in 2010. That means your 2009 CUI efforts may need to be redone, just like your AutoCAD 2008 Dashboard modifications.
The second and final part of my interview of Matt Stein has now been published on the Cadalyst site. There were some other questions I would have liked Matt to answer, but some unfortunate logistical problems prevented that from happening. Never mind, I guess it ended up plenty long enough anyway!
Over on the Cadalyst site you will find the first part of a two-part interview I did with Autodesk’s Matt Stein, the man responsible for making the Ribbon interface work in AutoCAD 2009. I hope you find it interesting.
I’ve seen quite a few complaints that AutoCAD 2009 refuses to open some drawings saved in 2000 or 2004 format unless the Recover command has been used on them. Autodesk has now issued a Knowledge Base item about this issue.
There’s no real fix in AutoCAD 2009 yet, just an external workaround. You will have to fix up the drawings in AutoCAD 2008 or TrueView. Either save the drawings in 2007 format or set the system variable 3DCONVERSIONMODE to 0 and then save them in the old format.
It would appear from comments made on the Autodesk newsgroups that a lot of AutoCAD 2009 users have their Ribbons turned off. That’s actually one of eight possible states for the Ribbon to be in. Is it really the most popular configuration? Does it apply to 12.5% of you or is it more than that? I’ve added a poll to find out. Please vote only if you’re an active AutoCAD 2009 user, as I want to see what people use in production.
I’ve closed the poll asking for your initial reactions to the shipping release of AutoCAD 2009. It’s interesting to compare it with your reactions when asked to speculate prior to the release date. It seems your collective opinion of AutoCAD 2009 has taken a sharp drop now you’ve actually had a chance to use it.
In the speculative poll, the average opinion was “OK”; in the first reactions poll, the average opinion has slipped two levels to “Bad”. In the speculative poll, 39% of voters used the “bad” half of the poll; in the first reactions poll, that number has increased to 61%.
Bear in mind that the numbers in this poll are relatively small and I am not claiming that this is a scientific study. However, it is completely neutral, open and transparent, which is one thing I demand whenever anybody tries to use statistics to support a particular viewpoint. See the Polls Archive page for the full details.
AutoCAD 2009 users, I strongly suggest you go and set the new system variable OPENPARTIAL to 0. Now.
Why? Because if it’s set to the default value of 1, purging can be harmful to your drawings. I’ll fill in the details in a future Bug Watch column, but for now I suggest you just go and fix up that variable. It’s stored in the Registry, so you should only need to do it once unless you use multiple profiles, in which case you should do it once per profile.
I see Lynn Allen has written a post explaining how to restore the “classic” interface. I commend Lynn for doing this in response to the requests she’s been receiving. It must be pretty painful for some people at Autodesk to see their Technical Evangelist showing people how to turn off AutoCAD 2009’s Big New Feature, but it’s absolutely the right thing for her to do.
The worst thing Autodesk can do right now is go into denial mode, which has happened more than once in the past when users have reacted negatively to various things. This post from Lynn gives me hope that maybe we don’t have to go through that stage this time.
Anyway, if you want more detail about putting things back to normal, have a look at my earlier post on the subject. I’ll add one more tip here that you might otherwise miss: if you want the old layer interface to be invoked by the Layer command rather than the new pallette, set the undocumented system variable LAYERDLGMODE to 0.
I won’t beat about the bush, AutoCAD 2009 is getting a pretty hostile reaction out there. Have a look at Autodesk’s AutoCAD 2009 newsgroup, for example. It’s true that many releases receive a hostile welcome, but this year it looks particularly bleak. Frankly, AutoCAD 2009 is taking a hammering.
I think it’s possible to gauge the general AutoCAD user reaction reasonably well by looking at what is said in places like this, but adjustments do need to be made. There are always some people who are resistant to any change, some who are habitually hostile to Autodesk, some who dislike parts of the new release without fully understanding them, and so on. The percentage of the comments you read that can be attributed to that kind of thing is open to debate, and there is always a point to be made that people tend to complain about things they don’t like and keep quiet about the things they do.
To try to take a more objective approach, I’ve added a poll to the right. This has exactly the same options as my earlier poll from before the release date where I asked for your speculation on how good the product was going to be. It will be interesting to see how that compares with your initial reactions to the shipping product. I’ll repeat this poll later in the life of the product to see if there is any change after people have had a chance to use AutoCAD 2009 over an extended period.
I noticed in Ralph Grabowski’s latest upFront.eZine that Autodesk has announced that 100 developers have 200 add-ons working with its 2009 series of software. I hope I’m not supposed to be impressed by those numbers. I remember when Autodesk boasted about having over 3500 third-party developers. What happened to the other 3400-odd? This is a serious question; if anybody knows where they all went, and why, I’d love to know.
Of those two hundred 2009-ready applications, how many of them take advantage of 2009’s Big New Feature, the Ribbon? My guess would be close to zero. Why? Because the AutoCAD 2009 CUI architecture is all wrong. Adding custom stuff to the Ribbon is simply a lot more trouble than it’s worth. Even Autodesk’s own vertical teams have shunned it.
If you saw my post or Shaan Hurley’s post about this utility and grabbed it on or before 27 April, please go and grab it again. It’s been updated to fix a couple of bugs.
If you’re an AutoCAD 2008 user you probably already know what the title refers to. If not, you probably don’t need to know. If your drawings are afflicted, I suggest you hop over to Between the Lines, grab the scale list cleanup utility and start cleaning up. Although I’ve found that this utility works very well, paranoia is usually wise in computing so make sure you back up everything before you start! The utility is installed into the AutoCAD 2008 or 2009 main installation folder, and you can make a shortcut to the CleanupScales.exe file on your desktop if you wish to make it easier to fire up.
To the Autodesk people who put the effort into creating this utility, thank you.
I have added two more polls (see right) about this subject making a total of four. I have an inkling that the people most dissatisfied with Migration are those with many users to support, and I’m interested to know how accurate that impression is.
If you voted that you were totally or generally dissatisfied with Migration, please use the top poll, otherwise use the second poll. If you haven’t voted yet in the satisfied/dissatisfied poll, please do! I’ll keep these polls open for a while.
Feel free to add your comments here to expand on what you have selected in the polls.
For a few years now, AutoCAD has allowed you to migrate your settings forward from an old release to a new one. Since AutoCAD 2006, this has included your custom CUI stuff.
How well is this mechanism working for you? I will keep my opinions to myself for now, but I’m interested in yours. I have added two polls about this (see right) and have more polls on this subject waiting in the wings. Feel free to add your comments here to expand on what you have selected in the polls.